Express Medicals Plc Reviews 

2,886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 827 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlighted the exceptional customer service, noting that staff members were professional, explained procedures clearly, and ensured a comfortable experience. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, making appointments stress-free and comfortable.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting it as professional, efficient,... See more

User experience

Customers had positive experiences with user experience, consistently reporting a smooth, comfortable, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism and helpfulness... See more

Location

Reviewers highlight positive aspects of location, with many finding the places easily accessible and ideal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,886)

719 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alex as your MK site was simply amazing…

Alex as your MK site was simply amazing
An asset to your company nothing but professional and welcoming at the same time
This was the first time I have done anything like this and instantly calmed any nerves I had

Thank you I loved laughing through my assessment

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

I've done a number of D&A tests over…

I've done a number of D&A tests over the years but this was the first time I've left one grinning.

Arrived at Milton Keynes and was dealt with by Alex who was good natured and good humoured throughout. Went through the paperwork procedure and then time to carry out the test.

I COULDN'T GO!

I can't begin to imagine how many litres of water I drank to make it happen and Alex did a grand job of checking on me.

Finally got it done and as mentioned it was all done with humour which made this the best of all the appointments I've had over the years.

And Alex is that little bit more special because she shares the same birthday as myself.

Look after her, she's a gem

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Express medicals

Found the place easily. Reception took me to where I needed to be, I was then met by a very polite nurse Amber, who proceeded to do the medical in a very professional manner. I cannot say anything negative of the experience.
Thank you.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

From entering the building I was…

From entering the building I was treated very well by the staff and was kept well informed of when my appointment would be commencing. The lady who carried out my medical was very professional and helped me to stay at ease throughout the appointment.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Have recently done a safe critical…

Have recently done a safe critical medical through Express Medical and it was outstanding
Nicola the person that have done all the testing was absolutely brilliant and kind, extremely wise and professional, would highly recommend it and use their services again in the future
Thank you

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Having Adele.M be so professional and…

Having Adele.M be so professional and easy going and flexible made the overall experience comfortable and successful. She was very kind with no obligation to do so, you can really sense that she cares for people. God bless

July 10, 2026
Unprompted review
Rated 4 out of 5 stars

Hello it was Jenny

Hello it was Jenny, she has been there for my last few visits she makes me relax especially in a room with no windows apart from the physical side of the medical which she multitasks very professionally she is engaging in conversation and does my mental health the world of good she is a credit to herself, family,New Zealand and Medical Express the highest praise I could give is I'm looking forward to next year God willing thank's and well done Gordon McKenzie

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the Occupational Health Technician at Express Medical. Elisa was professional, friendly, and made me feel comfortable throughout the appointment. She explained everything clearly, worked efficiently, and was very knowledgeable in her role. Her caring attitude and attention to detail made the whole process smooth and stress-free. It is clear that she takes pride in her work and genuinely cares about the people she sees. I would highly recommend Express Medical based on the excellent service I received. Shes the best ive seen. Thank you Elisa.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had my medical assessment with Amber H

I had my medical assessment with Amber H at Express Medical Work Health Services in Derby and I had a really positive experience. Amber was friendly, professional, and made me feel comfortable throughout the appointment. She explained everything clearly, was thorough, and took the time to answer any questions I had. The whole process was efficient and well organised. I really appreciated her kind and reassuring approach. Thank you, Amber, for providing such excellent service!

July 6, 2026
Unprompted review

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