The company worker didn't answer the phone for around an hour. Finally he call me , said that I can leave the car at the parking with no checking. The rest of that rental was ok.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good value. Car suited our needs perfectly and, apart from the car key requiring a new battery, ran perfectly for our 36 day trip around Poland. Only downside they charged us for a cross country... See more
I used the car hire service once again and, as always, everything was spot on. The car was clean, in excellent condition and ready on time. The service was professional and completely hassle-free. I w... See more
Company replied
Excellent straight forward experience at Krakow airport. Van wasn't the best condition lots of dents and stretches but this didn't bother us. Efficient at point of collection and return. Felt uneasy j... See more
Company replied
Company details
Written by the company
Express Car Rental to największa, działająca od 1996 roku polska firma wynajmująca samochody z własną flotą kilkunastu tysięcy pojazdów. W naszej flocie znajdują się nowoczesne auta osobowe i dostawcze. Oferujemy wynajem w pełnym spektrum czasowym - na dni, miesiące, lata. Posiadamy sieć oddziałów zlokalizowanych w największych miastach w Polsce (w tym m.in. Warszawa, Kraków, Wrocław, Gdańsk, Katowice). Wypożyczane samochody dostarczane są na dworce kolejowe i lotniska w Polsce oraz w dowolnie wskazane miejsca przez klienta. Na pierwszym miejscu stawiamy na minimum formalności i maksimum bezpieczeństwa - podstawą naszej oferty jest pełne doubezpieczenie wraz ze zniesieniem udziału własnego w szkodzie w cenie wynajmu. Nasze usługi są całkowicie zdigitalizowane – m.in. wszystkie dokumenty dostarczane są w formie e-mail, a wydanie pojazdów dokumentowane jest umową podpisywaną na tablecie. Wprowadzamy wiele zaawansowanych rozwiązań technologicznych, które ułatwiają proces wynajmu samochodu – a to wszystko zgodnie z przesłaniem „Kieruj się wygodą". Infolinia: +48 123 000 300 Regulamin Wypożyczalni oraz Regulamin Opinii dostępne do wglądu na https://www.express.pl/pl/regulaminy
Contact info
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift handover
Overall a good experience
Rental mini van was ideal
The only downside was the waiting time for shuttle bus from airport to car rental office
Other than that everything was good
February 13, 2026
Reply from Express Car Rental
Thank you for your feedback!
Very professional
Very professional, easy to access their hotline, I strongly recommend.
February 17, 2026
Reply from Express Car Rental
Thank you for your feedback!
Not great - avoid!!
Not great - I’d avoid and book elsewhere - we’re cheap but no office at airport and had to wait around and call to get help - I won’t use again
February 17, 2026
Unprompted review
Reply from Express Car Rental
Dear Customer! We were unable to locate your reservation. Kindly send us an email at opinie@express.pl, including your reservation number and feedback. Once we verify the details, we will get back to you with a response. Besr regards, Express Team
Awful experience at Katowice airport
Awful experience at Katowice airport - meant to collect at 9.30pm - no representative - had to ring help line which was a circular message so took 3 tries to get someone - representative 20 minutes late. Car was filthy so I had to sign saying no scratches in the car but who knows?!?!
February 17, 2026
Unprompted review
Reply from Express Car Rental
Dear Customer! We were unable to locate your reservation. Kindly send us an email at opinie@express.pl, including your reservation number and feedback. Once we verify the details, we will get back to you with a response. Besr regards, Express Team
The car itself was great.
The car itself was great. My only complaint is that there is no desk at Wroclaw Airport. All communication is either by phone or email.
February 4, 2026
Reply from Express Car Rental
Thank you for your feedback! We do not have offices at the airports, instead we use meeting points with the driver.
Highly Recommended
I have used all the local car rental firms in Krakow over the years and most of them are scammers, where they rent the car very cheaply, then charge for damage when you return the car. Twice this has happened to me. Express are an excellent professional company, no hidden charges, great value and service. I look forward to using them again next year ... :-)
February 3, 2026
Reply from Express Car Rental
Thank you! We’re glad you had a smooth, transparent experience. We look forward to welcoming you again next year.
Great customer service and great prices
Very good customer service, everything was as described and agreed
100% satisfied and I will be using them soon again.
February 12, 2026
Reply from Express Car Rental
Thank you for your feedback. We’re happy everything met your expectations. See you again soon.
Fast and clear, customer focussed.
Fast and clear information, willing to be helpful from beginning to end.
