Express Medicals Plc Reviews 

2,893
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 790 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely welcoming, polite, and professional, making everyone feel completely comfortable and relaxed during their visits. Many customers also appreciate the thorough explanations provided by the examiners, which effectively answer all questions and put any potential nerves completely at ease. Additionally, visitors note that the scheduling is flexible, locations are easy to reach, and the testing procedures run smoothly from start to finish. Many reviewers consistently express a strong desire to return for future appointments, praising the exceptional level of care and customer service received throughout.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally welcoming... See more

Service

Users describe positive interactions with service, highlighting fast, efficient, and thoroughly professional... See more

User experience

Consumers find user experience to be exceptionally positive, reporting comfort and informative guidance... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being... See more

Location

Clients share positive opinions on location, noting that the venues provide good directions and are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,893)

725 reviews in the last 12 months

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Rated 4 out of 5 stars

Hello it was Jenny

Hello it was Jenny, she has been there for my last few visits she makes me relax especially in a room with no windows apart from the physical side of the medical which she multitasks very professionally she is engaging in conversation and does my mental health the world of good she is a credit to herself, family,New Zealand and Medical Express the highest praise I could give is I'm looking forward to next year God willing thank's and well done Gordon McKenzie

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the Occupational Health Technician at Express Medical. Elisa was professional, friendly, and made me feel comfortable throughout the appointment. She explained everything clearly, worked efficiently, and was very knowledgeable in her role. Her caring attitude and attention to detail made the whole process smooth and stress-free. It is clear that she takes pride in her work and genuinely cares about the people she sees. I would highly recommend Express Medical based on the excellent service I received. Shes the best ive seen. Thank you Elisa.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had my medical assessment with Amber H

I had my medical assessment with Amber H at Express Medical Work Health Services in Derby and I had a really positive experience. Amber was friendly, professional, and made me feel comfortable throughout the appointment. She explained everything clearly, was thorough, and took the time to answer any questions I had. The whole process was efficient and well organised. I really appreciated her kind and reassuring approach. Thank you, Amber, for providing such excellent service!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team and service

All very professional, friendly, and efficient. Great communication. Excellent customer service. TARA, the Nurse / Technician who supported and assessed me is an amazing and skilled professional!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Derby Clinic

Amber H, put me at ease straight away for the appointment, she was also great at explaining all the differing parts of the procedure and what they prove aswell as what they mean for your health. Great service.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was the A/C not working, less an issue for me but really feel for lee and his colleagues working in there!

June 26, 2026
Unprompted review
Rated 4 out of 5 stars

I had my medical with Sue very friendly…

I had my medical with Sue in cardiff very friendly couldn't fault her explained everything during the medical and was happy answering questions I had for her 👍

June 26, 2026
Unprompted review
Express Medicals Plc logo

Reply from Express Medicals Plc

Hi Paul, thank you so much for the positive feedback. Is there anything that we could have done to make this service five star?

Rated 5 out of 5 stars

Excellent service and fast issue resolution

I recently had my medical assessment and had a fantastic experience from start to finish. A special thank you to Emma, who was incredibly responsive and helpful. I needed a copy of my certificate urgently for work purposes, and Emma resolved the issue immediately, ensuring I got exactly what I needed without any delays. Fast, professional, and efficient service, highly recommended!

June 4, 2026
Unprompted review

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