Bro, should have read the review here. LOL the business makes money by giving you a fake price and then confirming with a higher price. Believe me, when I say you'll regret using them, I used Skyscann... See more
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See what reviewers are saying
Not only have I gotten multiple emails of the same information but anytime I click on view my trip from those emails, it shows no trips. Honestly, I almost didn’t think I got the flights until I do... See more
Company replied
Booking was okay. while the cost was cheaper than on other websites, the is difficulty now when dealing with the airline to manage things like baggage, seats, etc. The website was cluttered and... See more
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the booking process was fine, hence the 5 star. The service of Spirit airline however, was not great. terrible plane seats (seat cushion was old and flat), no complimentary free snacks at all, the p... See more
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Company details
Information provided by various external sources
ExploreTrip was listed as a "Great" by verified customers in TrustPilot, ExploreTrip has more than 60% "Excellent" ratings to buy cheap air tickets from USA and Canada to any part of the world. ExploreTrip.com offers consolidator fares rated best online travel portal with utmost customer satisfaction. Book your flight today.
Contact info
4000 East Third Ave, Ste 650, Foster City, 94404, California, United States
- 1866-855-3984
- escalations@exploretrip.com
- exploretrip.com
3.1
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have written a review before about…
I have written a review before about these crooks at EXPLORE TRIP. They simply refused to refund my 2 tickets even tho ICELAND AIR clearly instructed them to refund in full . They are so shameless , that they posted a comment on my review that states their main objective is customer satisfaction. They have tried to scam me out of more money and charge me hundreds of extra dollars when I contacted them for the refund. The last scumbag was JOHNSON who wanted to deduct an additional 100 $ as processing fee ! I spent countless hours and no result . Avoid these scammers at all cost !!! They are bad people . I am now reporting them to Better Business Bureau, Amex and all possible online platform !
December 28, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Your refund is approved and your refund would be processed soon.
We appreciate your patience and understanding.
Thank You
Exploretrip
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Do not use Explore Trip
Do not use Explore Trip. We have been dealing with them for over 5 months to get a refund. They keep giving us different stories and telling us the refund is in process. The next time we call, they state the airline didn't refund the ticket yet, when in fact Explore Trip is the one that should be refunding our money. Always get an indian call center and can be hard to understand. They keep telling us to call back in 5-7 days. The case is currently being forwarded to the state attorney general for assistance.
After reading the reviews and subsequent responses from Explore Trip, everything sounds so familiar. They're feeding everyone the same lines, trying to delay and defraud customers.
Update: After filing a BBB report and with the state attorney general, we received a refund within 2 weeks. Still use EXTREME caution. This agency is doing something unusual, as the original charge and refund came directly from the airline, not ExploreTrip. Most agencies buy the tickets on your behalf, where this one seems to buy it directly. Therefore there could be additional troubles with refunds if it gets to a legal situation.
I cannot express enough to file a report with BBB and the state attorney general.
December 23, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Explore trip is the worst travel agency ever
This company is the worst! Some idio*s indians trying to steal money from people ! Don't book with them. I am going to report them everywhere
December 18, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
DO NOT TRUST IN THIS COMPANY
DO NOT TRUST IN THIS COMPANY. THEY'RE CAUSE ME A LOT OF TROUBLE GAVE THE THE CONFIRMATION # AND FLY,I THOUGHT WAS EVERYTHING OK BUT THEY'RE CANCELLED MY TICKET AND THEY DIDN'T WARN ME
December 17, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
As per our record your booking did not go through due to Credit Card Decline.
Our team did try to get in touch with you to notify the same but to no avail. We also sent an email notification of the same to which we did not hear anything.
However, we shall surely try to erase this experience and assure to assist you in the best possible way in future.
We appreciate your patience and understanding.
