EzLicence Reviews 353

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as incredibly experienced, patient, and motivating, providing clear and practical instructions that build confidence. Many appreciate the supportive and calm teaching styles, which make learning enjoyable and less stressful, even for those who are nervous or haven't driven in years. The instructors are often praised for their ability to explain everything clearly, offer helpful tips, and tailor lessons to individual needs, leading to successful outcomes like passing tests on the first attempt. However, some customers also noted significant issues with the booking process and service reliability, experiencing multiple cancellations and no-shows from instructors without adequate communication. These instances led to frustration, wasted time, and concerns about the company's management of instructors and overall professionalism, particularly when lessons were crucial for upcoming tests.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting instructors as patient, calm, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding their driving lessons enjoyable... See more

Instructions

Reviewers highlight positive aspects of instructions, often praising instructors for their clear,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as instructors canceling... See more

Service

People report ambiguous experiences with service, with many expressing extreme disappointment and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hassan is an incredibly experienced instructor who really knows how to bring out confidence behind the wheel. He breaks everything down into clear, practical steps and always has a handful of useful t... See more

Company replied

Rated 5 out of 5 stars

"Hey, I just wanted to give a shoutout to Fareshta - she was absolutely fantastic! I highly recommend her, she really helped me learn to drive an automatic car. We went around the car park at Gurnell,... See more

Company replied

Rated 5 out of 5 stars

Had my first driving lesson today and couldn’t have asked for a better instructor. Salim was patient all through the lesson and added 0 pressure when teaching, his training was easy to grasp, correct... See more

Company replied

Rated 5 out of 5 stars

I booked a refresher's lesson with Adam, as I hadn't driven in 7+ years and felt like I needed a little reminder before using a holiday rental car. I was a bit nervous having had such a long break, bu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Online Marketplace

Written by the company

EzLicence is a marketplace that connects Driving Instructors with learner drivers. EzLicence emphasises transparency, providing people learning to drive with access to top-rated instructors and clear pricing structures. People learning to drive can browse instructors, check availability and book driving lessons in real-time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
4-star
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2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joanna is an AMAZING instructor

Joanna is an AMAZING instructor! She made me feel so comfortable & gave me a lot of confidence on the road! The nerves went away as soon as I started my lesson with her! Love her passion for teaching & getting the best out of her students! Can't wait for my next lesson! :)

October 20, 2025
Unprompted review
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Reply from EzLicence

Love this, Siobhan! Joanna is an incredible instructor and it’s awesome to hear how much more confident she helped you feel. Bring on the next lesson! 💪😊

Rated 5 out of 5 stars

Pool of verified driving instructors and Payment Options

I was stuck finding a qualified driving instructor in my area until a friend recommended EzLicense. I liked the variety of driving instructors EzLicense provided and the payment flexibility options. They are very good in customer support in different cases, instant responses, reaching out by calls for clarity if needed, and all policies are set out clear to grant rights of learners and drivers.
I am happy I chose them as my instructor was AMAZING and very happy I passed my practical test from the first time :) Highly recommended.

May 1, 2025
Unprompted review
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Reply from EzLicence

We're so glad you found the right match through EzLicence, Arzaq! The flexibility, support, and variety of instructors really make a difference - and huge congrats on passing your test first go! 🥳

Rated 5 out of 5 stars

James is brilliant !

James is an amazing instructor with very good teaching methods. Helped me with basics to little knacks to pass first time. Would definitely recommend! ⭐️

October 24, 2025
Unprompted review
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Reply from EzLicence

Thanks for the great review! James is such a fantastic instructor - we’re so glad he helped you feel confident behind the wheel and pass first time 🚗👏 Well done!

Rated 5 out of 5 stars

Brian is Great! :)

I have been enjoying my lessons with Brian. He's nice and he doesn't make me feel judged or stressed out. You should book in with him!

