EyeOns™ Reviews 269

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

For the frames I purchased (Hugo Boss 1125/U), Eyeons provided the best price, timely emails informing me of the status of my order and prompt, secure shipping via UPS. As per their guarantee, these... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience! We compared a LOT of online vendors before placing an order for Ralph Lauren frames. The customer service rep we spoke with was honest - everything we were told was true. The fra... See more

Company replied

Rated 5 out of 5 stars

I knew the exact frames I wanted and EyeOns had them! Ordering was clear as to color options and sizes. I received email confirmation and tracking information. The item was well packed, in an appropri... See more

Company replied

Rated 1 out of 5 stars

I should have watched reviews first before buying. Placed order (supposedly in stock) in Nov 30, 2 weeks later, still hasn't shipped. When I chat with Customer Service I get the impression they... See more

Company replied

Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

We carry the latest models of eyewear from all the top designers worldwide. We partner with the most eminent brands far-famed for their extraordinary designs of fashionable and exclusive prescription glasses and well all the newest sunglasses. Our lines include Ray-Ban, Gucci, Tom Ford, Prada, Dior, Carrera, Hugo Boss, Balenciaga, Oakley, D&G, Tiffany & Co, Versace, Burberry, Fendi, Valentino, etc..


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love my D&G Sunglasses!

D&G Women’s Sunglasses absolutely perfect! 100% authentic with case and box. Super fast shipping! So happy I ordered them. Great Company!

February 16, 2024
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Reply from EyeOns™

Dear Debbie, Thank you for your glowing review! We're thrilled to hear that you're satisfied with your purchase and the speed of our shipping.

Rated 5 out of 5 stars

Loved everything!!

The tracking information was accurate, delivery was even faster than our last order and the glasses are gorgeous. I’ll definitely be ordering again soon!

February 14, 2024
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Reply from EyeOns™

Dear Ronane,
We appreciate your loyalty and support. We look forward to serving you again soon with more quality eyewear.

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Rated 4 out of 5 stars

Pucci

Ordered Pucci sunglasses, no communication issues, received item pretty quickly. Pet peeve was no case but had dust bag and was packed securely. They are stunning.

February 14, 2024
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Reply from EyeOns™

Dear Latasha, Thank you for your feedback! We're glad to know that glasses arrived safely and that you find them stunning. We appreciate your support!

Rated 3 out of 5 stars

Product was delivered as described

Product was delivered as described. Slow and no response to emails and no tracking.

February 6, 2024
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Reply from EyeOns™

Dear Richmond,

Thank you for your feedback. I do show that the order was shipped out in time and all order statuses were provided to you during the processing.
I apologize for any inconvenience you experienced with our service. We strive to provide timely responses and efficient delivery.

Rated 5 out of 5 stars

I was very appreciative for my order I…

I was very appreciative for my order I love love it so far. 100 per cent.

February 6, 2024
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Reply from EyeOns™

Hello Sirese,

Thank you for your wonderful feedback! We're delighted to hear that you're loving your order. If you need any further assistance, please don't hesitate to reach out.

Rated 5 out of 5 stars

My order arrived in a timely manner and…

My order arrived in a timely manner and it was in good condition. It was exactly what I wanted. I am very pleased with my order

January 25, 2024
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Reply from EyeOns™

Dear Arlene,

Thank you for your positive feedback! We're thrilled to hear your order arrived on time and met your expectations. If you ever have further inquiries or need assistance, feel free to reach out. We appreciate your business!

Best regards,

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Rated 5 out of 5 stars

The had all the required product in it…

The had all the required product in it and nothing was broken.

January 30, 2024
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Reply from EyeOns™

Dear Avery,

Thank you for letting us know! We're delighted to hear your order was complete and arrived intact. If there's anything else you need or if you have further feedback, feel free to reach out. We appreciate your business!

Rated 5 out of 5 stars

packaging was absolutely beautiful and…

packaging was absolutely beautiful and sturdy, glasses arrived perfectly and quickly. Can't wait to put my prescription in them. :)

January 25, 2024
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Reply from EyeOns™

Dear Adriana,

Thank you for your kind words! We're thrilled you love the packaging and that your glasses arrived in perfect condition.

Rated 5 out of 5 stars

great products

great products, prices and customer service!