Thank You
Exploretrip
FRAUD - STEAL AND LIE
The worst company I’ve ever dealt with. Waiting months and months for even an answer - they’re a joke. They pay employees to lie and fob off refund claims and rebooking - taking them to court and have reported their dodgy tactics, will not back down. They should be BANNED as a ‘service’ to use - joke of a company.
December 15, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
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Terrible company, stole hundreds of dollars from me, ignored DoT complaint
I have been on a multi-month nightmare with customer support at this company (they changed their name from Farescan, probably because their reviews were so bad). The airline canceled my flight and approved a refund, but made me get it through the website that I bought my ticket from. They have been zero helpful, and I've had to file a USDOT complaint. I've spent endless hours on the phone and they've just sent me in circles over and over. The number of ways they have screwed up my transaction is absolutely baffling. DO NOT BUY FROM EXPLORE TRIP!
Edit: Isn't it hilarious that even though I posted no details about which case was mine, they've replied to my review with a canned message about forwarding my refund request to the airline? They aren't waiting on the airline, that's just something they post on every negative review to make it look like they're doing something when they aren't; which shows you how despicable their customer service is.
December 14, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request to the airline and are waiting for the airline's approval.
Once we receive the approval, the refund would be processed to you in the original form of payment.
We appreciate your patience and understanding.
Thank You
Exploretrip
Canceled flight due to covid-19
Canceled flight due to covid-19, offered a voucher, however there is so little options to rebook that makes impossible to reuse the ticket. Call and they just said “to wait and See”. Do yourself a favor and don’t ever buy from this company. Not reliable at all!!!
December 13, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Bought tickets from Mexico City to…
Bought tickets from Mexico City to Acapulco on Explore Trip. Airline cancel the flight, I asked for refund. Explore Trip offered to rebook the flights, no refund and they did not provide me with a statement of the fees I paid for. So I’m flying from Mexico City to Puerto Vallarta and now the airline does not fly to Puerto Vallarta anymore. Explore Trip is asking to rebook flights again. Are you serious? I’m not flying interjet and I’m not using Explore Trip again. They are not proactive in talking to the airline for a refund.
December 5, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
STAY AWAY FROM EXPLORETRIP!
These frauds tricked me into paying cancellation fee of $350 for a one-time-courtesy FULL refund. The refund I received in the end was $200 less, than what I had paid, as the airline charged me the cancellation fee.
The $350 fee turned out to be Agent Fee, which I did NOT authorize. They refused to provide the record of our phone conversation.
I had to dispute the charge with chase, but since the cancellation was done over the phone, I don't have proof of the verbal agreement. They also lied to me that the ticket was non-refundable, as I called the airline directly later on and they confirm my fare was refundable for a penalty of $200.
This company is a scam and their customer service reps are con artists a liers.
December 3, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
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Worst site ever to book your tickets…
Worst site ever to book your tickets from. Struggling to get my refund from last 9 months. The amount was 2800 dollars which airlines refunded them back but they reduced the amount to 2100 dollars through cheap tactics and i have still not received it
STAY AWAY!
PNR: JKDOCV
December 1, 2020
Unprompted review
Reply from ExploreTrip
Dear customer,
We regret the inconvenience caused to you.
Please be informed that Air India is not providing any refunds as of now.
However, as airlines keep updating their policies, we are closely in touch with them and the moment they open the option for refund, we will expedite the same. You are requested to allow us sometime to work with the airline and get the refund processed. However, we are completely dependent upon the airline for the refund.
We appreciate your patience and understanding.
Thank You,
Exploretrip
Start A Dispute ASAP with Credit Card For Refund
NOTE: ALL FLIGHTS HAVE REFUNDED MONEY TO THE AGENCIES. This agency still did not want to return my money so I called my Bank and started a dispute against them. I was finally able to receive my money back (through my bank) as my Bank and Visa got involved thru a dispute.
Please Start / Initiate a dispute with your bank ASAP, it is the only way to get your money back from these guys. You will also get back the FULL amount.