October 22, 2025
Unprompted review
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Reply from EzLicence

Thanks for sharing, Allison! We're so glad you're enjoying your lessons with Brian. Creating a relaxed, no-pressure environment makes a huge difference — and it’s awesome that you’re feeling comfortable and confident. You’ve got this 🙌

Rated 5 out of 5 stars

I had such a great experience learning…

I had such a great experience learning with Martin! He was incredibly friendly, patient, and supportive throughout all lesson. His teaching style made everything easy to understand, and he was always happy to explain things in detail. You can tell he’s very knowledgeable and genuinely wants his students to succeed.

October 20, 2025
Unprompted review
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Reply from EzLicence

So glad to hear you had such a great learning experience with Martin, Desh! His supportive and friendly teaching style really helps learners build confidence behind the wheel. Sounds like you’re on the right track — keep it up! 😊

Rated 5 out of 5 stars

Wonderful instructor

Wonderful instructor , loved how well they broke down ideas and immediately applied them to the lesson. Really like the hands on feel to lessons where they let you make mistakes and walk you through them while also making you feel ensured and encouraged around your progression. I look forward to my future sessions with them

October 14, 2025
Unprompted review
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Reply from EzLicence

Thanks for the lovely feedback, Emmanuel! It's great to hear how supported and encouraged you felt during your lessons. That hands-on approach and space to learn from mistakes is such a confidence booster. You’re making solid progress - can’t wait to see where your next sessions take you 🚗💪

Rated 5 out of 5 stars

Gokhan is very patient with me and…

Gokhan is very patient with me and makes sure he supports me with every manoeuvre until it sticks. He explains very well and ensures that i understand. He is quick to react and give directions which allows me to plan ahead and react accordingly.I am happy and pleased with my choice so far.

October 21, 2025
Unprompted review
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Reply from EzLicence

Stacy, it’s fantastic to hear how well things are going with Gokhan! His patience and clear guidance are helping you lock in those manoeuvres with confidence. Keep it up — you're making real progress every step of the way 😊

Rated 5 out of 5 stars

Registration and System is easy to use

Registration and System is easy to use
Booked a lesson with no issues with an instructor that suited my schedule.

October 16, 2025
Unprompted review
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Reply from EzLicence

Thanks for the feedback, Jay! We're so glad you found the booking process smooth and easy. Choosing an instructor that fits your schedule makes all the difference — you're off to a great start! ✅

Rated 5 out of 5 stars

I am a Approved Driving Instructor with…

I am a Approved Driving Instructor with EzLicence. EzLicence have a great team working behind the scenes to offer amazing driving instructor and pupil experience. Very prompt dealing with enquiries.

October 16, 2025
Unprompted review
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Reply from EzLicence

Thanks for the shout-out, Lashman! We’re proud to support instructors like you with a reliable, efficient platform and a great learner experience. Appreciate all you do to help learners succeed on the road 👏

Rated 5 out of 5 stars

Great customer service

I had 2 instructors who had to cancel, but they handled it beautifully and I was still able to take a lesson with lovely Beth which was great.

October 16, 2025
Unprompted review
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Reply from EzLicence

Thanks for your patience and kind words! We're so glad Beth could step in and make your lesson a great one. Even when plans change, we're here to keep your driving journey smooth and stress-free 😊

Rated 5 out of 5 stars

Himanshu is a calm and patient…

Himanshu is a calm and patient instructor who makes driving feel easy and stress-free, even when I’m feeling anxious. I really appreciate his support!

October 18, 2025
Unprompted review
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Reply from EzLicence

Thank you for the lovely feedback, Oluwaseyi! We're so glad Himanshu’s calm and patient approach helped you feel more at ease behind the wheel. Feeling anxious is totally normal - you're doing great, and every lesson is a step closer to your licence 💪

Rated 5 out of 5 stars

I had a driving lesson with Himanshu

I had a driving lesson with Himanshu, and it was a fantastic experience. He was very knowledgeable, patient, and explained everything clearly, which really helped me understand driving better. He was also very friendly, making the lesson comfortable and enjoyable. I highly recommend learning with Himanshu!"

