I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions i... See more
Company replied
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See what reviewers are saying
Verai EyeQue isn’t ideal for international customers like me. You don’t get the same services, there’s no option to have the try-on glasses shipped to you, to check if your eye measurements are accura... See more
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for... See more
Company replied
It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really he... See more
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Company details
Written by the company
Home | Vision Test From Home | EyeQue
Contact info
Eureka Dr 39608, 94560, Newark, United States
- support@eyeque.com
- eyeque.com
4.0
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Impressed with the Vision Check!
I'm impressed with how well this device works! I recently had a professional eye exam done, and my results were very close to what I got from the EyeQue Vision Check. There's a bit of a learning curve to get the positioning of the device correct, but once you get the hang of it, the results are quite accurate for single-vision prescriptions.
February 21, 2023
Unprompted review
Reply from EyeQue
Hello Karah,
Thank you for your review! We're pleased that you are happy with your experience. All it takes is a little bit of time, patience, and consistency in testing. Have a great day!
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Works very well!
July 1, 2023
Reply from EyeQue
Hello Steve,
Thank you for leaving us a review! We're delighted to know that the VisionCheck worked well for you. We appreciate your support, and please feel free to reach out again should any questions arise. Cheers!
quick response from customer service
Quick response to my request even during the holiday!
June 22, 2023
Reply from EyeQue
Hello Susan! It was our pleasure to assist you! Please feel free to contact us again should any other questions arise.
very good i recommend
June 15, 2023
Reply from EyeQue
Thank you for your review! We appreciate it. Have a great day!
Reply from EyeQue
Hello Alexander, We appreciate the review! It was a pleasure assisting you, if you need any future assistance, please feel free to reach out again. Have a great weekend!
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EyeQue's customer service is second to none!
Your customer service is second to none! The online chat service tech knew his product well and easily guided me through my difficulty. Even after the problem was solved and I had used my EyeQue for testing, he reached out to me via email to verify that my results were accurate and consistent. Wow! If only every customer service department could be this knowledgeable, helpful and friendly! I don't know how my experience could have been any better.
June 13, 2023
Reply from EyeQue
Hello JMA, We are happy to hear that you are satisfied with the service you received from our support team! Glad we were able to resolve the issue quickly and easily! Please feel free to reach out again if you need any future assistance. Thank you so much for your review!!
Excellent experience.
As usual, an excellent experience all around. The only online company for me!
May 22, 2023
Reply from EyeQue
Hi William- thank you for your review, we appreciate your support! Please feel free to contact us again with any future questions.
Update and second review
New Review: I received my glasses and I am very pleased. The glass frames are sturdy and they fit perfectly. I am amazed that using the EyeQue exam can be so spot on. I made sure I did enough exams to make sure I was getting a true reading. I probably over did it with about 20 exams. Of course, my choice to do so. In conclusion, very easy exam, very nice feature of trying on glasses and I love the glasses I picked out. And I can see, a very big plus.
Older Review:The person who helped me was very nice and friendly. I was told my glasses would take 7 days to reach my front door. Today is 7 days and I asked with online chat where my order was and I find out my glasses are still in the lab. So, to me, one end doesn't know what the other end is doing.
June 4, 2023
Reply from EyeQue
Hello Diane,
Thank you for taking the time to write us an updated review. We are glad that you took the time to take multiple tests to ensure a more reliable measurement, and that the end result was a pair of glasses that work wonderfully for you! Please do reach out if there is anything else we can assist you with. Thank you again for your support!
Reply from EyeQue
Hello Stephen! Thank you for taking the time to rate us! We're delighted to hear that you are happy with the results.
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I was pleasantly surprised by Eyeque's…
I was pleasantly surprised by Eyeque's products. I've never tried a vision device before and didn't know what to expect. Well, it was quite easy and provided my results quickly. So thanks a bunch Eyeque, I'm impressed !
May 1, 2023
Unprompted review
Reply from EyeQue
Hello Chris! Thank you so much for your review! Thank you for sharing your positive experience with EyeQue. Hope that you continue to utilize our devices and receive additional pairs of glasses in the future.