January 11, 2024
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Reply from EyeOns™

Hello Igor,

Thank you for your feedback.

Rated 1 out of 5 stars

Horrible experience with this company

Horrible experience with this company! DO NOT BUY from them. I placed an order for a pair of Moncler Goggles and emailed customer service right after to have an idea about shipping status.

First they say the order was is on hold bc my shipping address and billing aren’t the same.. ODD! That has never been a problem in the history of online shopping so I had to submit proof of ID and CC which I did.

Then, they said “good, you’ll order will ship out soon” but I get another email the following day saying my order was cancelled due to the item being defective and discontinued by manufacturer.. so I go on their website and they have 5 pairs (same goggles) available for purchase. Hmmm? Something does not add up! It’s clear they are playing with people’s money and time!

January 9, 2024
Unprompted review
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Reply from EyeOns™

Dear Danay,

We sincerely apologize for the inconvenience you've experienced. Our team is investigating the discrepancies in your order and working to address these issues promptly.

To express our regret, we'd like to offer you a 10% discount on your next purchase with us. We value your feedback and hope to have the opportunity to make it right.

If there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding.

Best regards,

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Rated 5 out of 5 stars

Great Product/Great Service

I recieved my flexon frames in just a few days and they were packed with care. This is my second buy from EyeOns. I highly recommend them for quality product and excellent service.

January 5, 2024
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Reply from EyeOns™

Hello Lee.

Thank you for being a valued repeat customer! We're delighted to hear that your Flexon frames arrived quickly and were packed with care. Your recommendation means the world to us. If there's anything else you need or if you have more eyewear needs in the future, we're here for you. Enjoy your Flexon frames!

Rated 5 out of 5 stars

This is the first time in the 50 or so…

This is the first time in the 50 or so years that I have ever ordered glasses without trying them on !! My experience was perfect ~from the representative who answered my questions to help me through the order to getting them in the mail. They are exactly what I wanted.

December 29, 2023
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Reply from EyeOns™

Hello John,

Thank you for choosing EyeOns! We're thrilled to have been a part of your first online glasses ordering experience. Delighted to hear it was perfect, and that you got exactly what you wanted. If you ever have more questions or need assistance in the future, we're here for you. Enjoy your new glasses!

Rated 5 out of 5 stars

Easy to order product

Easy to order product. Frames arrived quickly and packaging was great. Love the frames!!

December 27, 2023
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Reply from EyeOns™

Hello,

Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth ordering experience, and your satisfaction with the frames means a lot to us. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Enjoy your stylish frames!

Rated 5 out of 5 stars

As described

As described. Thank you

December 27, 2023
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Reply from EyeOns™

Hello Jennifer.

We are very happy to know you are satisfied with your purchase.

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Rated 5 out of 5 stars

Great shopping experience!

I knew the exact frames I wanted and EyeOns had them! Ordering was clear as to color options and sizes. I received email confirmation and tracking information. The item was well packed, in an appropriately sized box and wrapped in sturdy bubble wrap. The glasses were in the manufacturer’s case, with certificates of authenticity, foam stabilizers for the stems, and an extra cleaning cloth. Well done, EyeOns!

December 29, 2023
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Reply from EyeOns™

Hello Linda.

Thank you for your glowing review! We're delighted to hear your experience with EyeOns was seamless, from ordering to unboxing. We take pride in delivering not just eyewear but a complete, premium experience. If there's anything more we can assist you with, feel free to reach out.

Rated 1 out of 5 stars

I ordered 2 pairs of frames

I ordered 2 pairs of frames. 2 cases were shipped but one case was missing a pair of frames. I called right after I opened the box and noticed the issue, which was the day the box was delivered. Have been going back and forth with emails and phone calls to get a credit for the missing pair. The issue is still not resolved a month later. Sam, a representative there, assured me he would give me a call back in 2 days and it’s been over a week. Still no refund for the missing item I was charged for.

November 21, 2023
Rated 4 out of 5 stars

You had the product advertised and you…

You had the product advertised and you were able to ship it.
If the product had arrived in the 3 days timeframe, a five star would have been achieved. The product took over a week to arrive.

December 26, 2023
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Reply from EyeOns™

Hello Chris

Thank you for your feedback. We appreciate your understanding regarding the delayed delivery. We're working on improving our shipping process to provide a faster experience in the future.

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