Expat Tax Online Reviews 

1,895
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and friendly. Reviewers highlight the exceptional customer service and quick response times, noting that queries are handled promptly and communications are clear. Many people appreciate the personalized approach and the constant updates throughout the process. The overall service and tax preparation process are frequently described as smooth, easy, and stress-free, with user-friendly tools and forms. Customers also value the consistent quality, expertise, and efficiency provided by the company over many years, often stating they will continue using their services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpfulness and responsiveness... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful replies... See more

User experience

Customers consistently note positive experiences with user experience, finding the software and platform easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was totally new to the filing process and Ulebert and the team were incredibly helpful and responsive throughout the entire process. They were very reassuring and I could easily get hold of them wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,895)

241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will Use Them Next Year!

Geraldine was excellent when it came to chasing information, confirming details, and following up in a timely manner. Taxes can be so confusing and stressful already, and unfortunately, I had never been informed about the need for additional paperwork when working with previous advisors. Geraldine notified me of this and helped me to back file my missing forms. She kept a stressful process as stress-free as she could, which I truly appreciate.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone has been very helpful and patient

Everyone has been very helpful. Regina and the rest of the gang walk you through everything. They are all very patient and resourceful . They answer every query I have no matter how big or small.
Amazing crew. I would recommend them to any Expat.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Streamline Service

Both Andrea and Aya were very helpful and informative. If I had any questions about the Streamline process, they were very quick to respond. Would recommend for anyone living in the UK and filing with the IRS.

November 20, 2025
Unprompted review
Rated 4 out of 5 stars

Another easy experience

Another year, another positive experience filing taxes with Expat Tax Online. Only reason for 4 and not 5 stars is the time between submission and final preparation of my return - I do have a business so more forms to fill, but 7+ weeks seemed a bit longer than usual. But all's well, and will continue to use this company in the future.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

If You Are A US Expat Living in Spain, You NEED This Service

I am a US resident living in Spain on a Non-Lucrative visa. The tax system here and the subsequent requirements for filing in the US are a paperwork nightmare. After having a total failure with another firm that simply could not accomplish my US filing with the foreign tax credit applied, I made a switch just to get everything finished on time. Expat Tax Online made it happen with time to spare. Sincerely, thank you.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

American expat in Australia - Complexity made easy

As an American who lives in Australia long term, the US global tax system means that tax time is always somewhat complex. Expat Tax Online manages that complexity with ease and precision.

Communication and responsiveness from the friendly and professional team was great as usual.

I’ve dealt with them for a number of years including filing late, multiple returns, and increased complexity in my tax situation. The online portal makes things relatively straightforward to manage.

November 10, 2025
Unprompted review
Rated 4 out of 5 stars

Service is good

Service is good, though, I do feel like the service level and attention has decreased after a couple of tax returns.
I am not sure why I pay the same amount for tax return and FBAR even though less work is required.
Thanks Julie

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

i've used expattaxonline for several…

i've used expattaxonline for several years now and it's always pleasurable to deal with their staff.. this year in particular Ronald and Roshiella. always prompt responses to my questions and the filing is done in a really timely manner. highly recommend.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible response time

Incredible response time, never made me feel like any questions i had were too dumb or silly. 100% worth the money & I will be using this service again in the new year

October 30, 2025
Unprompted review
Rated 4 out of 5 stars

I was very pleased with the service from Ronald.

I was very pleased with the service I received from Ronald De Ocampo at Expat Tax Online. He was professional, efficient, and responsive throughout the entire process. Ronald explained each step clearly and ensured that everything was completed accurately and on time. I appreciated his friendly and reliable communication, which made the experience smooth and stress-free. I would confidently recommend his services to anyone needing expert support with their U.S. tax filings.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thorough and Supporting Tax Consulting

I have worked with Expat Tax Online for several tax returns in the past, and was comfortable with using them again for a multi-year project. They had to wait for closure of data, due to my unique reporting circumstances, but they never complained and just persisted to support the preparation of my returns. Geraldine and Roshiela have been a pleasure to work with.

October 15, 2025
Unprompted review

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