Patient and thorough
Patient and thorough. Worked with me until all issues were resolved, not just my initial issues. Product is like nothing else on market and took some adjustment for my phone.
May 10, 2023
Reply from EyeQue
Hello Jon-Paul,
Thank you for your review! It is important to us that your measurements are as accurate as we can get them. We're here to help - feel free to reach out again if any other questions arise.
Reply from EyeQue
Hello there. We're sorry to learn that you were not pleased with our product. We're always happy to work with our customers if they are not satisfied with their purchase - whether its reviewing their results, helping them to refine their measurements, or assisting with a return. Unfortunately, we were not contacted until a month outside of our 30-day return policy. Considering that the device is not defective, our support team would still be happy to provide additional assistance to help refine the results. Please contact our support team at support@eyeque.com.
two years and have never got it to work..
I've had this for two years and have never got it to work. It could be a low grade Cell Phone, but then again I am never going to buy an I-Phone....
May 28, 2023
Reply from EyeQue
Hi there, Ed! We're sorry to hear you have not been able to use your device yet. I understand its been 2 years, but we did not receive any emails from you expressing any issues with the app or device. One of our support representatives will be reaching out to you separately to provide additional assistance.
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Excellent!…
It took me a while and a lot of communication with tech support, but I finally got an EGN and glasses that are very clear . I am currently disabled,and am so grateful to have a way to get not just glasses, but excellent glasses. The prescription is more clear than some of the ones I have gotten from an optometrists office. And the tech teàmwas very patient and helpful when I had to write in.
May 23, 2023
Reply from EyeQue
Hi Kathleen! Thank you so much for taking the time to leave us a review! As you have discovered, great results are not necessarily immediate. It may take a bit of time to understand how to test correctly and consistently, but your patience and willingness to generate good results paid off in the end. We're so happy to hear your glasses with your measurements work fantastically! Thank you again for your support!
Reply from EyeQue
Hello John! Thank you for your review! We're happy to help wherever we can, even when the hiccup is outside of our control. We appreciate your patience as we tried to straighten it out with the post office. Feel free to contact our support team should you need help with anything else!
Staff response and follow-up were…
Staff response and follow-up were great, and much appreciated!
May 21, 2023
Reply from EyeQue
Hello Tori,
Thank you for your 5 star review! Our support team is always happy to help, please feel free to contact our support team again if you need any future assistance.
The colored lines were incessantly…
The colored lines were incessantly outside of the borders and could not be corrected even when I moved the square viewing tool around on my screen. The mechanism vibrated and made a terrible screeching noise. I have had the unit for about 2 weeks now and have not been able to get one actual reading for myself.
April 23, 2023
Reply from EyeQue
Hi Kathryn,
We're sorry to hear you've run into some trouble using the VisionCheck. I checked to see if you reached out to our support team to report the issue, but I could not locate any emails. It is possible you may have had the device placed upside down - that is the usual cause for the lines to be placed towards the sides of the screen vs the center.
One of our support team representatives will be reaching out to you for more information.
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It Works Great!
It worked great for me. I was skeptical about this device at first, but I am completely satisfied. You just need to take your time and do the test carefully.
April 18, 2023
Reply from EyeQue
Hello BD, Thank you kindly for your 5 star review! We are happy to hear that the try-on glasses work great for you. All it takes is a little bit of time, patience, and consistency in testing. Have a wonderful day!
This system is not giving me an accurate eyeglass prescription
The comments last time were not helpful. I followed the advice but nothing changed. The left lens is a computer distance prescription while the right lens is no good at any distance.
May 8, 2023
Reply from EyeQue
Hello Scott, Thank you for your feedback. I see that you are in contact with one of our support agents and they will be able to assist you regarding your concerns.
Great customer service
Was very helpful in making sure I had the most accurate EGN possible, was very patient while I made the suggested adjustments.
April 3, 2023
Reply from EyeQue
Hello there and thank you for your review! Considering the different variables that can affect your results (incorrect resolution, positioning, etc) is important to us that your measurements are as accurate as we can get them. We appreciate the opportunity to assist you, and thank you for your support!
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