EyeOns™ Reviews 269

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

For the frames I purchased (Hugo Boss 1125/U), Eyeons provided the best price, timely emails informing me of the status of my order and prompt, secure shipping via UPS. As per their guarantee, these... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience! We compared a LOT of online vendors before placing an order for Ralph Lauren frames. The customer service rep we spoke with was honest - everything we were told was true. The fra... See more

Company replied

Rated 5 out of 5 stars

I knew the exact frames I wanted and EyeOns had them! Ordering was clear as to color options and sizes. I received email confirmation and tracking information. The item was well packed, in an appropri... See more

Company replied

Rated 1 out of 5 stars

I should have watched reviews first before buying. Placed order (supposedly in stock) in Nov 30, 2 weeks later, still hasn't shipped. When I chat with Customer Service I get the impression they... See more

Company replied

Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

We carry the latest models of eyewear from all the top designers worldwide. We partner with the most eminent brands far-famed for their extraordinary designs of fashionable and exclusive prescription glasses and well all the newest sunglasses. Our lines include Ray-Ban, Gucci, Tom Ford, Prada, Dior, Carrera, Hugo Boss, Balenciaga, Oakley, D&G, Tiffany & Co, Versace, Burberry, Fendi, Valentino, etc..


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Designer High Quality Frames

First time ordering from this company. They delivered excellent communication & service!!

Will absolutely use again.

May 22, 2024
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Reply from EyeOns™

Dear Stephanie,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you were satisfied with our communication and service. It’s our top priority to ensure that every customer receives the best possible experience, and we’re glad we could meet your expectations.

We look forward to serving you again in the future!

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Rated 5 out of 5 stars

Tried them on at expensive store

Tried them on at expensive store, got the model number, came home and ordered them and saved $40. Easy to order, received on time in perfect condition. This is my second pair from EyeOns. I would recommend EyeOns.

June 3, 2024
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Reply from EyeOns™

Dear Kathleen,

Thank you for your positive review and for your recommendation. We're thrilled that you're happy with your purchases and our service. Your feedback is greatly appreciated and will help us improve. We look forward to serving you again.

Rated 5 out of 5 stars
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Reply from EyeOns™

Dear Bob,

We are happy to hear that you had a positive experience with us! Your kind words about our pricing, selection, and service are greatly appreciated.

We strive to provide our customers with the best possible experience, and your feedback helps us to continue doing so.
Thank you once again for taking the time to share your review.

Rated 5 out of 5 stars

It was so easy

It was so easy, The order went so smooth and my glasses came fast. They were packed nicely.

May 8, 2024
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Reply from EyeOns™

Dear Julie,

We're thrilled to hear about your positive experience with us! It's great to know that the ordering process was smooth, and you received your glasses promptly and in perfect condition. We strive to provide excellent service and quality products to our customers. Thank you for choosing us :)

Rated 5 out of 5 stars

Easy to order and quick shipping

Easy to order and quick shipping. I received exactly what I ordered

April 12, 2024
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Reply from EyeOns™

Dear Emilie,
Thank you for sharing your experience! We’re thrilled to hear that the ordering process was easy and that the shipping was quick. If you ever need anything else, feel free to reach out. Have a wonderful day! 😊🌟

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Rated 1 out of 5 stars

I've requested 4 times to return my eye…

I've requested 4 times to return my eye glasses, not because of quality, but they just don't look good on me. I have not received a response. I've left phone messages (it goes right to voicemail) and emails and have not received a response. I filled out the form to return the product, no response to get a shipping label. It says you need to return within 30 days of the order but they don't ship it for a few weeks and I received it until approx. 3 weeks after the order date. I have received no return email or phone call. I'm still within the 30 day window. All you can do is communicate with a bot that says someone will call you and they don't. DO NOT ORDER FROM EYEONS!! Buyer be ware. I'm going to contact my credit card company if I don't not hear from them within a day!!!

April 9, 2024
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Reply from EyeOns™

Dear Kelly,

Thank you for providing your feedback. We sincerely apologize for any inconvenience caused. Rest assured, the email containing return instructions was sent to you on the same day as your RMA request. Additionally, we have resent the email to ensure its delivery and have responded to your original inquiry with the same instructions. Despite attempting to contact you via phone, unfortunately, we were unable to connect. Please proceed with the return process at your earliest convenience. If you require further assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

Price was insanely better than other…

Price was insanely better than other stores (at least for the model I was looking for) Almost felt too good, and shipping times were pretty good, mine was a "Special order" so it took a few weeks more to arrive but in the end all good, truly authentic pieces.

