Fast and great quality service
April 24, 2026
Reply from eyerim
Thank you for your review. We're glad your purchase met your expectations. Best regards, Eyerim Team :)
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Company details
Information provided by various external sources
Kup Ray-Ban, Oakley, Carrera, Prada, BOSS i inne! ✓ Darmowa dostawa ✓ Najniższa cena ✓ 100% Oryginalne
Contact info
Slovakia
- eyerim.pl
4.0
Great
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Where is my order
Extremely long time for delivery, extremely expensive, too many parameters to complete, I have no idea, how. After a week I still do not have my order and are not sure, whether I get it at all. Actually I made a mistake ordering here, I though that was another store and was even surprised that it changed so much.
January 26, 2026
Reply from eyerim
Thank you for your opinion. Your order is on its way to you, according to the waiting time stated on the website and in the email confirmation. Please note that our warehouse is located in Slovakia – we ship parcels to Poland using two courier companies (Slovak and Polish). If you have any questions about your order, please contact our Customer Service department. Best regards, Eyerim Team
Honesty and good communication
I ordered the wrong prescription lenses. Eyerim responded quickly to my questions, I canceled the order, and I got a refund.
December 26, 2025
Reply from eyerim
Thank you very much for your kind review. We truly appreciate your honesty and are glad we could assist you quickly. We hope to have the pleasure of serving you again in the future. Best regards, Eyerim Team. :)
New glasses
New glasses, not touched before. So perfect condition. Delivery little bit long than usually
November 24, 2025
Reply from eyerim
Thank you very much for your kind review!
We’re happy to hear that the glasses fit well. :)
We truly appreciate your recommendation.
Best regards, Eyerim Team. :)
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Would recommend
Quick delivery, the glasses were made according to the prescription and the frames fit very well. Would recommend.
November 24, 2025
Reply from eyerim
Thank you very much for your kind review!
We’re happy to hear that the glasses fit well and were delivered quickly.
We truly appreciate your recommendation.
Best regards, Eyerim Team. :)
Since a weeks status
Since a weeks status - ready for shipment.
Would be nice to be informed when the package will be sent
November 25, 2025
Reply from eyerim
Thank you for your feedback! Your order is ready. Unfortunately, due to the high volume of orders after Black Friday, packages are leaving our warehouse with a delay. We will notify you of any delays via automated email and on our website. We apologize for the inconvenience. Best regards, The eyerim Team
The new glasses I received had visible…
The new glasses I received had visible signs of use, which was disappointing. Other than that, everything was fine.
July 25, 2025
Reply from eyerim
Thank you for your feedback! Please remember that you can file a complaint and exchange the product for a new one. You can find the complaint form on our website. Best regards, Eyerim Team
Perhaps at least send it to me before…
Perhaps at least send it to me before you ask for feedback.
Edit: When I finally go through to someone on the chat they said they were waiting for the manufacturer to send it to them so no idea if they are just drop shipping or if they are legit.
July 25, 2025
Reply from eyerim
Thank you for your feedback! You selected a model that we source upon request from the manufacturer. Unfortunately, for custom-made products, we are dependent on our suppliers. Product lead times are estimated based on historical orders; however, longer lead times may occur. Your order was processed within the specified timeframe.
Best regards, Eyerim Team
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If anyone knows how to contact them, please help…
I placed an order on Sunday late afternoon. As there were no updates related to when the frames would be dispatched on Tuesday, I sent a follow-up email with more questions — it was important to know when I could expect the delivery as I am scheduled to travel. 24 hours later and again no feed.
The website says delivery is expected within 3-4 day or perhaps more (which is hilarious! And absurd!). There is no phone number to call. The chat, despite saying “we are available” does not seem to be operated by anyone. I spent over an hour waiting to be connected with someone and the connection was interrupted three times.
If anyone know how to reach this company, please advise. I would like to cancel my order.
August 28, 2024
Unprompted review
Reply from eyerim
Hi, Andrew, thank you for your review. We are truly sorry to hear that you had problems with contacting us. It may happen that during the high season and a higher amount of communication, our response time is slightly higher. We apologize for the complications, we are doing our best to avoid similar situation in the future. Best regards, eyerim
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