October 16, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Thanks for the great feedback, Harish! We're glad Himanshu helped you feel comfortable and confident behind the wheel. His patient and clear teaching style really helps things click. You're doing a fantastic job! 🚗

Rated 5 out of 5 stars

Brilliant experience


Brilliant experience. My instructor was absolutely amazing very patient, professional and polite. I will be booking again with Ian... Highly recommend him. Thank you for an amazing experience.

October 16, 2025
Unprompted review
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Reply from EzLicence

Thank you so much for the lovely review, Tashena! We're thrilled to hear your experience with Ian was so positive – patient, professional, and polite instructors make all the difference when learning. So glad to know you’ll be booking again. You're well on your way! 😊

Rated 5 out of 5 stars

Best instructor

I couldn’t have asked for a better driving instructor! Alexxa is absolutely the best — patient, kind, and always supportive. Her calm and clear teaching style made learning to drive so enjoyable and gave me the confidence I needed to pass my test on my first attempt. Highly recommend! 🚗💨

October 14, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

That’s amazing, Amalia – huge congrats on passing your test on the first go! 🥳 Your instructor’s patience and support clearly helped you feel calm and confident behind the wheel. What a brilliant result!

Rated 5 out of 5 stars

Great booking process professional…

Great booking process professional instructors
They have very great skills to teach the learners

October 12, 2025
Unprompted review
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Reply from EzLicence

Thanks so much for your kind words! We're glad the booking process made things easy and that your instructor's skills made a real impact on your learning. Here's to building confidence and hitting the road with ease 🚗💨

Rated 5 out of 5 stars

I just wanted to share my positive…

I just wanted to share my positive experience of my refresher driving lessons with Beth. I've been having a great time with my instructor, and it's been a real confidence booster. Her teaching style is clear and supportive, which makes all the difference. I highly recommend taking lessons with Beth if you're wanting to learn to drive or to improve your driving skills. I am finding the lessons to be a really enjoyable and fun experience. Sarah

October 13, 2025
Unprompted review
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Reply from EzLicence

So lovely to hear this, Sarah! Refresher lessons can make such a difference, and it's awesome that Beth's supportive style is boosting your confidence and making it a fun experience 😊 Keep up the great work — you're well on your way!

Rated 5 out of 5 stars

Made me feel very comfortable driving…

Made me feel very comfortable driving on the road for the first time!

October 12, 2025
Unprompted review
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Reply from EzLicence

Thanks Pooja! Feeling comfortable on the road during your first drive is such a big step - love hearing that your instructor made it a positive and confident experience 😊

Rated 5 out of 5 stars

Mohamed was fun yet strict

Mohamed was fun yet strict. He helped me cover all my bases and pass successfully.

October 3, 2025
Unprompted review
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Reply from EzLicence

Congrats on the pass, Christian! Mohamed’s balance of fun and focus is a winning combo - glad you felt well-prepared for success 👏

Rated 5 out of 5 stars

EzLicence is a good app

EzLicence is a good app. Quick customer service. Easy to connect to top quality instructors. Found what I was looking for within 5minutes.

October 10, 2025
Unprompted review
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Reply from EzLicence

Thanks Marlon! Great to hear EzLicence made it quick and easy to find the right instructor. We’re all about making your learning journey smoother from the start 🚗✨

Rated 5 out of 5 stars

Learning to drive with Yagmur

Yagmur is the best instructor I could have asked for. She gives clear guidance and knows exactly what learners should expect from the exam. With her help, I was able to build my confidence and passed my test first time! Thanks so much for helping me, Yagmur!

October 8, 2025
Unprompted review
EzLicence logo

Reply from EzLicence

Amazing result, Jack — first time pass! 🙌 Yagmur’s a fantastic instructor who really knows how to build confidence and prepare learners for the road ahead. So glad you felt supported every step of the way!

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