ExploreTrip Reviews 

I do not trust this company anymore. They told me to stay 2-3 months for my cancellation refund tickets. then they said to stay 1-2 more months so I called Turkish airline and they confirmed they paid my refund. I call them and told them that Turkish paid them then they promise to have my refund by 8-10 days. This company capt the customer's refund and
charge a service fee so they deserve all these reviews when they don't have honesty.

Refer to my first review I call them 2 weeks later that is today 11/2/2020 and they said the same excuses again and again also asked to wait more 7-10 days.
there is something wrong with this company.
this is the only way to ask for my right.

We bought four tickets from them, Turkish airline canceled the trip because of Covid-19 approved the refund immediately to be released with 48 hrs.
But the Explore Trip company to start a refund process told us that we have to pay a certain fee per ticket, so we paid 3 to 4 hundred which is illegal to take excuse of Covid-19 to charge people extra money, six months later and after calling & emailing them almost every two weeks still no refund. The Turkish Airline & US Dept of state informed us the refund can be done with a few business days, But this company are sooooo bad, it is fraud to keep the refund months after was approved by the airlines, we needs the US government to investigate their business because this is illegal, & humiliation for their customers.
All costumers are victims of their abuse, please come together to file a class action against this company. They are just very horrible.

I don't think I've ever been so frustrated in my life. We bought two tickets from them, the airline canceled the trip because of Covid-19. To start a refund process ExploreTrip told us that we have to pay 50$ per ticket, so we paid $100, five months latter and after calling them almost every two weeks still no refund. They also refuse to send us in written form that they can't refund us, so at least we can get that money back from our credit card. Now they say check with airline if you want your refund. I hope they get the same treatment from the serviced they are using as they are treating us. They are just horrible.

I purchased 4 tickets through Explore Trip to Israel prior to COVID and got a good price. I cancelled the tickets months ago and am waiting on a refund. After waiting a couple months for a refund I contacted Explore Trip. They promised a refund a month ago. Since then I have called a couple more times. When I call, they answer and are polite, but say the refund is being processed by the airline and that I need to be patient. I cancelled with the airline several months ago, so this doesn't make sense to me. Today I was told I need to wait "another 20-25 days" for my refund.

This company works with the principle of scamming innocent persons. I booked my flight ticket in March 2019- Explore trip reference number- V7B66G from Toronto to Santiago for travel in December 2019 with Copa Airlines. This was well before Covid 19. The airline had changed the schedule and offered full refund. Unfortunately, the booking was made with ExploreTrip.com and they refunded the money directly to them. It has been 10 months since I raised my refund request for $ 2500 Canadian dollars, and I did not get my money back. Inspite it making more than 200 calls in the past 10 months and exchanging more than 100 emails of my self and Airlines confirmation, they have come back to me with lies. How can a company take 10 months to process a refund.
This company’s strategy is to sell tickets for 50-75 dollars cheaper than its competitors to lure people to book tickets on their website. Once ticket is booked, they will ensure that if you ever cancel or get refund from the airline, they will scam you and take away you hard earned money. I wonder they must have scammed thousand of inoceant travelers and robbed their hard earned money.

Just do not use this website. Getting hold of someone or getting a refund due to cancellation is a joke. Due to covid got a "credit" refund of $3017.25 for 3 persons or. Surprise, surprise. On trying to rebook the flights, the new flights are $540 per person more (or $2040 more) when trying to book via calling the helpdesk. On exploretrip website the current prices for that segment is $1219pp or a total of $3657. Instead of a difference of $640 the new difference is close to $ 2000. If this isnt scamming people, I do not know what else is.

Fast and easy. Looking forward to receive more personalized offers.

