Ezeecopy Reviews 

As a struggling dad running a tiny startup , I signed Ezeecopy’s commission-only printer deal in April 2025. No minimums, just shared revenue. It turned into pure hell.
During my grandmother’s funeral abroad (proof provided), my untrained temp staff used an HP printer for one £10 passport photo from a mystery shopper. Ezeecopy’s own report (Exhibit B) shows no use of their machine—zero loss to them. But they terminated the next day, demanding £9,254.35 in “penalties”—a cruel, unenforceable fee that ignores my grief and hardship.
They stalled with a 30-day extension, then invented a “new breach” for refusing another shopper during suspension. This predatory “trap” has left me in tears, piling stress on my family with mounting bills. Ezeecopy’s bad faith is soul-destroying—avoid them like the plague! Escalating to FOS now.

Amazing service. Needed photo for non-UK passport, Admin team sorted as soon as they got the request - really great work!

passport service very easy to use and can check on gov site for approval so no surprise rejections my customers are happy I am now waiting for a photocopier from them too would recommend

Have had a Passport Printer installed in my Post Office last month takes up hardly any room, my old printer didn’t offer the online code, my new machine from Ezeecopy does and at £10 I’m able to offer the online code cheaper than my competitors and costs me nothing!! Came to my store installed and trained my staff only a few days after agreeing to install and provided training over the phone to another one of my staff not available to be at the install, very very happy so am going to put it in my 2 other stores….what’s not to like

thanking mr paul very good to me make sure I get ink and paper wen I need it

Great experience from starting with them. Always help when I need orders or have to phone them. 5 stars. Thanks, Diane

Avoid Ezeecopy – A Misleading and Unethical Company

I strongly advise everyone to stay away from Ezeecopy. My experience with them has been nothing but frustration and unfair treatment.

They kept taking money from my bank account without properly crediting for damages to my photos. On top of that, they sent mystery shoppers to create false statements against me.

I sent them a termination letter, but they refused, claiming I had to keep the equipment for a minimum of six months. After that period, I sent another termination letter, only to receive a shocking demand for £4,200 for allegedly breaking the contract—even though I was still using the equipment!

When I disputed their claim, they escalated the matter to their solicitor, who then filed a claim against both my business and me personally, meaning I now have to defend myself on two fronts.

This company operates in a misleading and unethical manner. If you’re considering doing business with them—think twice! Avoid the headache and stay away from Ezeecopy.

Try to avoid using this company . It is a big scam as they will try to tie you up in a contract which has got plenty of loopholes in favour of them. First they will attract you with a no monthly rent or fee contract , just pay for what you print on Commission basis. Then they will sign you in a long contract of 5-6 years. After that they will ship you a very sub standard printing machine and accessories that you can buy easilly under £100-150 .
They have no invoice system and will not provide a monthly invoice, and will charge you whatever way they want.
They target to charge you at least £25-30 a month for their garbage equipment.
I have made a mistake using these wranglers but would like others to beware of them.

One star is too good for this lot
I write a review a while back and for some reason they do not like it and have it removed. Sorry truth hearts. However I will keep it brief. DO NOT TOUCH THESE WITH A BARGE POLE. They will scam you anyway they can.
Also if this removed I will just keep putting it back on

Scammers! Do yourself a favour and do not sign any contracts.

Kelly has beengreat today with some training for my new staf person she’s always helpful my readings

Become customer few weeks ago after mate recomended them. Good service and no issues thanks 👍🏻

Been customers fir very long time and always been very good when I ring for supplies

After receiving information in the post I rang to enquire because it’s something I was considering anywayz. Was happy so I signed up and got my photocopier pretty quick. Happy with service from the the staff I dealt with and service has been very popular with students at local college.

This company deceived me about the contract I signed with them for printing and photo services. The equipment provided is of very poor quality, including a cheap printer that anyone could easily purchase themselves. Additionally, the contract is a scam. Like many others, I ended up in court and had to pay over £4500 for a settlement.

Small businesses like mine lack the resources and legal support to fight these large companies, and they exploit this vulnerability to target us. Please avoid any contracts with this company and disregard any positive reviews.

They are the biggest scammers going, just because we weren’t doing much passport photos as basically people were doing their via mobile phone They sent a mystery shopper in March to our shop, my wife had nipped out and I would not touch the cheap nasty printer or Phone We got a letter and an invoice saying they had sent us a letter after the mystery shopper visit to say another one visit. However we never received that letter (funny that) as we received every letter since. We spoke to Ezee copy on receiving the letter expressing our grievances which are mentioned in the paragraph below and was told to put it in writing which we sent several letters and they just said that their letter and invoice still stands.

When we got the passport printer installed it was a nightmare. Jammed all the time and threw paper out which added to the print tally. When a client came they were waiting up to 20 minutes while we fought with the printer to get a print. The images were not always good as when checking on the Gov website it was saying subject too light/too dark. Also when asking for replacement ink they sent the incorrect one and was told when we contacted them we were putting it in incorrectly. Also when we complained about the printer we was asked if we wanted someone to come out to show us how to use the printe. All this added to stress and anxiety when taking passport photos. We stress and always stated we never turned anyone away.

Quite honestly Ezeecopy and the customer service is appalling. Also we have submitted a reading which had not changed for a month or so and they just invoiced what they wanted and even though asked for it credited it was never received.

Eventually after a year of various problems we received a replacement printer.

So after we received the invoice and letter we had apparently broke the terms of our contract, mentioning the letter also checking the contract we did not see anything in the contract relating to a mystery shopper but they did say they would sort out the printer asap if we were having problems

What a load f ..king s..te , we have a loads via WhatsApp correspondence with them

All they wanted was over £1600 for breach of contract. They picked up the equipment and sent a solicitor letter (twice) on the same day just in case we did not get the first one. My wife had paid the invoice (as she did not want any legal fees etc) I was furious, they are company that has done this to other businesses. Nobody wants to go a shop for passport photos when the equipment is inadequate a lot our customers walk out because of this.

So Ezeecopy and your scamming company this won’t end here we will be taking this further.

The equipment doesn’t work, the photocopier doesn’t print properly and the smartphone that they gave us is embedded with pop ups, also they charged me 700 pounds for the photocopier which I only used twice and then stopped working. If you want to get scammed, this is the best place to go

Scammers….Worst company ever, they will totally rip you off, not sending invoices on time, sending false mystery shopper to making there own reports, trying to charge you. When not selling any, sending mystery shopper and blaming you not selling. Also When first spoke with them on phone, tell theres no minimum contract but when signing contract out 5 year. What been told on phone, no minimum contract and then in papers put 5 year contract, totally lying people and scamcompany 😡😡 Keep it away from this company, taking your space in shop and you make only 1 to 2 percent margin, for 50% you need to sell 100 and 100.
Worst company ever

Can’t believe this company still exist and trading in a same pattern of scam and lies. I just hope some one take similar action against this company like the one been taken against post office scandal which is going on on ITv. This company has also ruined lot of hard working businesses and their owners life in terms of misleading information and trapping them into the contract.

Avoid at all costs, scam with their hidden fees, once you in the contract goodluck getting out, biggest scam going on well done to the director