Experience Days Ltd Reviews 

We are a service provider is anyone else having trouble with them paying their bills are they having problems

Having booked a helicopter experience for my husband for Christmas 2022, he injured his back and was informed that his cancer might have returned. So we couldn’t use it in 2023. We paid to extend for another year and after his surgery in the summer of 2024 we’re now able to use the voucher. We were offered a date in October, which we couldn’t use due to another procedure in hospital. We agreed to wait until the next release date thinking it would be Nov/Dec. We have been told there are no dates available and our voucher cannot be used. There is nowhere on the booking where it states this activity is randomly offered. You would expect monthly dates. Not only have we lost the money for the voucher, but the extension of the voucher too. Not happy customers and we would not recommend the Cardiff Helicopter Experience!

Easy to use, plenty of choice and flexible options for gift vouchers. Highly recommended for an easy way to give somebody a gift with freedom of choice so you know they will love it.

My advice is use another company.
I booked a sheepdog experience for my wife in June 2024 for her birthday. When she came to redeem the voucher in October 2024 it was no longer available. There are no similar experiences so I asked for a refund but was told, because it was over 28 days since the purchase, it was not possible. My wife looked to exchange the voucher but the two experiences she looked at are also unavailable.

My son and I received vouchers for Christmas. I tried to book climbing the O2. To do this one needs to look at the O2 page, pick a date, email Experience Days and hope there’s still availability. I emailed Thursday requesting a Saturday booking. I received a reply on Friday at 1700 telling me they can’t book at short notice (this isn’t detailed on their page). Further, as our vouchers expire on Tuesday, I’ll need to pay an additional £40 to extend them, or just lose them.

They do not have a phone line.

They have no live chat.

Contact is by email only.

It would be much easier to book directly with the experience provider.

If you’re struggling to think of a gift for a loved one. Then I suggest looking elsewhere. More hassle than it’s worth.

I think there practice is really poor so will take this further. I’ll update with the outcome.

I booked a trip to Chester Zoo through OMG hotels which should have been paid for by Experience Days. The Experience Days voucher was purchased by my previous employer therefore I couldn’t claim any money back through the bank. The trip was cancelled 12 hours before we were due to go on it! No advanced warning of a problem. I am fuming. Do not use either company. Both are liars and will not accept that they are wrong. The financial ombudsman is involved. I am hoping I can claim back the money through them.

Disappointed with Inflexible Policies and Customer Service

I recently tried to redeem a cocktail-making class voucher from Experience Days that I received as a birthday gift. Unfortunately, since the person who gifted it to me only sent a confirmation email without an expiry date, I had no idea it would expire. To make matters more complicated, I was living abroad for the entire of the voucher’s validity period.

When I contacted Experience Days, I explained the situation and offered to pay a reactivation fee as a goodwill gesture, but I was met with a firm refusal. I fully understand that policies exist for a reason, but this was a genuine oversight due to factors beyond my control. Other experience companies are generally more understanding with gift-related expirations, so I was really hoping for some flexibility.

I’m disappointed that Experience Days couldn’t make a one-time exception for what was clearly an innocent misunderstanding, especially as this impacts the whole gifting experience for both the giver and the recipient. The money seems to have been pocketed as pure profit. If you're considering buying a gift from them, keep in mind the poor customer experience post purchase.

Don’t bother with this company it’s a joke
My partner brought me a flight for a birthday surprise when come to booking wouldn’t let us have what we booked as the price had gone up so stuck with a £200 voucher that couldn’t be used for what was intended.
No reply’s from support about a refund they just take your money and run tried to use it on Harry Potter world with afternoon t this don’t work as Harry Potter and hotel for afternoon t are separate company’s and impossible to book same day please look at the poor reviews this company has and don’t use them go direct to the company yourself and get it cheaper and and a lot easier they they won’t even respond to bad reviews and try and sort thing out don’t get stuck in there trap as there policy wording covers then
SO ILL SAY IT AGAIN DO NOT USE THIS COMPANY AT ALL!!

SCAM COMPANY.
I worked for a tour provider that had activities listed on Experience Days. When we needed amendments to our products they responded to us. When we asked for overdue payments to be made they never returned our emails. We sent emails regularly for 6 months and still they never responded and we never received the funds we were owed. Whats worse, we tried to cancel our contract but still they never responded to our emails. They continue to sell these activities without paying the tour provider. Absolute scam artists. There are plenty of other companies that offer great activities and actually pay their partners. Try Tripadvisor or GetYourGuide instead.

We are a service provider
Experience days are very good at looking after providers of the experiences
We all love what we do and greatly appreciate Experience Days trust in us and the service they provide to suppliers and clients alike
Alma Newbould
For Orchard Studios (Cheshire) Ltd
Xx

Tried 3 times to pay for the experience, no luck. Then tried again the next day only for the site to say not possible to charge for the purchase, ly our card has not been charged”. Decided to buy through another site after which the email came through from Experience Days confirming my purchase.. cost me £50 gift voucher as well as my purchase. Wouldn’t trust the website again!

Customer services were excellent and resolved all my enquiries.

It was really easy to find the right experience and to book it. Very straightforward and everything was explained in the description.

First time I have used your service so really need the gift to be used before I know how good things are. But looking forward to my friend having an enjoyable birthday gift.

Worst customer service I have ever received and very unprofessional. I booked 2 x Fast & Furious Movie Car Experiences. However, none of the tracks were able to offer this before the voucher expired. I have had to wait nearly 2 years and will need to extend the vouchers again (£20 per voucher)

Even then they have substituted one of the movie cars for a Ford Escort !!!

I did not spent £150 plus voucher extentions to drive a ford escort ! I contacted the company and was totally ignored. I contacted them again and had a reply basically saying I can drive the escort in April next year if I pay extra and that they cannot offer me a refund. I sent another email requesting to have an exchange to a different activity and was ignored again.

I am now having to take legal action.

I paid for 2x movie car experinces. Not having to wait 2 years and pay £40 more to drive a ford escort. Unbelievable!

AVOID this company at all costs. Tried to book gifted experience which was with a third party guide who cancelled due to bad whether- something I had to find out myself from the guide. Didn’t receive any communication from experience days till hours later- 9pm, despite experience days learning about the cancellation at 2.30pm. Requested that my wasted travel costs were refunded due to poor communication and this was refused. Meanwhile people who booked via trip advisor were automatically refunded. Experience days gave no guarantee that this situation had been learnt from and would not repeat itself and said the matter was out of their hands due to it being organised by a 3rd party. Requested a full refund and told this was against policy. Despicable customer service. Would not recommend you deal with this company.

I cannot vouch for the helicopter ride itself, as it was a gift and the voucher has not yet been encashed. However, the ordering process was clear and easy and the hard copy sent to the recipient was promptly sent.
The helicopter tour - Beaches and Bays - seems more scenic than others available.

I bought a voucher for my daughter’s 30th birthday. She hasn’t used it yet but the experience of buying the voucher was quick and easy.

You were unable to book the experience although the supplier website showed availability.
You e mailed the supplier then sat back and waited while online users booked the re.aining places.
I think you should have spoken to the supplier and not sat back waiting for an email response.

I apologise for my negative review recently due to impatience on my behalf. garry has been very helpful and prompt with sorting out my booking. I will definitely use experience day again as there trips look amazing. Thanks again