Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.
Company replied
In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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This company causes so much problems
This company causes so much problems. They charge their clients unreasonably and make up "damages" just so they can charge extra.
Not reliable. Highly not recommend. Proceed at your own risk.
May 19, 2026
Unprompted review
Reply from eZhire
Dear Cj Villagonzalo,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
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Fradulant Damage Charge After Vehicle Return
I rented a car from Ezhire in Dubai for a few days. About two weeks after returning the vehicle, I noticed that AED 1,200 had been charged to my credit card.
Ezhire emailed me a photo of a tiny scratch, claiming that I had caused it. However, I had taken a video of the car when I received it, and the same scratch was already present before the rental began. Despite providing this evidence, my complaint was rejected and the charge was not refunded.
My concern is that many foreign customers may not find it worthwhile to pursue legal action over a relatively small amount after leaving the country, which makes such charges difficult to challenge.
December 10, 2025
Unprompted review
Reply from eZhire
Dear Alex,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
I strongly advise potential customers…
I strongly advise potential customers to be extremely cautious when dealing with eZhire and to avoid them at all cost.
My experience with this company was extremely frustrating and unprofessional. After returning the vehicle, unexplained deductions continued to appear on my card. Whenever I contacted customer support, I was repeatedly told that the charges were generated by an "automated system" and that a representative would contact me with an explanation. That follow-up never happened.
One of the most concerning parts of my experience occurred during the vehicle return process. I was encouraged to leave the vehicle because I was told that the person responsible for the inspection was on a break. Fortunately, I refused to leave and insisted on staying until the inspection was completed. The person eventually appeared, and it became clear that they had not actually been on a break. Had I left, I would have had no way to verify what was recorded during the return process.
I also discovered discrepancies in my rental records. The mileage allowance associated with my rental appeared to change from 540 km to 450 km. When I raised the issue, I was told it was an IT system error, yet deductions had already been processed automatically. This raises serious concerns about the accuracy of the system and the fairness of the charges being applied.
Based on my experience, customers should never leave before the vehicle has been fully inspected in their presence and an official return confirmation email has been received. Take photos and videos of the vehicle from all angles, document the fuel level and mileage, and keep records of all communications. If you leave before the return process is finalized, you may find yourself disputing charges later without sufficient evidence.
What concerned me most was the pattern of additional deductions appearing after the vehicle had already been returned. The final amount paid did not match what I reasonably expected based on the rental cost and Salik charges alone. Obtaining a clear explanation for these deductions proved extremely difficult.
I encourage anyone who experiences unexplained charges or irregularities to carefully document everything and raise their concerns with the appropriate consumer protection authorities so that such practices can be independently reviewed and investigated.
Transparency, accuracy, and accountability should be standard practices in the car rental industry. Unfortunately, my experience with eZhire fell far below those expectations.
June 10, 2026
Unprompted review
Reply from eZhire
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Lets talk about extra charges!!!!
Lets talk about extra charges!!!!! I got a speeding ticket which is exactly AED 600 but they felt the need to deduct AED 717. Parking ticket is 100, they deducted 130+..... honestly i think thats way overboard. lets not even get to the amount i go charged for salik plus extra miles. Never will i ever reccomend end someone to use this rental company. I think they take advantage of new drivers as they accept less than 6 month license but i am glad i also experienced this its only pushed me to buy myself a new car!
June 8, 2026
Unprompted review
Reply from eZhire
Dear Eunice Kalekye,
Thank you for your feedback. We sincerely apologize for any inconvenience caused and appreciate your patience.
As outlined in the Terms and Conditions shared in your booking confirmation email, any rental and non-rental charges may be charged to the payment method registered on your account.
Please note that certain charges, such as Salik, traffic fines, parking fines, and other non-rental charges, may take 15–90 days after the rental ends to be finalized, as we must first receive the relevant information from authorities such as the RTA and Dubai Police. In accordance with our policy, service charges and applicable VAT are applied to all non-rental charges. This information is clearly stated in the booking confirmation email provided at the time of booking. Once the details are received and verified, the system automatically processes the applicable charges and a detailed breakdown is shared via email within 24–48 hours.
If you wish to dispute any Salik or traffic fine, we kindly request that you contact the relevant authority directly.
Should you require any further clarification, please feel free to contact us at connect@ezhire.life.
Kind regards,
Team eZhire
Reply from eZhire
Dear Muhammad Kamran khan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
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worst ever for long term
i have rented from them days or weeks, everything was great, but when i started renting from them yearly, the worst i saw with them. 0 flexibility. 0 appreciation for a long term customer paying 20k, and 0 efforts for a customer satisfaction. for a fast rental maybe okay go ahead, they are reliable, but for a yearly rental, dont even dare to try
June 3, 2026
Unprompted review
Reply from eZhire
Dear Ray Habib,
At eZhire, we are fully committed to delivering a seamless, reliable, and hassle-free experience to all our valued customers. We sincerely appreciate you taking the time to share your feedback, as it plays an important role in helping us improve our services. Please be assured that your concerns have been taken seriously, and our team is actively working on addressing the matters highlighted to ensure they are not repeated in the future.
We would also like to emphasize that we continuously strive to provide prompt and effective support throughout the rental journey. Our team has made every possible effort to assist you with your concerns and remains committed to supporting you at every step of the process. We truly value your patience and understanding in this regard.
With regard to your concern about kilometer usage, please note that once a rental has commenced, kilometer limits cannot be modified as per company policy. This policy is in place to ensure transparency, consistency, and fairness across all customer bookings.
