Pros: (10 Months in Annual service Contract) it helps with lags Has a Varity of games it boost. Has good system features to help boost game and system. Cons: - Customer support not 24/7 -... See more
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Review summary
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Based on these reviews
In the past Exitlag worked very well. After I changed my ISP it didnt work that well anymore which is fine. I canceled membership but sadly they charged again (was using 6-month plan) After opening... See more
Company replied
Considering that I only had a three-day free trial of the program, I really don't want to write a bad review. I must admit that while the FPS boost does work (at least on my PC), it falls short of its... See more
Company replied
For a product that supposed to fix lags and network stability, I got huge spikes of 3 seconds during prime time, which results in instant death. So, without exitlag i have 100ms constantly, with... See more
Company replied
Company details
Written by the company
You'll always be patched through the most optimized route while on our system, guaranteeing a more stable server connection and better gameplay! https://www.exitlag.com/
Contact info
United States
- support@exitlag.com
- exitlag.com
3.4
Average
383 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They make it extra complicated to get…
They make it extra complicated to get out of Abonnement. Never again !
January 10, 2026
Unprompted review
Reply from ExitLag
Hello,
We would like to inform you that this product is a recurring subscription. At the time of purchase, it is clearly stated that the subscription renews automatically at the end of each billing cycle unless it is canceled in advance.
If the subscription is not canceled prior to the renewal date, the system will automatically process the next charge according to the selected plan.
Please feel free to contact us if you need any assistance with managing or canceling your subscription.
Best regards,
Reply from ExitLag
Thanks for the positive feedback!
Reply from ExitLag
Thanks for the positive feedback! We appreciate it!
The service makes my ping stable
The service makes my ping stable. Usually i have 450MS and it drops it down to 190MS . Works great.
December 31, 2025
Unprompted review
Reply from ExitLag
Thanks for the positive feedback! We appreciate it!
It doesnt really works sometimes it…
It doesnt really works sometimes it just stops but it also works so i do recomend but i would check often
December 30, 2025
Unprompted review
Reply from ExitLag
Hey there!
Thanks for the feedback, feel free to reach out to our technical support throughout our discord channel or website. I am sure they can help!
Dodgy and makes it hard to cancel.
Company makes cancelling your subscription hard to find, additionally you cannot just cancel, you must jump through hoops to answer multiple questions before you are allowed to submit a cancellation REQUEST. Dodgy company.
December 29, 2025
Unprompted review
Reply from ExitLag
Hello there, how are you?
I am sorry that you felt that way regarding our cancellation process. I will send your complain to our responsible area so we can improve!
We appreciate your feedback.
rubbish company
rubbish company
Cancel your subscription without any notice
December 26, 2025
Unprompted review
Reply from ExitLag
Hello there, how are you?
I've requested some information throughout this complain so we can check in here and understand what happened. Sorry for the inconvenience caused and we hope to hear from you soon!
Fast/understandable and overall nice
Well the discussion went pretty well of the problem thanks to Croft- ExitLag in discord. The expirience was awsome. Meanwhile just waiting for an fix of the issue i had there)
edit: All solved thx. It was my discord bugged out by the app. Had to reinstall
December 17, 2025
Unprompted review
Reply from ExitLag
Thank you for your positive feedback! We appreciate it.
Awesome !
Wanted a refund and the support team grant my request swiftly.
December 16, 2025
Unprompted review
Reply from ExitLag
Thank you for your positive feedback!
I have to say its amazing
I have to say its amazing, I live in Qatar and I've always struggled with my ping in all games, I always prefer Europe servers but I always have 115+ ms sometimes even higher, I decided to give this a try and now my ping even for Russia is lower than 100 and for EU lower than 90 and steady, also has some nice features for PC boost and Network boost, I have to say not only is it worth the price its actually very cheap for what it has to offer. I'm already pleased from day 1 of use.
December 14, 2025
Unprompted review
Reply from ExitLag
Thank you for your positive feedback! We do appreciate it!
