expressone.si Reviews 

One seller sent us a parcel via DPD or Express ONE. In our country, DPD, Express ONE, and direct4me cooperate. This is what happens:

-Their courier calls you in the middle of the day to ask if you are at home. If not, that’s your problem; your parcel goes to a Direct4me box. If you are at home but do not come to the front door, that’s your problem again, and the parcel goes to a Direct4me box as well.
-You receive an SMS with instructions on how to pick up your parcel at a direct for4mebox. You go there the next day, try your luck for about 30 minutes, and then something happens via Bluetooth. You get a message: “Your parcel is successfully delivered, thank you.”
-Sure enough, you don’t receive your parcel. You start calling the helpline. The help you get is like this: “We are A; our partner B is handling this.” You call B and get a message like this: “We are B; our partner C is handling this.” And so on.

The bottom line is: if you dare to say “goodbye” to your parcel, use this trio of services. This is not a one time experience...

Realy bad, i don't want to do anything with them anymore

Worst delivery company ever, they dont answer on calls, they leave packages wherever they want.

Every package from last few shipments were deliverd to package box, without any eplanatons, calls. Even I made claims there is no answer on them. It is time to claim to AKOS.

Skladišče imajo 1 km vstran a ne morejo dostaviti do vrat? Sramota, kliče ob 08.10, 08.11 in 08.12...ob 08.13 pa že preda na Petrol. Ko ga pa kličeš nazaj je pa telefon zaseden! Sramoten in lenuharski odnos, ta si 1/2 plače ne zasluži. Dostav dne 01.09.2026 v Štore, starejši dostavljač, ki se ni želel predstaviti.

Shamefull service, they are not delivering to the front Doors. Driver on 01.09.2026 for Štore at 08.10 needs to be either sacked, or his sallary must be cut for 1/2. Ignorant delivery driver. Why can't we get someone elses delivery, this company is a real joke.

garbage, literally always leaves packets elsewhere (packet boxes, gas stations...). Worst delivery service in the world. Should be closed and investigated for fraud.

I ordered a parcel. On a Friday when it was supposed to arrive, I was at home, actually in my garden in front of the house, gardening. At 10 a.m. I get an email that the parcel couldn't be delivered to my address because I was not at home so it was left in a self-service parcel terminal. I called Express one, a lady apologized to me and told me the parcel would be delivered to me on Monday. An hour after we spoke I got another email about my parcel waiting for me in the self-service terminal. I got two more emails like this the same day, two on Saturday and then on Sunday morning urging me to get the parcel or it will be sent back. Furious, I drove to the parcel terminal and realised I needed Bluetooth to get the parcel. I drove back home to get my phone and then back to the terminal to get the parcel.

Totally useless by any standards.
No concept of customer service.
Delivery driver does what suits him.
Only gave 1 star because there was no 0 option.
Guaranteed to cause completely unnecessary anxiety at every point.

3 times they were delivering me a package, 3 times a bad experience. The first time, it was delivered to the street with the same name in next town. Second, the driver didn't find the right route to the house (i can forgive that, though other companies don't struggle). The third, package was delivered in the parcel locker in the evening, despite me waiting the whole day for it-not knowing when it will arrive, since the time says 8.00-18.00.

even 1 star is too much. This has happened many times. I order smth and i get the link, so i can track. I click deliver to home, then magically after a few hours the delivery gets changed to Petrol or something. I called their terrible customer support and they said that i changed it and they see in the system that i have changed the delivery to petrol (i was sleeping lol) Terrible!

I was awake from 08:00 to get my package, then after 4 hours I get that the package is waiting for me in TRAFFIC?!!!! No call, no message, nothing.
Not even to call to ask if you are home, you lazy lazy people take it straight to the traffic.
Change the delivery if you are going to do it like that.
Many people complain about you not calling anyone!!
Shame on you!!!
Disappointed to the end!!

Garbage customer service, absolute trash of a site interface, they contact you the last possible moment. I could go on and on. Worst delivery service I've ever experienced.

Worst delivery service ever. I paid to home delivery but they didn't eaven try to deliver it to my place. They sent it directly to parcel locker. That happened two times in a row.

The worst delivery service I have ever dealt with. I always order my packages to my home address, yet not once has a package actually been delivered to my door. Instead, they randomly redirect it to a parcel locker or another pickup point without properly informing me.

Half the time I do not even receive a notification about where my package ended up, so I have to search through the app and guess where it might be. The last time, I redirected my package to a Petrol pickup point because home delivery “failed” again — the package was not there and was instead placed in a parcel locker, with absolutely no notification.

Now this was the final straw. For two days in a row I received messages saying my package would arrive, yet nothing showed up. When I called customer support, nobody could properly explain what was happening.

Completely unreliable, disorganized, and frustrating. I would not recommend this delivery service to anyone.

One recent example among many: the courier placed the package in a parcel locker without any notification, even though we had agreed it would be left in the mailbox. After I complained that I never received it, they said the notification had been sent via Viber. Whether the customer actually uses Viber apparently does not matter.

Very poor experience with Express One delivery service. I had to wait an unreasonably long time for my package, which was already frustrating on its own. When the package finally arrived, the courier simply threw it in front of my door.

On top of that, the courier was disrespectful and unprofessional in communication, which is completely unacceptable for a paid service. Even worse, with my next package I no longer even have the option for home delivery, although it was previously available.

This level of service is extremely disappointing, and I hope the company improves both its logistics and customer service as soon as possible.

Terrible service and terrible costumer support

They dont deliver to your address, they dont call you, they just drop the parcel to one of their pickup locations.

A disaster of a delivery service! Definitely the worst delivery service I've had problems with for half a year and I filed a report with the market inspectorate because they can't do their job. They dump all the packages either in a parcel machine, or a newsagent, or even at Petrol, so that you pay extra for the services. They don't deliver any packages to the address for which you paid for the postage.
Some time ago I already had things in my cart in a Slovenian online store, when I saw that they had Express One delivery, I didn't order anything.
If possible, don't use their services because you will be disappointed.