EZvacuum Reviews 

They were the worst place I've ever dealt with. They send the wrong part then argue with you that that is the part that you want. Trying to get him to answer through email is hard enough let alone when they do answer they just toss you around from tech to whoever and never answer the problem. You can't get them on the phone so when you finally do get them on the phone they promise you they will send the correct part but never do. They are the biggest pain in the ass company do not ever buy from these people.

Worst company ever... Could not send me the correct part (they just don't have the part that they advertise), instead, they send you one that they know will not fit and then leaves you waiting for a refund...

Your customer service is crap. My 11/2 year old vacuum power head is not working. Have been waiting on a response since August.

My 99 yr old mom ordered some vacuum bags on Sept 25, 2024. As of today, Oct 9, 2024, she has received no information that the order will be or has been sent.
Update. The bags were sent to my mom 3 1/2 weeks after placing the order. No notification was received by her of when she might get the bags. Their price was great. Their customer service was very lacking. We are just grateful to be finished.

I ordered a replacement switch for our vacuum with their help figuring out which one would fit and work. Within a day the switch was mailed and I received it a few days later. Installed it today and it fits and works perfectly. No charge for delivery was another incentive.

part sent was wrong you will never be able to talk with a person just email and even then short responses no tech support ZERO help. The replacement part was manufactured incorrectly and we sent photos and their reply was just that our vacuum was old, which it isn't. Also the part took a LONG time to get to us.

Scam site. Products never arrive and seller does not respond.

Ordered my part the second week of January. Was told it's 'in stock and will ship in 2-3 days'. 4 weeks later, they FINALLY answered one of 3 emails I sent and was told it's on backorder. They stated they sent an email (they did NOT) informing me of the backorder. Not American customer rep. Terrible customer service. They LIE. Stay far, far away from these scammers.

They sent me the wrong size bags. I had to pay shipping charges to return the bags. This company is NOT based in the U.S. They are not returning my email and never answer the phone.

I ordered from their online listing, by part number, model, and serial number.

They shipped the wrong part. Customer No Support said that I ordered the wrong part, but if I shipped it back that they would replace it or refund the purchase price.

After many weeks of emails they (support rep Radhika billed my account a second time.

This company should be shut down as a SCAM!!

Stay away from these people .They dont answers phone calls left a hose missing from my order had to call credit company and place a dispute. THEY ARE A FRAUD .

Fraud alert!!!!! If only no stars were an option! Complete scam!

This company is a joke and a fraud. I needed parts for my Rainbo Vacuum and got charged for a wrong item, electric hose at $130. Return process was an expensive nightmare and I received half a hose (no handle) that is flimsy thin and unuseable. I cannot get reimbursement for the difference in prices and They want me to buy a new handle. I am still trying to get customer service to assist. Bad Actors!!!

I paid for a Eureka vacuum cleaner filter by part #. Confirmation with a tracking #, stated my order was processed. The tracking # offers no information and cannot be printed or followed. The next day's email states delivery is delayed due to supply chain difficulties. The customer service # is always busy. I tried to cancel the order and was told that isn't possible.
Most reviews for EZvacuum were bad Next time I'll read them before ordering anything online.

I ordered a part from the EZVacuum website after coordinating with a sales representative concerning the fitment of this Kenmore vacuum part. This individual ensured me the part would fit my vacuum IAW their website algorithm for parts based upon manufacturer model numbers. So I ordered the part and received it, but it didn't fit my vacuum so I contacted a customer representative and they told me to return the part and they would research a replacement or provide me with a refund. I had to pay to mail the part back, following the process this person instructed me to follow. They received the part back, but had no way of verifying they had received the part, even though I followed their return instructions to the "T." Finally they acknowledged they had received it after I provided the shipping receipt to them stating they had received it by the shippers arrival date. I assumed they were diligently seeking an actual replacement part for the part that I returned which didn't fit my Kenmore vacuum cleaner. A week and a half pasted and I inquired yesterday the status and Radhika responded "Thanks for the picture. We are looking into it." This morning I receive an email from my Paypal account stating that I had received a partial refund from AB Global LLC for $4.24. Without even telling me they weren't going to provide the correct replacement part which I paid for in the initial order based upon their Kenmore Vacuum expertise. This is unacceptable customer service. They should have informed me initially before I ordered this part for my Kenmore Vacuum Model DU3017 that they didn't have it nor could they get it, but instead they embarked upon a ruse that lasted 7 weeks for $7.99. Then they decided after this time to give me $4.24 cents of my initial payment back based upon removing the "adjustment fee" whatever that is. They've waisted weeks of my time both in waiting and corresponding with customer service representatives to no avail. I recommend if you're READING THIS REVIEW...NOT TO ORDER anything from EZVacuum based upon my experience over several weeks for a mere $7.99 part. Your time and energy is worth more to you as well as your piece of mind from a principle standpoint of customer service. Ranks in my mind as one of my worst customer experiences to date. The customer isn't always right, but they're ALWAYS THE CUSTOMER!
Lastly they have an "F" rating with the Better Business Bureau. I wished I would have looked that up before I ordered.

Ordered 2 DYSON filters. Sent me generic filters. Tried to contact ezvacuum, no response. I would advise to find another vendor.

Very happy with this company! I extensively shopped a new roller brush for my Eureka upright vacuum cleaner. At least a dozen other companies had the same item at a much higher price, and they were all off the charts with their shipping costs! Then I found this awesome company with a reasonable price, and free shipping. Thank you EZVACUUM!

ADD me to the long list of people who were cheated.
They show brand name replacement parts on the site and order page and send you cheap knockoffs. They do not answer their phone. They deny your requests/protests for remedies by email and basically give the message "too bad that's all we got, that's all you're getting".

EZvacuum sent the wrong part and will not correct their error. No phone support and after 8 emails and 35 days, no new part or credit to my credit card. Website pictures terrible and customer support nonexistent.

Product description showed photos of Ridgid vacuum bags. EZvacuum sent knock-off, cheap "Green Klean" bags. Customer "support" told me I will have to pay shipping to sent these back and they will deduct what they paid to ship them from what they refund, in other words- no refund. THEY ARE FALSE ADVERTIZERS AND SCAMMERS. Stay away!