So my previous review recieved a…
So my previous review recieved a response from exitlag: That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
So, AFTER i put in my previous review, they banned me plus many other from thier discord for asking for support and complaining we had to buy another service instead of, you know, supporting thier paying customers XD Please i cannot stress this enough, do not put yourself through thier customer service and go to lagofast or another provider. They are cowboys. after being kicked from discord and no answer to my support ticket i raised a paypal dispute which they asked me to close. Avoid guys, absolute pirates.
December 13, 2025
Unprompted review
Reply from ExitLag
Hey!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Their services suck
Their services suck, you spend hours and hours trying to log in to a game from a different region, to be disconnected after playing 30-40 minutes and then spend another 3 hours just trying to connect. Their support is 0, automated bot answers, refuse to cancel services even though you are not able to use them.
December 12, 2025
Unprompted review
Reply from ExitLag
Hello there, how are you?
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Trustworthy
Helpful personnel, direct to the issue and good communicator.
December 11, 2025
Unprompted review
Reply from ExitLag
Thank you for your positive feedback!
reply fast and clear guidelines
December 11, 2025
Unprompted review
Reply from ExitLag
Thank you for your positive feedback!
Imposible to cancel Exitlag
Exitlag will not let me cancel my subscription,or refund my $75.00 for a renewal I never wanted. Terrible experience, I really would give them no stars.
December 9, 2025
Unprompted review
Reply from ExitLag
Hello there,
You can cancel it always throughout your account area on 'manage subscription'.
Also please reach out to our team throughout a ticket and we can work on a solution!
UPDATE to Exitlag
UPDATE: have been asked below can i contact them via their various channels including discord, is that ok?
Would like to know how when you liturally KICKED AND IP BANNED A TONNE OF PEOPLE FROM YOUR DISCORD FOR US TELLING YOU YOUR SERVICE DOESNT WORK AND HAVING TO GO ELSEWHERE!
Trying to save face and play nicey nice below doesnt work XD you dont answer your support channels and just actively ban people from them instead, then ask them to close down thier paypal dispute because trustpilot and a paypal dispute are the only way you ACTUALLY talk to people! XD absolute joke of a company, if you had come out and said hey guys we have some issues lets work on it fine, but no you chose to ignore and block people, scammers.
Bought after one of thier partners recommended it for running Aion2 globally. worked amazing during my free trial. as soon as I purchased it, it doesnt work. avoid. Discord is full of people with the same issues including partners all complaining and just asking for the support to respond and theyre silent.
December 6, 2025
Unprompted review
Reply from ExitLag
Hello there!
ExitLag's main purpose is to transform online competition into a fairer world, helping with several points such as, for example, ping/ms, stable connection, no packet losses.
If it doesn't work correctly, something may be wrong in some cases, small adjustments to the settings can significantly change the result.
It is important to highlight that ExitLag is a service that acts on your connection, so it can have a series of variables in relation to each user for different results.
That said, our Support team is always here to help you configure it in the best way to get the most out of ExitLag. :D
But for this type of process, we need some information about your device and your account, and we can carry out tests for more effective results. As I will need some personal information, and it may be a little longer conversation, I invite you to get in touch with our Support system, directly from ExitLag website, e-mail or our Discord channel, is that ok?
Fully fixed connection problems
I had issued connecting to game servers, related to my service provider optus (in Australia)
Through some investigations it was a failure of a network transit node between Aus and Singapore.
Exitlag was able to connect me to a VPN that bypassed the node and improved my ping by about 100%, happy days, would recomend.
December 5, 2025
Unprompted review
Reply from ExitLag
Thank you for your positive feedback! We really appreciate it!
the customer service is great and very…
the customer service is great and very polite and really helped me to my problem more power to this team
December 2, 2025
Unprompted review
Reply from ExitLag
Thanks for your positive feedback! We appreciate it =D
The support was fast
The support was fast, clear, and very helpful. My issue was solved quickly. Thank you!
November 26, 2025
Unprompted review
Reply from ExitLag
Thank you! We're happy to help!
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