It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
- #2 of 2 best companies in Credit Reporting Agency
- #2 of 2 best companies in Credit Bureau
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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I feel well informed and confident…
I feel well informed and confident about my credit situation
April 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not easily found to initiate
Not easily found to initiate. Sign in to web keeps throwing random errors. Really needs some work!
October 10, 2025
Reply from Experian
Hi Ronald. Thank you for your review. We understand your frustration with your recent experience, and we’re sorry to hear that you had difficulties managing your credit freeze. We appreciate your feedback and will make sure it’s shared with the appropriate teams.
We know how important it is to be able to manage your freeze easily. This feature is available on both our free and paid memberships. You can access it by logging in and navigating to the “Credit” tab, then selecting “Experian CreditLock.” Once on that page, please scroll all the way down to locate the “Manage Security Freeze” option. I hope this information helps. Thanks. -Moneake
Helpful suggestions from you.
Helpful suggestions from you.
About your company and others
April 1, 2026
It is an excellent policy that protects…
It is an excellent policy that protects the interests of customers.
May 1, 2026
Reply from Experian
Hello Ru. We're happy to hear that our policy meets your expectations and effectively protects customer interests. Thank you for your positive feedback! -Vivian
EASY
It’s easy to freeze and still blocks any credit hits. Notifications regarding your account are immediate.
April 1, 2026
Reply from Experian
Hi Kaleigh. We're happy to hear that you find it easy to freeze your account and that it effectively blocks credit hits. We appreciate your feedback regarding the immediate notifications about your account. -Vivian
They are very reliable
May 1, 2026
Reply from Experian
Hi Marco. We're delighted to hear that you are enjoying your membership and find it reliable. It's important to us that our products meet your expectations, and we appreciate your feedback. Thanks. -Moneake
I love having the Experian app on my…
I love having the Experian app on my phone where I'm able to freeze and unfreeze my credit prevent identity theft they help me achieve rebuilding my credit score I love it thank you
May 1, 2026
Reply from Experian
Hi Richard. Thank you for the review. We're happy to hear that our app helps you protect your credit and rebuild your credit score. We appreciate you sharing your positive experience. Thank you. -Moneake
If y'all would quit trying to sell crap…
If y'all would quit trying to sell crap and act like the credit monitoring agency that you're supposed to that would be great. The stuff you do is solid. You just have to go through 18 screens of not buying crap to get there. The whole credit situation in the United States is ridiculous as it is, we don't need you to make it any worse.
May 1, 2026
Reply from Experian
Hi Timothy. Thank you for taking the time to leave a review. We’re delighted to hear that you found your membership helpful. However, we certainly understand your frustration regarding the number of sales-related communications you’ve received, and we sincerely apologize for any inconvenience this may have caused.
Providing a positive customer experience is very important to us, and we appreciate you sharing your feedback. I have left your comments with the appropriate teams. Thanks. -Moneake
You send too many emails!!!!
April 30, 2026
Reply from Experian
Hello Pamela. We understand your frustration with the frequency of emails and the focus on promoting paid products and services. We strive to provide valuable information and resources to our users, but we acknowledge that the balance between helpful content and promotional material can be delicate. You can unsubscribe for any marketing email by using the unsubscribe option at the bottom of the email. You can also unsubscribe for marketing in your membership under the "Your Account" page. You'll click on the tab that says 'Communication Preferences'. Once there, you will need to scroll down to the 'Personalized insights & offers' section. You can toggle off the options to receive promotional emails from us. -Vivian
Frausters are trying to get into my…
Frausters are trying to get into my account but can't because it's frozen. I like that.
April 27, 2026
Reply from Experian
Hi Timothy. Thank you for the review. We appreciate you taking the time to share your experience. We're happy to hear that the security measures in place are effectively protecting your account from unauthorized access. -Moneake
It's great and makes it very easy for…
It's great and makes it very easy for me to feel secured every day!
May 1, 2026
Reply from Experian
Hi Isaac. Thank you for the review. We appreciate your feedback and are glad to hear our services help you feel secure every day. Thank you for taking the time to share your experience! -Moneake
Reply from Experian
Hi Rebecca. We're delighted to hear that you found your membership to be helpful. It's important to us that our products meet your expectations, and we appreciate your feedback. Thanks. -Moneake
Identity protection - worth it!
Experian has been very helpful in recognizing incidences of security issues on both my husband & myself which has prevented further issue down the road. Utilizing the freeze and lock options has definitely made us feel that we have more control over who has access.
March 15, 2026
Reply from Experian
Hello Leslie. We appreciate you sharing your feedback. It's great to hear that you feel more in control with the freeze and lock options. We're happy to know Experian helped identify security issues, preventing further problems. -Vivian
Freeze process
The freeze process was very easy. They made the explanation easy to understand and I am glad to have gone through the process.
April 13, 2026
Reply from Experian
Hi Stenogal. Thank you for the review. We appreciate you sharing your feedback. We're happy to hear that the security freeze process was easy to understand, and we are glad you went through the process. Thanks. -Moneake
my credit profile is being protected…
my credit profile is being protected especially in these time of all the scammers that are trying to rob us
January 1, 2026
Reply from Experian
We're happy to hear that your credit profile is being protected, especially with so many scams occurring. Thank you for sharing your positive experience with us. -Vivian
Experian services have been crucial for…
Experian services have been crucial for me while protecting my credit from hackers and ID theft. Another service they offer is offers and tips to improve your credit and at the same time save in interests charges.
Try to experience of Experian!
May 1, 2026
Reply from Experian
Hello Dia. We appreciate your long-term support and are happy you're satisfied with your experience. Thank you for your continued business. -Vivian
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