They charged me so much for poor customer service and late delivery- I took a day off to wait for their delivery, and it ended up being extremely late. The customer service was also very unhelpful- th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
EZ Storage Capitol Heights is a gem! Always smells fresh in clean each time I come. No clutter, trash, litter or anything... Basically a BRAND NEW property with new storage units. Also, Property Manag... See more
Coming in the door to do business with your company and rent one of your storage space , Georage verblally attacked me on my 1st visit 2rd visit . §o i asked him to treat me like every other customer... See more
Company replied
Worst scammers ever, Life Storage and EZ storage merged and they had a problem with their automatic payments, resulting in a 175.00$ fee charged to me for being late when it was their billing issue.... See more
Company details
Information provided by various external sources
For homeowners, renters, students and businesses, ezStorage is the local self storage company that delivers clean, safe and secure storage within state-of-the-art facilities.
Contact info
8221 Snowden River Parkway, 21045, Columbia, MD
- 443-539-3000
- ezstorage.com
1.7
Bad
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff, clean, bright and safe.
Friendly staff, clean and secure facility and easier to get in and out of than some of the other locations.
September 16, 2019
Unprompted review
Advertisement
excellent customer service and very…
excellent customer service and very clean facility.
September 16, 2019
Unprompted review
Excellent service
Excellent service, unparalleled space (design, access, cleanliness, etc.), and great access. Can't imagine a better storage facility for our short-terms needs
September 16, 2019
Unprompted review
The price is great!
The price is great, especially, for the Northern Virginia Area.
The facility is clean, there is climate control in place, and it is very new facility.
There is room for improvement when it comes down to customer service though.
My experience during signing was borderline awful.
But the price and cleanliness make up for that. Otherwise, I would have given it a 5star.
September 16, 2019
Unprompted review
Great service
Clean bright safe storage. Great service and customer service was superb
September 16, 2019
Unprompted review
Advertisement
Excellent experience customer service
Excellent experience so far to set up unit with friendly & helpful staff.
September 16, 2019
Unprompted review
Super helpful and responsive. Best storage facility in the region.
Super helpful and responsive.
September 14, 2019
Unprompted review
Excellent customer service
The customer service person( sorry but I forgot his name) was more than helpful. He made sure we were happy with the size of the storage we were renting.
September 13, 2019
Unprompted review
Great customer service at the front…
Great customer service at the front desk paired with clean facility and convenient accessibility make this an easy 5 star rating.
September 13, 2019
Unprompted review
Advertisement
They were personable and professional
September 13, 2019
Unprompted review
The agent was very thorough
The agent was very thorough. Explain everything. I left the place knowing allI needed to know.
September 13, 2019
Unprompted review
The staff was very friendly and…
The staff was very friendly and professional!!!
September 11, 2019
Unprompted review
Advertisement
I had a wonderful experienced ever since
September 11, 2019
Unprompted review
Good service
September 11, 2019
Unprompted review
1st time with EZ Storage
Very nice facility, clean, brightly lighted, secure, especially important climate controlled, competitive pricing, employees nice to work with and location very convenient to where I live
September 10, 2019
Unprompted review
Outstanding Staff and facilities!
I would highly recommend my family and friends to use EZSTORAGE of Lanham. The staff was very helpful,my unit was clean, the entire place was well lit, and l felt safe in the environment.
September 10, 2019
Unprompted review
Advertisement
The people are very helpful.
September 10, 2019
Unprompted review
Very helpful and great place to put…
Very helpful and great place to put your storage !
September 10, 2019
Unprompted review
Best storage facility around!
Very clean facility and the customer service is phenomenal! Highly recommend this storage facility.
September 10, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.