Express bike insurance Reviews 

3,920
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very easy to navigate and makes purchasing insurance straightforward. Consumers consistently appreciate the competitive prices, great quotes, and valuable European cover included as standard. People often highlight the friendly, polite, and helpful staff who make the whole process smooth and stress-free. Though some customers noted positive experiences overall, a few reviewers were dissatisfied with expensive price increases when attempting to change their policy or renew. Additionally, some people felt that certain service interactions could occasionally become frustrating, difficult, or unclear during specific requests.

What people talk about most

Price

Users describe satisfaction with price, highlighting very competitive and well-priced quotes compared to... See more

User experience

Reviewers highlight positive aspects of user_experience, frequently noting how simple, straightforward, and... See more

Service

Clients share positive opinions on service, highlighting fast, friendly, and efficient experiences with... See more

Staff

People report positive experiences with staff, praising them for being extremely helpful, polite, and... See more

Website

Consumers find website to be positive, highlighting the competitive pricing and straight forward online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy process to renew. Thankfully renewal came in just as I started to look elsewhere. If any later I would probably have gone elsewhere but, as it was, the renewal price dropped significantly fr... See more

Company replied

Rated 5 out of 5 stars

Excellent price, been insured with express previous years. Never had an issue but also never needed to claim. Great that you get european cover included

Company replied

Rated 5 out of 5 stars

Quick to get through on the phone ( a tad annoying after listening to all the pre recorded verbiage, you get transferred to Carole Nash and have to listen to it all again. However then all went well,... See more

Company replied

Rated 5 out of 5 stars

The agent Michelle was very helpful in all aspects and steered me through the whole procedure with the minimum of fuss.I got a great deal including European breakdown recovery way cheaper than any ot... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency
  3. Motorcycle Insurance Agency

Written by the company

At Express Insurance services, we’re avid biking enthusiasts like you. We know that your bike needs specialist cover. And it’s that knowledge that has made us one of the UK’s established bike insurance policy providers. It doesn’t matter whether you use your bike to commute to work, relax at the weekend or get into some serious off-road action – we’ll help you get the right insurance to suit your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,920)

1,322 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service amaziy

Excellent service , fast friendly polite and great price , could not ask for anything better recommend 5 +++++ many thanks

July 8, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your wonderful feedback! We're delighted to hear that you found our service fast, friendly, and polite, and that you were happy with the price. Your recommendation means a lot to us!

If you ever need any further assistance, please don't hesitate to get in touch.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Hello everyone

Hi, everything went well, though I don't show up as insured on the DVLA system yet—only in the app. The rest is fine. I recommend it.

July 12, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback and recommendation! I’m glad to hear everything went well. Sometimes, it can take a little while for the DVLA system to update insurance details, if you don’t see the update in the next few days or have any other questions, please feel free to get in touch.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

I used Confused.com and your quote was…

I used Confused.com and your quote was the most competitive.

July 4, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback! We're delighted to hear that our quote was the most competitive on Confused.com. At Express, we always strive to offer our customers the best value and service.

If you have any questions or need further assistance with your policy, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Simple process to obtain your insurance…

Simple process to obtain your insurance policy and at an extremely competitive premium. Highly recommended

July 11, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words and positive feedback! We're delighted to hear that you found the process simple and the premium competitive. Your recommendation means a lot to us.

If you ever need any further assistance or have questions about your insurance policy, please don't hesitate to get in touch.

Kind regards,

Michelle @ Express Insurance Services

Rated 1 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your feedback with us.

We're sorry to hear that your experience did not meet your expectations. If there is anything specific you would like to discuss or if we can assist you further, please do not hesitate to reach out.

If you would like to discuss your concerns or log a complaint, please contact us via the link below:

https://www.expressbikeinsurance.com/contact-us

Please do not hesitate to reach out.

Kind regards

Chelsea @ Express Insurance Services

Rated 5 out of 5 stars

Fast and friendly easy to get set up

Fast and friendly easy to get set up

July 11, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your kind words! We're delighted to hear that you found the setup process fast and friendly.

