Express Oil Change & Tire Engineers Reviews 40,085

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,790 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the efficiency and ease of the service provided, noting quick turnaround times and a smooth overall experience. Reviewers also commend the convenient locations and the competitive pricing, which some found to be even better than other places. However, some customers also noted issues with the service, including instances of improper repairs leading to further problems or a lack of transparency. A few other people also felt that the customer service had declined, citing long wait times without communication or rude staff interactions.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Location

Users describe positive interactions with various locations. Many customers praise specific branches, such as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found pricing competitive, fair, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a blowout on our trip, Carlos and Yovany got us right in and on our way in 45 minutes. They were very professional and accommodating. Thank you guys, you turned unpleasant situation into a pleas... See more

Company replied

Rated 5 out of 5 stars

I recently went to Express Oil Change in Kingsland, GA for an oil change on my 2004 BMW 325i. I usually take my car to a mechanic, but decided to try them this time—and I’m glad I did. Tristan took... See more

Company replied

Rated 5 out of 5 stars

Dallas at the Niceville, FL location is always kind and very helpful. His customer service is top notch and always goes above and beyond to help the customer. It’s nice to have someone like this helpi... See more

Company replied

Rated 5 out of 5 stars

My daughter’s car was leaking oil after having her oil changed at another place. I brought it here and the mechanics were so nice and helpful and got us all fixed up! They even gave my dog a treat whi... See more

Company replied


Company details

  1. Oil Change Service
  2. Auto Air Conditioning Service
  3. Auto Repair Shop
  4. Brake Shop
  5. Car Inspection Station
  6. Tire Shop

Written by the company

Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in your city today!

A True One-Stop Auto Shop

Written by the company

🤝Integrity, ⭐️Quality, 😊Friendliness
At each of our 300+ locations nationwide (and growing!), and since our first store opened in 1979 in Birmingham, AL, one thing has never changed – our promise and commitment to our customer – to provide the highest quality products and services, quickly and conveniently, in a superior environment by a friendly, professional staff.
Signature 10 Minute Oil Change
During our signature 10 minute oil change, our certified technicians will also perform a complimentary 20-point vehicle inspection to ensure your safety once you're back the road - and you get to stay in your vehicle!
ASE-Certified Mechanics
At all of our locations, high-quality car care is a top priority. That’s why we employ ASE-certified technicians, trained to provide total car care using premium parts and state-of-the-art equipment!
Comprehensive Tire Protection Plan
Our Tire Protection Plan covers your tires against road hazard damage, and includes: Free Road Hazard Replacement, Flat Tire Changing Assistance, and Free Flat Repairs.
Special Financing
Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Express Card!
Tuesday is Ladies Day
Ladies receive $5 off any oil change, and 10% off any mechanical service (excluding tires), every Tuesday at all of our locations!

60-Day Tire Guarantee

Not 100% satisfied? We'll replace them!

Not 100% satisfied? We'll replace them!
MICHELIN® passenger or light truck tires are backed by the MICHELIN® Promise Plan™. If you’re not 100% satisfied, bring the tires and original receipt back to the place of purchase within 60 days for a new set of tires!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Eric helped me put new lights on my…

Eric helped me put new lights on my vehicle. He was very nice and put the new lights in very quickly and gave me a cold water. Awesome store and I will be sure to visit for my auto needs in the future.

April 27, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Professional, thorough, and friendly every time!

Ryan, Aaron and Raul do a fantastic job every time I bring one of my vehicles in for services.... and Express Oil has been taking care of my vehicles since 2015. Professional, thorough, and friendly every time!

April 24, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Isaiah gave me great service

Isaiah gave me great service, very professional and explained and showed me what was recommended and why. Great costumer service and excellent mechanic.

April 27, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

A.J and Ron gave great customer…

A.J and Ron gave great customer service. A.J. replaced my left turn signal bulb and checked my oil and topped it off all within a matter of minutes! Highly recommend 5stars!!

April 25, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 1 out of 5 stars

Took my vehicle in for an oil leak

Took my vehicle in for an oil leak. $600+ later, the car still has the same leak they said was fixed. Took it back. They want over $1700 to fix what should have been fixed the first time. Not recommending them. Lost my business. Extremely upset with the lack of integrity.

April 1, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We are sorry to hear you were dissatisfied with the speed and efficiency of our service. We never like to leave a customer unsatisfied. Please take a moment to leave us your contact information, along with the details of your concerns you provided here, at www.expressoil.com/contact/. We want to reach out to you and address these concerns as soon as possible. Thank you for bringing this to our attention!