I bought my ticket last September 2019, PNR - MEORVA, but the flight was cancelled due to covid-19 in May. They refused to refund me and offered a voucher with a price difference which I refused. I asked if I could choose another destination, and they said no.
I just called to verify if I could change the destination (October 2020), and said the voucher was expired.
This is total thieving. I never write reviews, but after reading the other reviews, I felt inspired.
Stay away from this company.
Nicole
I had spoken to one of your representatives, and he was adamant that the destination could not be changed. After I wrote an email about this issue, it was resolved, that I could change the destination. I called back one of your representatives with the same problem until I read him the email I received. Then it was,'' Oh. okay. He had to verify with whomever which took about 20 minutes, but finally was resolved. Thank you very much for you help. I'm looking forward to no covid-19 on the horizon for this will be the last trip I will be doing for a long while. Again thank you. Nicole

Hi,
Background: I have booked a return ticket to Hyderabad, India from Chicago to travel in the month of may for 938$ (air India) and paid for it in April 2020. My friend booked for the same dates on a different website (cheapoair)

All flights got cancelled due to the pandemic and i should get a credit of 938$.

Present: I wanted to travel in November and called exploretrip for booking. Cost displayed on website was 768$ for my dates.

Call 1(Name: Ana): asked for reservation and was told i had to pay an excess 360$ and i was shocked to know that. she told me her shift is going to be complete in 10 mins.

Call 2( Name: Denzel) : called after 10 mins to speak to another representative and he said i had to pay 148.17 and sent a PNR to my email. I said I'll make the payment tomorrow and wanted to call and talk to another representative.

Call 3(Name: Arya): She quoted 320$ at first and upon telling about my previous calls with Denzel, she finally reduced it to 220$.

Everyone was trying to charge extra using a fee called Vande Bharath fee.(I've checked with air India and got to know that for November, it doesn't apply to me)

Now, finally, I got frustrated and the final price for my journey got to 241$ and I gave my card details and they charged it.

In fact, I should get a 100$ refund from them but they were trying to charge extra to get their commissions naming a tax called vande bharath Tax and I got charged 241$.

My friend is traveling with me this November and he got it exchanged for free from a different site.

Never ever use a Bogus looting Website like Exploretrip for booking even if it shows cheaper rates on this site.

P.s. - Dear Explore trip, I don't want your apologies. Just Refund me my 241$. it disgusts me having a convo with such unethical people.

HORRIFIC EXPERIENCE! Re-booking after COVID cancellation was the hardest thing in the world. In 3 days, I spoke to 5 different agents (Colin, Carlo, Bailey, Nadal, Denzel). Each time I called, I was asked to pay a fair difference of $200, $80, $132, $81 on top of my already-paid-for flight. two calls were within 2 hours of each other. I called and calls dropped out. I was yelled at (Nadal), I was incessantly interrupted (Nadal, Denzel), I was told a supervisor would call back, I was put on hold for approx 42 minutes and the call dropped out after an hour, while still on hold. Steer clear of Explore Trip! Their customer service manner leaves much to be desired. They come across as incompetent, rude, money-grabbing scammers. In the end, I went direct to the airlines and got the whole thing sorted out.

Still waiting on refund? There is a Second Wave of Covid cases and these guys still want to steal your money! This is absurd this scammers want to give me a credit and they know As a US citizen How can someone get a credit for an international flight that can’t use because of Covid neither for now nor for the immediate future. Refund me the money back please I knows there’s hundreds of people requesting the same thing as the airline Air Europa told me you need to refund because of the situation no matter the booking, the airline is allowing it and you know the procedures but you as a scam company want to keep all of your victims money and that’s sad.. give the people’s money back!. Stop making fraudulent and nonsense things. Avoid at all costs booking or requesting services from this scammers!!!

Terrible company don't book with them. We have been waiting for refund on flights that were cancelled in June 2020. They said 2-3 bill circles for payment but am still waiting. Never use company again

Never use this company again!
I bought tickets from them in Feb, but had to cancel due to Covid-19. However, it took about 3 months to get the first part of the credit after several calls. But it has been almost 6 months, I still didn't get the 2nd part of the credit. Every time I called, they told me it still in process, they are expediting it.
I will never use this company again.

Booked a flight in Jan 2020, They gave me credit (June)for cancelled flight (covid) ONLY GOOD TIL Jan 21..Tried to use credit airline not flying still Sept..My Credit only good til Jan 21. has not been extended nor returned email on concern.
JUST BE AWARE THE AIRLINE CREDITS FROM THIS COMPANY , CAN BE USED DIRECTLY WITH (Amadeus) VARIOUS AIRLINES,,IT MAY SAVE YOU THE GRIEF OF DEALING WITH EXPLORE TRIP..