If you need any further assistance or have any questions about your policy, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words about the price and service you received. We're delighted to hear that you had a positive experience.

Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service in the future.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Your site worked and made it easy to…

Your site worked and made it easy to sort my insurance out 🤪

July 10, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words! We're delighted to hear that our site made it easy for you to sort your insurance. If you need any further assistance, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Great company with realistic pricing…

Great company with realistic pricing for my motorbike insurance. Happily recommend to anyone.

July 17, 2025
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words and recommendation! We're delighted to hear that you're happy with your motorbike insurance and our pricing.

If you ever need any assistance or have questions in the future, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Excellent service

Quick and easy and a great price 😁

July 10, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words! We're delighted to hear that you found the process quick and easy, and that you were happy with the price.

If you ever need any assistance in the future, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for your positive feedback! We're glad to hear you found our service good value and straightforward to renew.

If you need any further assistance or have any questions, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Had a great experience with the team.

Had a great experience with the team.

July 9, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for your kind words! We're delighted to hear you had a great experience with our team. If you need any further assistance with your policy or anything else, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Easy to use with good prices will…

Easy to use with good prices will definitely use again once other bike is ready

July 1, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your kind words and positive feedback! We're delighted to hear that you found our service easy to use and our prices good. We look forward to assisting you again when your other bike is ready.

If you have any questions or need further assistance, don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 4 out of 5 stars

Much cheaper than the rest

Much cheaper than the rest. Friendly staff on phone. Not 5 stars because I couldn't buy the insurance on the Internet, didn't recognize my classic bike registration.

June 30, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback and for choosing us for your insurance needs. We're delighted to hear you found our prices competitive and our staff friendly over the phone.

We apologise for the inconvenience you experienced when trying to purchase insurance online and for the issue with recognising your classic bike registration. We're always working to improve our system and your feedback helps us identify areas for enhancement.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Easy straightforward

Easy once I managed to speak to somebody.
Not the cheapest but still a good price.

June 24, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback! I’m glad to hear that once you got in touch with us, the process was easy. We always aim to provide good value alongside great service.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Excellent service from…

Excellent service from Express…..helpful staff and quote was considerably cheaper than the previous insurers that I had tried.

July 7, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you very much for your kind words and for taking the time to share your positive experience with us. We're delighted to hear that our staff were helpful and that we could offer you a competitive quote. Your satisfaction is very important to us.

If you need any further assistance or have any questions, please don't hesitate to get in touch.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Quick easy and a good price.

Quick easy and a good price.

July 5, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your kind words! We're glad to hear you found our service quick, easy, and at a good price. If you ever need assistance in the future, we're here to help.

Kind regards,

Michelle @ Express Insurance Services

Rated 3 out of 5 stars

Be careful !

Pricing has normally been competitive however there are punitive charges when making any changes (have recently changed bikes). New policy was finally agreed and put in place however the vehicle description was incorrect. When I advised Express they agreed a "gesture of goodwill" would mean that they would correct their error and I would not be charged for the amendments! - staggering arrogance! Unlikely that I will use Express again when renewal comes around.

June 30, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your feedback with us. I sincerely apologise for the inconvenience and frustration caused by the errors in your new policy. I understand how disappointing this must have been.

Upon checking looking into your policy i can confirm that there was no administration fee applied.

As a broker we apply administration fees to cover costs incurred as a result of arranging and administering policies. The cost includes staff resource, updating insurers, and the issuing of documentation if required. We do inform our customers what our fees are when you buy or renew the policy and also regularly review our fees. We feel they are in line with the wider insurance market.

Should you have any further questions or queries, please do not hesitate to contact us.

Kind regards,

Darren @ Express Insurance Services

Rated 5 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback! We're delighted to hear that you found the setup easy and that you were happy with the price.

If you have any other questions or need further assistance, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy

July 6, 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback! We're delighted to hear that you found the process very quick and easy. If you have any further questions or need assistance, please don't hesitate to reach out.

Kind regards,

Michelle @ Express Insurance Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look