Your feedback is highly valuable to us, and we remain committed to strengthening our processes and service quality to prevent similar situations in the future.
If there is anything further we can assist you with, please do not hesitate to reach out. We will be more than happy to support you.
Thank you once again for your feedback and understanding, and we sincerely apologize for any inconvenience caused.
Kind regards,
Team eZhire
EXTREMELY BAD SERVICE CAUSED ME GREAT…
EXTREMELY BAD SERVICE CAUSED ME GREAT ANGUISH I WAS NOT ABLE TO GO TO WORK BECAUSE OF THE UNPROFESSIONAL SERVICE AND THE CAR NOT BEING DELIVERED
NO ONE FROM THE COMPANY WAS HELPFUL EVERYTIME I CALLED TO FOLLOW UP ON MY DELIVERY I WAS ASSURED OF A CALL BACK BUT NO ONE EVERY DID......
May 31, 2026
Unprompted review
Reply from eZhire
Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Reply from eZhire
Dear HOSSAM, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Joby Eapen Edathil, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
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Flexibility and ease in booking
Flexibility and ease in booking
Prompt customer service
May 31, 2026
Unprompted review
Reply from eZhire
Dear Waseem Abdullah, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
One of the smoothless rental experience
One of the smoothless rental experience
May 31, 2026
Unprompted review
Reply from eZhire
Dear Syed Mohammed, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
EZ Hire deliver to you wherever you are…
EZ Hire deliver to you wherever you are in Saudi. The customer support is very responsive too!
May 18, 2026
Unprompted review
Reply from eZhire
Dear Muhammad Omar, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Maybe the only one rental company which…
Maybe the only one rental company which provide on rental even for new drivers. So easy process of rental no hassle (easy peasy). And staffs are so friendly.
May 9, 2026
Unprompted review
Reply from eZhire
Dear Sanu Shrestha, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
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Reply from eZhire
Dear Fz Fazar, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Excellent for the second time
May 25, 2026
Unprompted review
Reply from eZhire
Dear NESTOR AWA, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Its a great experience all ways with…
Its a great experience all ways with Ezhire sinece i am using last one year
May 22, 2026
Unprompted review
Reply from eZhire
Dear Arjun K, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Car is the good condition
Car is the good condition, schedule for pick is accurate nice and good experienced
May 23, 2026
Unprompted review
Reply from eZhire
Dear Joi mark Velena, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
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I rented the car for one day and…
I rented the car for one day and returned it the next day with the same fuel level. However, the staff used the car and charged the fuel amount to me without informing me. Very bad service at the Al Yarmook branch in Sharjah.
May 23, 2026
Unprompted review
Reply from eZhire
Dear Shaik Waseem,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how important it is for everything to run smoothly, and we truly appreciate your patience.
We want to assure you that we are fully committed to reviewing the concerns you’ve raised. We understand that unexpected charges can be concerning and strive to maintain transparency throughout our processes.
Regarding the fuel charge, as outlined in the Terms and Conditions section of your confirmation email, any rental or non-rental charges, including fuel discrepancies, are charged to the customer’s card. According to our policy, the vehicle must be returned with the same fuel level as it had at the start of the rental.
After reviewing the handover and return records, the vehicle was delivered with 5 fuel bars and returned with 3 fuel bars. As the fuel level at the time of return was lower than the delivery level, the fuel charge was applied accordingly.
Should you need further clarification or have any additional questions, please feel free to contact us at connect@ezhire.life.
We are here to assist and will ensure that the matter is handled appropriately.
Best regards,
Team eZhire
Excellent !
May 19, 2026
Unprompted review
Reply from eZhire
Dear Waris Ansari, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
EZhire Car battery died
I hired a car for one day as my car went to garage and I needed it to drop my kid to school and go to work. What followed was a nightmare.
They got me to pick a car from another rental company in Festival Plaza. Autostrad. The car had marks and dents all over the body. It had a cracked tail light (not sure if it’s legal even) which even they didn’t know about. It took me 15 min to make sure everything is on his form.
Got the car and went to sleep. When I went to car to drop my kid to school, the remote didn’t work. I opened car manually, then it didn’t start. Then I spent 20 min while my daughter was standing out on chat support where first he tried to convince me the steering was locked. It it was not as nothing related to battery was working. I followed his instructions and still it didn’t start.
I had to take a taxi and drop my kid who was late for her morning class. Then when I asked the person if he can send someone quickly in next 30 min so that I can at least use car to go to work. He said it will take 2 hours.
I asked to pick it up and refund and compensate for taxi fare to which he says it will be investigated.
I have 0 trust in a company which can’t ensure their partners are offering cars of a certain quality and are inspected and don’t even have a simple refund if car is broken policy (I asked why not refund once car is picked and issue is established ). He says may be something was left running. Can’t believe this.
Booking ID 547561
May 19, 2026
Unprompted review
Reply from eZhire
Dear Dhananjay,
Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve and continue delivering a smooth and hassle-free experience.
We sincerely apologize that your recent experience did not meet the high standards we strive to maintain. Please be assured that we are actively reviewing the issues you raised and taking the necessary steps with our team to prevent them from happening again.
We appreciate your patience and understanding while we work on these improvements. If there is anything further we can do to assist you or resolve your concerns, please don’t hesitate to reach out.
Thank you once again for bringing this to our attention.
Kind regards,
Team eZhire
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