Expat Tax Online Reviews 

1,895
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and friendly. Reviewers highlight the exceptional customer service and quick response times, noting that queries are handled promptly and communications are clear. Many people appreciate the personalized approach and the constant updates throughout the process. The overall service and tax preparation process are frequently described as smooth, easy, and stress-free, with user-friendly tools and forms. Customers also value the consistent quality, expertise, and efficiency provided by the company over many years, often stating they will continue using their services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpfulness and responsiveness... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful replies... See more

User experience

Customers consistently note positive experiences with user experience, finding the software and platform easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was totally new to the filing process and Ulebert and the team were incredibly helpful and responsive throughout the entire process. They were very reassuring and I could easily get hold of them wit... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,895)

241 reviews in the last 12 months

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Rated 5 out of 5 stars

Expert Guidance, Timely Responses, Clear Answers

Getting compliant with the IRS can be a gruelling, painful experience. Expat Tax Online cannot change that. What they can do is provide expert guidance, timely responses, and clear answers to complex questions. My own situation was particularly arduous as gathering the necessary records and information took much longer than the average case. Expat Tax Online was there every step of the way, patiently guiding me to the destination. Their response times are especially impressive. Almost without exception, my emails were answered within an hour. Five stars, and a wholehearted recommendation!

February 16, 2026
Unprompted review
Rated 2 out of 5 stars

Everything is fine until there are…

Everything is fine until there are complications. At which point the drop you like a hot potato.

February 6, 2026
Unprompted review
Expat Tax Online logo

Reply from Expat Tax Online

Thank you for taking the time to leave a review.

We’re genuinely sorry you feel this way, but it’s important to clarify what happened for anyone reading this.

The IRS rejected the Streamlined application because IRS notices already existed for tax years 2013 and 2017. Those years were not prepared by us, and we were only informed about these notices two days after the Streamlined submission had already been sent to the IRS.

Unfortunately, the Streamlined Amnesty program has very strict eligibility rules. If prior IRS enforcement activity exists and isn’t disclosed upfront, the IRS will automatically reject the application — even if the later tax returns (2021–2023 in this case) were prepared correctly.

Had we been made aware of the earlier IRS notices from the outset, we would have advised a different compliance strategy and avoided this outcome entirely.

We never “drop” clients because of complications. Our advice and ability to act correctly depends entirely on receiving complete and accurate information at the start.

We’re always happy to help clients move forward when the full facts are known, and we regret that this situation arose.

Rated 5 out of 5 stars

Another excellent experience

I’ve once again had a great experience. The team are friendly, the communication is prompt and clear, and the online portal with different sections makes working through everything a bit easier. Very thankful.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! - Geraldine and the expattaxonline team made the whole process easy and helpful. Will continue to use them moving forward.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

5Stars

Geraldine was very easy to communicate with and I would gladly recommend this service to any expat. Each year the service gets easier and easier. Thanks Expat Tax Online

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

I keep coming back to ExpatTax Online

I keep coming back to ExpatTax Online, and they continue to improve every year. Their service is thorough, professional, and impressively responsive. They prepare my taxes quickly, explain things clearly, and make a complex process feel easy. It’s rare to see a service get better over time, but ExpatTax Online absolutely does. Highly recommended.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, a couple of hiccups

Overall, I am very happy with the service. I would rank the quality of service between 4 and 5, say 4.5 / 5.

First, my critical comments are: 1) the web portal was a bit hard to use, but mostly okay; 2) there were several errors in the first round, which took me a good 6 hours to spot; 3) a quick call could have made the process easier. That is, I had to learn the forms and their structure to isolate the errors.

But in the end, the team was super responsive, and everything was smooth thereafter. These are complicated things, and perhaps it is impossible to avoid such issues. Overall, I am very happy with the service.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I had an excellent experience with Expat Tax Online. Pauline was very patient and polite in answering my initial questions, and Geraldine guided me through the entire process with great care. She was always available to respond to my queries and provided the support I needed. I highly recommend their service.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

British citizen & US Tax

Having NEVER done any form of tax returns Expat Tax Online has been a Godsend as I am in the process of renouncing my US citizenship & had to do 5 years tax for the IRS even though I have been a British Citizen all my life.
Expat Tax Online has helped me through the process of my tax with the IRS
Jean who is my go to person has been EXCEPTIONAL all the way through in keeping me informed with information I couldn't understand, Jean explained it in simpler terms "Thank You Jean" & your team
Jeff who introduced me to Jean & her team put me at ease when i first called Expat Tax Online saying I would be helped all the way through the process & he was true to his word.
I would HIGHLY recommend Expat Tax Online to anyone who needs help with tax returns in the US

December 16, 2025
Unprompted review
Rated 4 out of 5 stars

Positive experience with ETO

Turned to Expat Tax Online after having my taxes done by another provider in previous years, and I'm very satisfied with their service. I worked with Geraldine Mendoza, who was professional and knowledgeable. The turnaround was not as quick as some other providers, but the results were good and the price was more in line with expectations. I will be back next year.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless experience helping me stay in compliance with the IRS while living overseas

I moved overseas 8 years ago and didn’t realise my tax obligations to the US. Expat Tax Online so seamlessly helped me get back into compliance with the IRS. They thoroughly covered all financial bases, answered any questions I had promptly, kept me updated through the whole process, and were reasonably priced. I will be using them for all taxes moving forward and highly recommend!

December 9, 2025
Unprompted review

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