January 27, 2026
Reply from Express Car Rental
Thank you for the feedback. We’re pleased you felt well supported throughout the whole process.
excellent service
excellent service. Nice communication. Precise details. Everything on time. the car was in good condition
February 6, 2026
Reply from Express Car Rental
Thank you for your review. We’re glad everything went smoothly and that the car met your expectations.
They are not going crazy looking for minor scratches and dents
Faucet professional service
January 7, 2026
Reply from Express Car Rental
Thank you for your feedback!
We had a problem regarding we for left…
We had a problem regarding we for left our GPS device in the car and we have been following and waiting for a resolution to get it back. but unfortunately nobody supported yet.
February 10, 2026
Fast response and good service
February 16, 2026
Reply from Express Car Rental
Thank you for your feedback!
comments
1. The monthly car rental quote was incorrect, causing several problems later.
2. I paid 130.88 Polish zlotys, but was repeatedly charged a 2500 Polish zloty deposit.
3. I had a tire blowout in Italy, but every phone call I made to inquire about how to handle it resulted in different solutions, which was confusing, and customer service was difficult to reach.
4. I often felt the email response time was too slow; sometimes it took 1-3 days for a single inquiry, and sometimes I had to ask multiple times before I received a reply.
5. I was asked to provide a savings bank card to receive the remaining deposit, and I learned that there was a handling fee during this process, which was probably about 60-100 Polish dollars. This bank handling fee was also deducted from my deposit. The customer service of my China Merchants Bank credit card told me that this credit card supports partial refunds. I also told the car rental company by email to use the original method (using the credit card used when paying the deposit) to refund the remaining deposit.
January 27, 2026
Reply from Express Car Rental
Dear Sir, thank you for your feedback. We would like to briefly clarify the points raised. The total rental price was correct and fully in line with the signed agreement. The rental period covered two calendar months, therefore—due to Polish tax regulations—two invoices were issued. The combined amount matched the agreed monthly rate. The deposit of 2,500 PLN was blocked only once as a standard security authorization, not charged multiple times.
In the case of a tire blowout abroad, solutions may vary depending on the situation. As you had additional insurance, repair costs could be refunded after documentation. Our consultants provided guidance based on the circumstances at the time. For urgent matters, a 24/7 phone hotline is available. Email communication is intended for non-emergency and more complex cases and may require additional processing time. We have no record of charging any bank handling fees. Any such fees may result from bank policies beyond our control.
Kind regards, Express Team
Misleading advertisement and extra charges
Advert says that kiosk is located at the airport! Nope… pick up time had to be rescheduled at my cost even if my booking started much earlier. Driver actually is waiting for you at the airport. All is soo sketchy that I’m definitely not recommending this to anyone.
December 19, 2025
Reply from Express Car Rental
We apologize for any inconvenience caused by your experience. We would like to clarify that we offer a Meet & Greet service, which means the driver is waiting for you at the airport at the scheduled time. We are committed to providing high-quality service and will work to ensure that situations like this do not occur in the future. Thank you for your feedback, and we hope to have the opportunity to improve your experience with our service.
Reply from Express Car Rental
Thank you for your feedback!
Reply from Express Car Rental
Thank you for your feedback!
I was charged twice for the insurance!
I was charged twice for the insurance!
Once when i reserved the car throuh CarJet site, and once when I picked up the car.
Also, the picking up of the car and the return of the car was very tedious and had to wait a lot of time, since at the pickup and return spot there is no car rental company, nothing...just a train station!
December 29, 2025
Reply from Express Car Rental
Thank you for sharing your feedback. We are very sorry that the service provided did not meet your expectations. With regard to the insurance, we would like to inform you that your reservation was made through an external broker. If you purchased additional insurance from the intermediary (so-called Full Coverage), it is a product offered exclusively by the broker and is settled directly between the customer and the intermediary. When the vehicle is handed over, our staff offer the option to purchase insurance available directly from our rental company. In addition to providing coverage in the event of vehicle damage, this insurance also reduces the amount of the security deposit. These are two separate products, and the decision to purchase them is always voluntary. Regarding vehicle pick-up, please note that we do not have a stationary office at the airport. Customer service is provided in a meet & greet format, in accordance with the information published on the website of the intermediary through whom the reservation was made. Thank you for your comments — every opinion is valuable to us and helps us improve the quality of our service.
Good service
Good service, just to return my car I had to wait for 25min that the driver comes. So please take the reserve if you have a flight.
December 27, 2025
Reply from Express Car Rental
Thank you for your feedback. We’re glad you were satisfied with our service. We’re sorry for the wait during the car return — your comment has been noted and will help us improve our punctuality. We appreciate your understanding. Best regards!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.