It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
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Review summary
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In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
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I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
- #2 of 2 best companies in Credit Reporting Agency
- #2 of 2 best companies in Credit Bureau
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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Reply from Experian
Hello Seneica! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Patrick. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Say goodbye to privacy
Experian boost did raise my fico score 15 points but I didn’t realize it would continue to monitor my bank account constantly. Not really down for having my privacy invaded like that so disconnected by bank account and my score went right back down. Just an attempt to invade everyone’s privacy, don’t do it.
April 22, 2026
Reply from Experian
Hi Jennie. Thank you for the feedback. We’re sorry that we didn't meet your expectations and understand that you were hoping for a different result with Experian Boost®.
Experian Boost® continues to scan the information for new bills that qualify to be added or otherwise that should be removed.
If the account has any bills that were providing any kind of benefit to your credit score, that benefit will be removed once the bank account is closed or the bill is canceled. This information is listed in our terms and conditions. -Karen
Fast results on credit area's I needed help with ...like very old a counts with incorrect balances. Also some Great advice going forward with better credit. Thank you
1) You helped me improve my credit
scores by your Boost program &
2) You also cleaned up OLD inaccurate account balances
Thank-You!
3) Great advice moving Forward!
April 20, 2026
Reply from Experian
Hello Scott. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Kimberly! Thank you for your feedback. It’s excellent to hear that you like our app. If you need help in the future, reach out to us. We appreciate your time and have a good day! -Karen
Helped my credit score by 20 pts
April 22, 2026
Reply from Experian
Hello Kristin. Thank you for the feedback. We're excited to hear that you were able to Boost your score by 20 points! We appreciate your time and have a good day! -Karen
Super easy
Super easy and helped boost my score using bills I've been paying for years! Wish I would've known about this sooner!
April 22, 2026
Reply from Experian
Hello Sierra. Thank you for the feedback. We're excited to hear that you were able to Boost your score! We appreciate your time and have a good day! -Karen
Very fast results!
April 22, 2026
Reply from Experian
Hello David! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
I just need help applying for a loan…
I just need help applying for a loan everything seems to assuming I'm tired of this please help me
April 23, 2026
Reply from Experian
Hi Kevin. Thank you for your rating. The Experian® Credit Bureau does not approve or deny credit. They also do not provide a credit score to lenders. The credit bureau simply stores the information, given to it by a creditor or lender, and then generates a report when needed.
Your creditors or lenders can then take the report and add criteria that they want to use, such as length of time at employment, income, etc. and then use their own scoring model to determine if they would like to extend credit. You must contact the company you want to apply to directly. -Karen
I like the Boost option
I like the Boost option, although for some reason I’m not able to connect my Chime account to my bills in order to Boost more.
April 22, 2026
Reply from Experian
Hello there. Thank you for the feedback. We apologize for any difficulties you experienced while attempting to use Boost™ and understand the concern with your bank or card company not being available. If you would like us to submit a request for your bank to be added back to Boost™, we can do so. Please keep in mind that we cannot guarantee that it will be added or when it will be added. It is completely up to your bank if they want to participate. You can also reach out to them directly to find out if they plan on participating in Boost™. If you would like further assistance or additional information, please reach out to us. -Karen
Reply from Experian
Hello Marquis. Thank you for your feedback. We are happy to know that you have found the information we provide helpful. We appreciate your time and have a good day! -Karen
Did get bills reduced but they posed as…
Did get bills reduced but they posed as me to the vendor causing the vendor to call and verify. Why lie about that.
April 17, 2026
Reply from Experian
Hi Brian. Thank you for the review. Our top priority is your satisfaction. We’re sorry that we didn't meet your expectations. You may want to reach out to us for more assistance regarding this issue. We appreciate your patience and have a good day. -Karen
Whatever you do, don’t forget your login information
Since the last time I used them, I have changed my email address and phone number and I don’t have my login information so I called the number to talk to customer service but the A1 generated computer will not allow me to talk to customer service. Therefore there is no way of ever using the app again yet if I try and create an account, it wants me to login which I can’t.
April 22, 2026
Unprompted review
Reply from Experian
Hi Michael. Thank you for the feedback. We're sorry to hear you are having trouble accessing your account. We understand your concern and frustration. We'd be happy to look into this for you. Can you please reach out to us for further assistance? Thanks. -Karen
So simple and they cut my internet bill…
So simple and they cut my internet bill by almost half. I had called the internet company before using experian and they told me there was nothing they could do about lowering the price.
March 20, 2026
Reply from Experian
Hello Shyanne! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
Issue was resolved quickly and bill was…
Issue was resolved quickly and bill was reduced.
April 17, 2026
Reply from Experian
Hello Roxton! Thank you for your feedback. We are always happy to help! We appreciate you and have a great day. -Karen
It was great especially for me because…
It was great especially for me because I’m trying to get a house
April 21, 2026
Reply from Experian
Hello Rene! Thank you for your feedback. It’s excellent to hear that you like our app. We appreciate your time and have a good day! -Karen
Easy navigation
April 22, 2026
Reply from Experian
Hello Rochelle! Thank you for your feedback. It’s excellent to hear that you like our app and found it easy to navigate. We appreciate your time and have a good day! -Karen
Reply from Experian
Hello Kevin! Thank you for your feedback. It’s great to hear that you are satisfied with the information we provide. We appreciate your time and have a good day! -Karen
I like how Experian boost found my…
I like how Experian boost found my subscriptions and added them automatically.
April 22, 2026
Reply from Experian
Hello Andrade. Thank you for the feedback. We are happy to know you are enjoying our Experian Boost® feature. We appreciate your time and have a good day! -Karen
I mailed my dispute letter with all…
I mailed my dispute letter with all your paperwork marked to show proof of only one residence not two One account had fraud signature Janice Dice formerly nit to be used Mcwain
December 20, 2025
Reply from Experian
Hi Janice. Thank you for the feedback. We understand your concern and are sorry to hear that you may have inaccurate information on your credit report. If you would like further assistance or additional information on how to contact our dispute department, please reach out to us. We will try our best to address your concerns. Thank you. -Karen
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