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ezStorage Reviews 3,161

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TrustScore 1.5 out of 5

1.7

Warehouse
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Rated 1 out of 5 stars

They charged me so much for poor customer service and late delivery- I took a day off to wait for their delivery, and it ended up being extremely late. The customer service was also very unhelpful- th... See more

Rated 5 out of 5 stars

EZ Storage Capitol Heights is a gem! Always smells fresh in clean each time I come. No clutter, trash, litter or anything... Basically a BRAND NEW property with new storage units. Also, Property Manag... See more

Rated 1 out of 5 stars

Coming in the door to do business with your company and rent one of your storage space , Georage verblally attacked me on my 1st visit 2rd visit . §o i asked him to treat me like every other customer... See more

Company replied

Rated 1 out of 5 stars

Worst scammers ever, Life Storage and EZ storage merged and they had a problem with their automatic payments, resulting in a 175.00$ fee charged to me for being late when it was their billing issue.... See more

Company details

  1. Warehouse
  2. Furniture Store

Information provided by various external sources

For homeowners, renters, students and businesses, ezStorage is the local self storage company that delivers clean, safe and secure storage within state-of-the-art facilities.

Contact info

1.7

Bad

TrustScore 1.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Don't appreciate that you pro-rate a…

Don't appreciate that you pro-rate a month when moving in to a unit but not when moving out. Also, there was no notice on the website regarding a company picnic this past Sunday, so employees were not there until 5:00 pm as displayed on the website.

September 18, 2019
Unprompted review
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Reply from ezStorage

We are sorry you were not satisfied with your experience. We pride ourselves on exceptional customer service and attention to detail but it looks like we did not meet your expectations. Someone from our customer service department will contact you shortly to learn more and to see how we can help.

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Rated 5 out of 5 stars

Quick and Easy Move

The Lanham team were fast, effective and professional. The facility is super clean as well. They made our move stressless. Great job.

September 17, 2019
Unprompted review
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Rated 5 out of 5 stars

best storage units/facility I've ever seen!

Being a veteran means I've seen my fare share of storage facilities. The ezStorage on 434 Ritchie Hwy, in Arnold, MD is BY FAR the nicest storage facility I've ever seen! Fairly priced, easy accessibility, clean inside and out! And to top it all off, I have never had a bad experience with anyone working their. They've been nothing but kind, helpful and courteous. I highly recommend this place to anyone who needs to store their their things in a safe and secure place!

September 16, 2019
Unprompted review
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Rated 1 out of 5 stars

Moth Infested

Absolutely do not store your things here! There's a horrendous moth problem (they say it's contained to the 2nd floor, but I can't confirm). I've been having to throw many of my things away because they are covered with hundreds of moths. It took weeks for them to start treating the problem and they still haven't solved it yet. I contacted the corporate office and, given the situation (being a pest infestation), they offered no help and pretty much said: too bad not our problem.

September 16, 2019
Unprompted review
Rated 1 out of 5 stars

Did not go over all storage options…

Did not go over all storage options didn’t go didnt get the right storage unit for my needs based off information that was not clear

September 16, 2019
Unprompted review
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Reply from ezStorage

We are sorry you were not satisfied with your experience. We pride ourselves on exceptional customer service and attention to detail but it looks like we did not meet your expectations. Someone from our customer service department will contact you shortly to learn more and to see how we can help.

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