Do not believe anything Farescan/Exploretrip guys say on call (Billing cycle, airline delay etc). Just call your credit card company and start a dispute.
November 27, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
Please be informed that Exploretrip does not hold on to any refund unless it is either delayed or kept pending from the airline's end.
In fact, we release the amount immediately after the airline reverses the charges.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon. You are also requested to send us your booking details so that we can review your case and prevent issues of this nature in subsequent times.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
This company is fraud
This company is fraud. I purchased Air ticket for Round trip but it got cancelled at the last moment. when i asked them for refund they asked me to pay extra CAD $229.99, which I paid to them. Now whenever I call them for refund status enquiry they are saying me to call the next day or they don't know anything about refund. its been almost 1 year today but still they haven't refunded me a single cent of my flight ticket which never happened. they stole my CAD $1539.00
November 24, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request to the airline and are waiting for the airline's approval.
Once we receive the approval, the refund would be processed to you in the original form of payment.
Though, it is delayed from the airline's end we are closely coordinating with the airline to expedite the same.
We appreciate your patience and understanding.
Thank You
Exploretrip
We’ll still haven’t received my…
We’ll still haven’t received my refund,customer service and support team charged me extra to hurry refund said will 3 to 7 business day it’s been 6 months no refund no emails or phone calls to lete know what’s going on.I’m so frustrated
November 20, 2020
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
While we were in the process of trying to get a refund with the airline, you seem to have filed a chargeback with the bank for the ticket amount and this has inhibited our effort to process the refund.
Hence, this case would now be handled by our Chargeback team in coordination with you and the bank.
For any other queries, please write to us at escalations@exploretrip.com
Please be informed that you would receive a call back from the CB team soon to settle this issue.
However, in case of any concerns pertaining to chargeback you can send an email to cb@exploretrip.com and we assure to provide full co-operation in resolving this case.
We appreciate your patience and understanding.
Thank You,
Exploretrip
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Avoid at all cost!
I encourage all who have a similar issue go to the California Attorney General website and log a complaint!
In my opinion this company intends to perpetrate fraud! Stay away!
I purchased a trip in July of 2019 for travel during May of 2020. It was canceled by the airlines and 2 May 2020 I requested a refund. I Received this “We would like to inform you that we have sent a refund request of $599.56 to the airlines. Please be informed that due to the high volume of refund requests, it would not be possible for the airlines to process refund within the usual time limits (which is 1-2 billing cycles).
While we make every attempt to have the amount credited back to you as quickly as possible, please allow up to 4-5 billing cycles for the refund to process, and post back to your account.”
I have been going back and forth with their “escalation department” asking for an update to include “Please provide any/all correspondence between ExploreTrip and the airlines regarding the requested refund.”
I have not received a response in the last 2 months demonstrating that a refund request was even made to the airlines.
I encourage you to file a complaint with the BBB if you are in a similar situation.
Provide proof that you have requested a refund! If this delay is on the airlines end provide proof!
November 13, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request to the airline and are waiting for the airline's approval.
Once we receive the approval, the refund would be processed to you in the original form of payment.
Though, it is delayed from the airline's end we are closely coordinating with the airline to expedite the same.
We appreciate your patience and understanding.
Thank You
Exploretrip
No refund, No response, No customer service
Update in response to Exploretrip's reply to our original review:
As opposed to what Exploretrip claims, airline already refunded the payment to Exploretrip in June and provided proof in the form of a bank transfer reference number. This reference number was shared with all relevant e-mail addresses of the agency to question the status several times, but we've received no response other than "we are checking the status".
Our money is now clearly with Exploretrip, and there is no logical reason to hold our refund on their side anymore unless there's an ulterior motive or news about the company that is being hidden from public.
