Exporta Reviews 345

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Outstanding delivery next day as always. Great product and polite comms too. Highly recommend this business

Company replied

Rated 5 out of 5 stars

Great service - placed an order on Monday which I duly received on the Tuesday. Unfortunately there was (handling) damage to one item - the process to report was easy & I had a replacement on the Wedn... See more

Company replied

Rated 4 out of 5 stars

exporta a good company I have used them before , helpful when using help chat when wasn't sure how to use the pay system. the - help chat is good especially people with hearing difficulty and can... See more

Company replied

Rated 5 out of 5 stars

Good communication and fixed a fault in a timely manner. I have always been treated courteously by Neil and Elaine even though as a customer I order small volume. Would recommend and have done s... See more

Company details

  1. Pallet Supplier
  2. Plastic Products Supplier
  3. Warehouse

Written by the company

At Exporta, we’re here to be your trusted partner. We aim to be a part of your team making your supply chain or warehouse operation more efficient, cost effective and safe. It doesn’t matter if you need two crates for a small handling requirement or a full warehouse kit-out we have the knowledge and experience to make it happen. Our mission is to protect & enhance the value created by our customers with robust goods handling products backed up by expert advice and industry-leading service. Our range of pallets, pallet boxes, containers & crates handle goods that are in process, transit or storage across a wide range of industries. We help our customers perform at their best. From manufacturing to retail and pharmaceuticals to farming they are the lifeblood of the economy, creating value every day. Their goods matter to us. Their business matters to us. Which is why we go further. These are the values that drive all that we do. the environment at the heart of our business you can be assured you’re working with a sustainable partner.

Next Day Delivery

On ALL in stock items

On ALL in stock items
Place your order online by 4pm for guaranteed next day delivery of in stock items. Delivery is from £15 for Mainland UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

345 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Delivery times

Had to chase delivery for 4 days to see when being delivered an email to give a delivery date and time not a 8am to 6pm who wants to sit in for 10 hours ? Just an am or pm would of been great

May 5, 2021
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Reply from Exporta

Hi Maxine

We're very sorry our delivery process fell short of your expectation on this occasion. Due to a stock issue we advised that delivery would be delayed in order to get the correct goods for you. This was followed by a delay from our external couriers. I understand we have refunded your delivery charge and I am very sorry for the problems you encountered on this occasion.

We hope the Euro Containers themselves meet your needs.

Rated 5 out of 5 stars

Great products & great delivery

Great products & great delivery.

Used 2 x 1200 x 1000 pallet collars plus lid for a sandpit and another 1200 x 1200 for a decorative bed.

Wish I'd found these earlier.

April 24, 2021
Unprompted review
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Reply from Exporta

Thanks for the kind review John. Sounds like you've found a brilliant use for our pallet collars and we're delighted you were happy with the delivery.

Rated 5 out of 5 stars

Raised beds

Making raised beds with pallets. Quick delivery and looking good. Thanks for the help from Neil Smith customer manager

April 21, 2021
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Reply from Exporta

Thanks for the kind review Michael, we'll pass your feedback on to Neil. Delighted our service and customer service met your expectations.

Rated 5 out of 5 stars

Easy to order through on line portal

Easy to order through on line portal.
Help assistant on website very good, no long delays for response.
Always find very helpful when enquiring about products.
Prompt delivery and reasonable price too!

April 21, 2021
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Reply from Exporta

Hi Kathy, thank you for the kind review. We're delighted you're happy with the online service, delivery and price.

Rated 5 out of 5 stars

Excellent service offering great…

Excellent service offering great products. Would recommend and will use again.

April 2, 2021
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Reply from Exporta

Hi Alistair, thank you for the kind review. We're delighted our service and product offering met your expectations.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, quality products and good sortiment.

April 2, 2021
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Reply from Exporta

Hi Merko, thank you for the kind review, we're delighted our delivery and products met your expectations.

Rated 5 out of 5 stars

Good qualify

Happy with my purchase..item as described and very good quality

March 20, 2021
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Reply from Exporta

Thanks for the review Jose, we strive for quality when selecting product ranges so we're delighted you found that with your purchase.

Rated 5 out of 5 stars

Good service

Good service, on time

March 19, 2021
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Reply from Exporta

Thanks for the review James, we're delighted our service met your expectations.

Rated 5 out of 5 stars

Extremely quick delivery for a few…

Extremely quick delivery for a few extra quid. I did only buy single crates, so for that the shipping was a little steeper, but this was the only place that had the size I wanted. Definitely buy again.

March 19, 2021
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Reply from Exporta

Hi Ricky, thank you very much for the kind review, we're delighted you were able to find what you needed in our range.

Rated 5 out of 5 stars

Excellent Supplier

I Have placed two orders for Euro boxes with Exporta and on both occasions they have offered the best price and very quick delivery. Excellent supplier.

March 19, 2021
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Reply from Exporta

Thanks Colin, we really appreciate your review and we're delighted the Euro Boxes are working for you.

Rated 5 out of 5 stars

Really nice people and easy to deal…

Really nice people and easy to deal with. There were going to be some delays with parts of my order so they got in touch to discuss the best option for me.

Recommended.

March 19, 2021
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Reply from Exporta

Thanks Steve, we really appreciate your understanding and we're delighted our communication met your expectations.

Rated 5 out of 5 stars

Fast delivery great price

Fast delivery great price, great product .Very happy all round with the ease of use of the website , ordering and when it arrived it was all well packaged.

March 19, 2021
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Reply from Exporta

Thanks for your kind review, we're delighted our service met your expectations. Our warehouse team pride themselves on attention to detail so we're delighted to hear the item was packaged well.

Rated 5 out of 5 stars

The best service I have received

Honestly, the best company I have dealt with in my 8 years as a business. I order plastic crates 10 at a time every 3 or 4 weeks as I work through my stock transferring from cardboard boxes in to crates, the service has been absolutely first class, even ordering 2.30pm yesterday, by 10am today my boxes are here. flawless service and that is why I keep returning to them for each order.

February 18, 2021
Unprompted review
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Reply from Exporta

Hi Simon
We're absolutely delighted to read your kind words. It's certainly put a smile on the faces of our team who work hard to make sure we maintain this level of service.

Rated 5 out of 5 stars

Excellent customer service

Ordered strong crates for my son at university
University did not accept and between them and fedex the parcel could not be traced .
When this situation was explained to exporta
The whole team has been extremely helpful and tried to resolve the delivery .
In the end I was sent another replacement to my billing address .
Thank you very much team exporta the products are really worth the price and your customer service is very very good
Recommend them 100%

December 8, 2020
Unprompted review
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Reply from Exporta

Thank you so much for the kind review. I'm delighted we were able to solve this for you and that you're happy with the crates.

Rated 1 out of 5 stars

Shocking experience

Shocking experience, this customer service is a thing of the past. Placed an order and paid in full on the 20th November. Website stated 3-5 working days lead time. I checked this with a sales member which they confirmed, only then to be told upon placing the order that this product is manufactured to order and the estimated delivery time was January 8th! Where on earth did the 3-5 working day lead time come from!

December 8, 2020
Unprompted review
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Reply from Exporta

Hi Joseph

We're very sorry to hear about your experience with Exporta. This is not the standard we set for ourselves and we're currently clarifying the correct lead time with our supplier to ensure the website is up to date and correct.

We've contacted the supplier on this occasion as we didn't want to leave you without your product for so long and I understand we've spoken to you and that the order will be on it's way to you on Monday 11th December.

Apologies again for your experience.
The Exporta Team

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