They charged me so much for poor customer service and late delivery- I took a day off to wait for their delivery, and it ended up being extremely late. The customer service was also very unhelpful- th... See more
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See what reviewers are saying
EZ Storage Capitol Heights is a gem! Always smells fresh in clean each time I come. No clutter, trash, litter or anything... Basically a BRAND NEW property with new storage units. Also, Property Manag... See more
Coming in the door to do business with your company and rent one of your storage space , Georage verblally attacked me on my 1st visit 2rd visit . §o i asked him to treat me like every other customer... See more
Company replied
Worst scammers ever, Life Storage and EZ storage merged and they had a problem with their automatic payments, resulting in a 175.00$ fee charged to me for being late when it was their billing issue.... See more
Company details
Information provided by various external sources
For homeowners, renters, students and businesses, ezStorage is the local self storage company that delivers clean, safe and secure storage within state-of-the-art facilities.
Contact info
8221 Snowden River Parkway, 21045, Columbia, MD
- 443-539-3000
- ezstorage.com
1.7
Bad
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very convenient!!
October 1, 2019
Unprompted review
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They were very helpful and did not try…
They were very helpful and did not try to up sell.
September 30, 2019
Unprompted review
service was excellent
September 30, 2019
Unprompted review
Great value friendly staff.
September 30, 2019
Unprompted review
Jennifer is a true professional
Jennifer is a true professional. She explained the entire process in detail. Her customer service was exceptional.
September 30, 2019
Unprompted review
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Awsome!
Every aspect of moving in from friendly customer service, facility cleanliness to the ease of security access features made the process very simple. I moved from Extra Storage to here and I'm very happy with my choice.
September 30, 2019
Unprompted review
The staff is very friendly and the…
The staff is very friendly and the storage unit was clean.
September 30, 2019
Unprompted review
Storage Excellence
Efficient customer service, clean facility, fair pricing.
September 30, 2019
Unprompted review
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Clean facility and professional staff
Rented a small 5x10 unit and the staff was very thorough and helpful.
September 30, 2019
Unprompted review
THE CUSTOMER SVC WAS GREAT
September 30, 2019
Unprompted review
Great customer service
My experience at ez storage was excellent! Shaun walked me thru the whole process. He asked me what I needed to store so he could show me which unit would be best. This was my first time renting a storage unit and a positive experience.
September 30, 2019
Unprompted review
The manager was very friendly
The manager was very friendly, and answered all of my questions and concerns. The facility was very clean and well kept.
September 30, 2019
Unprompted review
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This storage facility is expertly run…
This storage facility is expertly run where cleanliness is one of the top priorities. The staff is friendly and kind.
September 30, 2019
Unprompted review
Candi does a great job with her…
Candi does a great job with her customer service and the place is kept very clean. As a result I am a repeat customer. This is my third time using ezstorage Chantilly. I would recommend to all my friends. You are lucky to have such a wonderful employee in Candi, she makes the place.
September 30, 2019
Unprompted review
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Staff is excellent and storage is clean.
September 30, 2019
Unprompted review
Very clean and well maintained facility.
September 30, 2019
Unprompted review
Excellent customer service!
September 28, 2019
Unprompted review
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