Original review:
We purchased two tickets in October 2019 for a flight in March 2020 through Exploretrip.com. Due to the pandemic, the flights were cancelled and airlines (Gulf Air) refunded the ticket prices fully to Exploretip.com in June with proof (ARN-Acquirer Reference Number). Even though we contacted their customer service several times via e-mails to have them issue our refunds over the last few months, they have done nothing except stalling the process and blaming the pandemic for their unresponsiveness. It's November and we are still waiting for them to take action. I guess their approach is holding onto whatever refund they get from airlines and not caring if the customer uses their services again.
November 11, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request to the airline and are waiting for the airline's approval.
Once we receive the approval, the refund would be processed to you in the original form of payment.
Though, it is delayed from the airline's end we are closely coordinating with the airline to expedite the same.
We appreciate your patience and understanding.
Thank You
Exploretrip
I have been contacting ExploreTrip for…
I have been contacting ExploreTrip for figuring out my flight refund since February 2020, it was canceled by the pandemic, until now I haven’t got any of my refund.
November 9, 2020
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request to the airline and are waiting for the airline's approval.
Once we receive the approval, the refund would be processed to you in the original form of payment.
Though, it is delayed from the airline's end we are closely coordinating with the airline to expedite the same.
We appreciate your patience and understanding.
Thank You
Exploretrip
They have TERRIBLE customer service
They have TERRIBLE customer service, I spoke with Rocky and I explained to him that I cancelled my flight and was expecting a refund since June 2020,
And he stated they have sent the “request”
For the refund.I stated on my cancellation email it does not state they will “request” my refund and he responded well you obviously haven’t received it have you.
The audacity of this employee.
It is now November, this is ridiculous.
November 4, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request to the airline and are waiting for the airline's approval.
Once we receive the approval, the refund would be processed to you in the original form of payment.
We appreciate your patience and understanding.
Thank You
Exploretrip
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Waiting for my refund from last 8 months
I have been waiting for my refund for last 8 months from Exploretrip. Every-time i call they tell me that they have escalated the matter but nothing really happens. Don’t ever book a ticket with them as they cannot provide the service. I am sure they will reply to this review with an automated reply.
November 2, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We have already forwarded a refund request and is under process.
The refund should reflect in your account soon.
We appreciate your patience and understanding.
Thank You
Exploretrip
DON'T EVER BOOK WITH THEM!
As mentioned by numerous other people, All the customer care agents at Explore Trip keep stalling us for any refunds from them. I would strongly recommend not booking any flights with them. Over the call, they mentioned multiple times that they have escalated this matter within their company, but it's been more than 6 months and nothing has come of it. The Qatar Airlines have mentioned all this time that they have made the transfer to Explore trip, but nothing has come of it. I am certain they would respond to this review with a greivance, but people reading this review should refrain from booking with them. I would highly recommend booking directly with the airlines. Pay a little extra, but there is higher chance you will get your money back in case anything happens.
October 28, 2020
Unprompted review
Reply from ExploreTrip
Dear Customer
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Worst experience!! Pathetic customer service
Worst experience! Customer service reps are working from home and they hardly understand what you speak. They get frustrated on the call itself..I should have booked my ticket from Expedia..
I am editing my comment as Exploretrip doesn't seem to get why I have given them a 1-star rating. I wish I could give a 0-star... I am only frustrated on the low standard of customer service reps they have. You would need to call them atleast 5-6 times before you could have a sensible rep on the phone. All the reps are so disinterested and sound so lousy. So abrupt with how they communicate. I really wonder how these reps even have jobs. None of the reps are cordial at all..
October 22, 2020
Unprompted review
Reply from ExploreTrip
Dear customer,
We regret the inconvenience caused to you.
Please be informed that Air India is not providing any refunds as of now.
However, as airlines keep updating their policies, we are closely in touch with them and the moment they open the option for refund, we will expedite the same.
You are requested to allow us sometime to work with the airline and get the refund processed.
However, we are completely dependent upon the airline for the refund.
We appreciate your patience and understanding.
Thank You,
Exploretrip
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