April 2, 2024
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Reply from EyeOns™

Dear Rodrigo,
Thank you for sharing your feedback! It’s wonderful to know that the shipping times were satisfactory, even for your special order. We appreciate your support and hope you enjoy your purchase!

Rated 5 out of 5 stars

Price was right!

March 29, 2024
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Reply from EyeOns™

Thank you so much for taking the time to leave a review! We truly appreciate your feedback. It warms our hearts to know that the price was to your liking.

Rated 5 out of 5 stars

Real!

Was a skeptic because of the amount of a discount but they are real. Ship in a moderate amount of time and use UPS.

April 1, 2024
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Reply from EyeOns™

Dear Will,
Thanks for sharing your experience! We're thrilled you found our discounts genuine. We'll keep shipping promptly for you. Looking forward to your next order!

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Rated 5 out of 5 stars

Great experience and worry free!

Great experience and wonderful pricing. The best part is Eyeons is worry and stress free because they are an authorized dealer and the glasses are 100% Authentic.

March 28, 2024
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Reply from EyeOns™

Thank you for sharing your positive experience with Eyeons! It's fantastic to hear that you found our service exceptional. Appreciate it!

Rated 5 out of 5 stars
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Reply from EyeOns™

Dear Igor,

Thank you for sharing your satisfaction with our work. It's wonderful to hear that our efforts have met your expectations. We take great pride in delivering quality service and your feedback is invaluable to us.

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Rated 5 out of 5 stars

Very good experience

Very good experience. My 2nd purchase. Appreciate your great customer service as well !

March 8, 2024
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Reply from EyeOns™

We are thrilled to hear that you've had a very good experience with us again on your second purchase. Your appreciation for our customer service means a lot to us.
Thank you for continuing to choose us. We look forward to serving you in the future.

Rated 5 out of 5 stars

Great experience

Great experience. I bought a pair of sunglasses and was so happy with the service I bought a 2nd pair. I have plans for 2 more pairs. Shipping is fast and the service is great.

March 13, 2024
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Reply from EyeOns™

Dear Margaret,
We're absolutely delighted to hear about your great experience with us!
Your plans to add more pairs to your collection excite us, and we can't wait to provide you with more fast shipping and great service.
Thank you for your trust and for being a valued member of our community.

Rated 5 out of 5 stars

Price was good

Price was good! Delivery very timely.

March 13, 2024
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Reply from EyeOns™

Dear Lester,
We're so pleased to hear that you found our prices to your satisfaction and our delivery services timely. It's always our goal to provide great value and prompt service.
Thank you for your feedback, and we look forward to serving you again soon.

Rated 4 out of 5 stars

Great Product

Satisfied with the classes I received

March 6, 2024
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Reply from EyeOns™

We are thrilled to hear that you are satisfied with the glasses . Our team is committed to providing high-quality products and support, and it's wonderful to know that we have met your expectations.

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Rated 5 out of 5 stars

Everything was good

Everything was good, I noted a small delay with the package, but I reached the support specialist and the issue was solved without any further problem.

Irene (apologize if I write down incorrectly her name) was amazing since the first question that I made, and she was following all the shipping and delivering process.

March 5, 2024
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Reply from EyeOns™

Dear Avila, Thank you for your honest and constructive feedback. We are happy to hear that everything was good with your order and that you had a positive experience with our support specialist Irene.
We always aim to deliver our products on time and in perfect condition.
We hope you enjoy your purchase and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Good Experience

Responsive and accurate customer support. Item was shipped directly from the manufacturer.

February 23, 2024
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Reply from EyeOns™

Thank you for your kind words and positive feedback. We are glad to hear that you are satisfied with our customer support and the quality of the item you ordered. We always strive to provide responsive and accurate service to our valued customers. We hope you enjoy your purchase and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Liked the ability to track the package.

Package so well hidden , I almost didn’t see it! Packaging well done. I liked being able to track the movement of the item.

March 1, 2024
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Reply from EyeOns™

Thank you for your feedback. We are happy to hear that you liked our packaging and tracking service. We always try to ensure that our items are delivered safely and securely to our customers.

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