Rated 1 out of 5 stars

I went there to get my oil change

I went there to get my oil change. Because it’s fast. But I hate I went there. They didn’t tighten my oil filter down properly so all the oil came out and it made my oil light come. So I had to replace the oil.They put My oil drain bolt on so tight on my truck that I had to go AutoZone and buy tools just to get it off. And buy a new bolt for my oil pan. I wasted money and time. Stop hiring people that don’t know how to do a simple oil change. The people like me that knows how to work on vehicles. Y’all will not hire us. If you don’t care about your transportation go to them but if you care go to the dealer ship or do it yourself. I can’t believe the person they had under my truck stripped my oil pan bolt and didn’t tighten my oil filter down properly. If y’all didn’t know you supposed to snug it. I had to use a breaker bar just to get it off. Smh but it’s best for me to write a review instead of going to y’all establishment complaining about it because y’all don’t care and y’all won’t believe me anyway. Tell y’all employees to snug the oil pan bolt and snug the oil filter.

December 25, 2025
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We never like to see a customer leave unhappy, and we are so sorry for your experience! Our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please visit www.expressoil.com/contact/ and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!

Rated 5 out of 5 stars

Great experience

Robert at the Wildwood location was so helpful and kind. He had my car working better than ever

April 25, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 1 out of 5 stars

They Make Mistakes and They Tried To Charge Me For it

Had my tires replaced for over $900 and the tire pressure light was on immediately when I got in the car. Drove the car back and asked them to put air in the tires and they did. For some reason the back left tire was only 23 PSI as they put air back in the brand new tire (red flag). Then I drove home and just hours later the back tire was completely flat. Then I had to get the car back to the shop (for the third time) and have them fix the issue they caused. They had to replace the valve stem because they messed it up and it was leaking.

Then I got the car back and within the first day the TPMS light came on and never shut off, so I had to take a fourth trip to the shop. They refused to fix the sensor and said the sensor battery must have just died (coincidentally) right after.

They were going to charge me $150 for yet another one of their mistakes. I've paid this shop thousands of dollars over the years and this is how they treat their repeat customers.

Stay away from this shop. Sloppy work and poor customer service.

April 25, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We are so sorry that you’re disappointed with the service you received. We’ll promptly address these concerns with our team and work to prevent dissatisfaction like this in the future. We value your feedback and hope you’ll consider doing business with us again!

Rated 5 out of 5 stars

Tim at the Gallatin TN location was…

Tim at the Gallatin TN location was very welcoming and throughly detailed in my 10 minute oil change!

April 25, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Winchester - Great experience!

Devin and Andrew were pros! Got me right in and were comprehensive and friendly. I recommend Express Oil Winchester!

April 25, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

These guys are the best!

First-time customer today and these guys are amazing! I had brake fluid warning signs in my car and they got me to a mechanic immediately. The mechanic came over to my car, checked my brake fluid level (almost empty) and poured new brake fluid in. I asked how much I owed him and he said nothing. He wouldn't let me pay him! I will be bringing my car here for future oil changes and tires. Thank you!

April 24, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 4 out of 5 stars

Knowledgeable not pushy quick service…

Knowledgeable not pushy quick service Oliver was my technician

April 24, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Taylor was as professional as it gets…

Taylor was as professional as it gets from when I got there to when I left, he made the whole process very clear and easy while maintaining the hostility and respect overall great experience. Will be returning!

April 23, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Chris was an amazing help he deserves a…

Chris was an amazing help he deserves a raise I was so comfortable and even want to recommend others to come and get serviced. Love this place!!!!!

April 23, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 2 out of 5 stars

i went to express with a truck that was…

i went to express with a truck that was overheating i was quoted a price of 1300 for replacing the radiator and hoses that were said to be leaking on the belt.
they were not.
i took it elsewhere and was quoted 250 and
three belt replacements total of 350.
wont be back

April 1, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We never like to see a customer leave unhappy, and we are so sorry for your experience! Our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please visit www.expressoil.com/contact/ and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!

Rated 1 out of 5 stars

No acknowledgement, just left waiting...

Waited longer then 10 minutes for someone to acknowledge me, then I finally left. Two cars in the garage 2 empty bays and not one person walks out and says a word. Customer service has gone down hill since they opened.

April 23, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Hi, we’re very sorry for the less than satisfactory service you received! We’ll be addressing this issue with our team members promptly, and hopefully, you'll allow us to make up for this experience in the future.

Rated 5 out of 5 stars

Chase did a great job on my car.

Chase did a great job on my car.

April 23, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Kelvin at the Nee Market Location on Winchester

Kelvin at the Huntsville, AL Friendship Commons location was fantastic! The oil change was quick and clean, and they noticed I had a headlight out. They replaced it with a spare I already had. Thank you!

April 23, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Owen did an excellent job

Owen did an excellent job. Good communication and thorough
I’d highly recommend express oil change and Own should you need an oil change

April 2, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

James at the Trussville location is a…

James at the Trussville location is a great guy and very helpful! Will definitely bring my business back solely due to him!

April 22, 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

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