Horrible, misleading, scammy company.
I requested a refund for a flight I had booked from US to China. The trip had been planned for a long time, but because of COVID it was no longer an option. I booked through ExploreTrip which was a huge mistake. They told me they would give me a refund, but then continued to brush me off for nearly six months. It took dozens of phone calls and dozens of emails, and still nothing happened. I ended up have to do a chargeback through Bank of America, which worked, thank the heavens. But I would 100 percent not recommend this company.

I am posting to say that despite the company saying they will follow up with me it has been 6 months with no reply or refund. I booked a flight on exploretrip from Budapest to Istanbul for March 24, 2020 with Turkish Airlines - this flight was cancelled when the Hungarian government closed boarders due to COVID-19. I confirmed with Turkish Airlines that I should be getting a refund. My father booked with Turkish airlines and got a full refund with no problems since he booked directly with them. I called exploretrip and they said my case would be placed in line for a refund but it could take up to 30 days. I called again today, after a month and a half to follow up since I did not receive a refund yet. They asked me to wait on hold for 30 minutes to talk to the airline. They came back and said they talked to their team (not the airline) and that I am not eligible for a refund. I had told them that this information is not correct since I talked to the airline directly and that I was given other information earlier by their team. They told me to call the airline to get a waiver fee code. I called the airline and they said there was no such thing.

I paid for a service I did not receive. I called again explaining this and they said that the airline is lying and that it is not applicable for flights under $200. Exploretrip has changed their word multiple times. They have lied to me multiple times and changed their words just to keep my money. This is dishonest and selfish during a world pandemic. I really need the money, I would just like a refund.

THIS IS THE WORSE!! AVOID AVOID AVOID!!
They steal your money.
Due to this pandemic/COVID-19, our flight got cancelled. They would not give a refund, but the airlines are. They give you a credit to use to fly within the year, but how can we possibly use it for a different date when we do not even know how long this pandemic will go on.
They won't give you a refund, you try to schedule for next year end of 2021, but they lie lie lie to you again saying there are no flights!!! When there are flights, when you check it out on the actual airline site.
I am going to speak to my lawyer and get this third party Explore Trip out. They are a fraud company!
I suggest you avoid this place at all cause.
If you have experience the same thing, I'll be glad to give you information to my lawyer too.

I booked two tickets to Trinidad for my aunts as a holiday gift through Exploretrip. One of them suffered a heart attack a couple weeks later and was advised not to travel for the foreseeable future. I called Exploretrip and spoke to several people regarding the matter and sent all the medical documents they asked for to prove that she had a medical situation. After going back and forth they agreed to refund me the tickets and sent the request to Caribbean Airlines. It has been 8 months now and every time the answer is it has already been refunded, in the process of being refunded, they haven't received the request, they don't know or it will be another 3 months. All I know is they cancelled the two seats. Several people I've spoken to have hung up on me, put me on hold and left and pawned me off to another person and I've never raised my voice once. As well they don't seem to have a file with my complaints so I have to repeat the problem every time I call. I will spend the extra money and book with the airline or a reputable agency in the future.

Tres mauvaise compagnie, nous avons reserves un voyage montreal cancun, cancun montreal depart de cancun le 10 avril, vol a ete annulé nous n’avons pas été prevenus, nous désirons un remboursement des billets retour Puisque ce vol a ete annulee, notre reservation est avec une co aerienne et personne ne nous reponds, nous avons respecté notre part du contrat, ils ont debité notre carte de credit,mais eux refuse d’honorer leur contrat. Moi ca me dit une fraude. One of us 75 is sick, so no more trip for us. Our money they stole from us we need really need, so your voucher you can put it where the sun never shine, or pay our meds with that. This is ridiculous, Thank you for stopping this fraude

Terrible company don't book with them. We have been waiting for refund on flights that were cancelled back in December. This is pre-covid. And now it's August what's their excuse? I just got off the phone with them and they said we're still waiting to hear about your refund even though we've gotten emails saying it should have been deposited and our credit card companies are saying otherwise. He even said "ma'am just go away" ?? I get it if I was rude... But waiting for 8mths and that's your response?!?!? Bye. Hopefully they will be bankrupt!