FabFitFun Reviews 3,736

My experience with FFF has been uplifting, as they consistently stand by their commitment to customer satisfaction. Whenever a product falls short of expectations, they are eager to replace it with something equally wonderful. They are a remarkable company, showcasing unique and innovative products! Thank you, FabFitFun! 🙏🥰🙏

Rep was very helpful in resolving my issue right away (which was not being able to customize my box bc of a glitch). This was immediately addressed and I was given the opportunity to do this with no questions asked.

I was given this as a gift in 2021 and had to input my credit card info . I have emailed asked it to be cancelled and disputed the charge. They responded that my request doesn’t comply with their policy. I have been getting cheap crap boxes quarterly. I don’t recommend this service to anyone. It is a scam.

$237 for $50 of TJ Maxx stuff . Wasted money. Atleast at TJ Maxx u can pick the stuff. Once time did the box and it is the last time. Boxy charm atleast u can pick the stuff and has some value. This is nothing of sort. Pineapple ice cube tray , $14 cooking pan. It is a a joke .

Customer service was awesome. Took care of my problem right away.

This box is really gone downhill. I am an annual subscriber and had ordered some additional items from the add ons sale which I never received. part of the reason I kept subscribing to the box which was that I like their add ons sales to get additional items of products I actually like and use. Also, their customer service is the worst! When they weren't able to fill my items, they included some "extras" which was a plastic pineapple ice cube tray, and an apron! WTF!! I think I was more insulted by this extra crap which I now just threw away.

I wish I could leave 0 stars. I returned to FabFitFun to “check it out” after years of being removed from it. Of course when you go to the website, it asks for your information and since I had a previous account, I updated my information, address, billing and so forth. I thought it was a little weird that it asked me to update my card information right off, but I carefully did not click any buttons that stated I was resubscribing right then and moved on to look at products. Everyone in the online shopping world builds a cart in order to see what the cost will be and if it will worth it. That’s what I was doing. I got to the end, decided I was going to wait on fully sending it, and clicked out of the tab. A few weeks later, I got a box from FabFitFun on my porch. I was puzzled, so I checked my bank records, sure enough, I was charged. My card was run even though I had not given any authorization, confirmation, or clicked any reactivation button. I had been careful not to click any confirmation button because I knew I was just scoping it out. I was charged for a years subscription completely without my authorization, which felt a little like stealing. I contacted their customer service, after going back and forth about the ordeal, never really able to convince them I never clicked a reactivation button, they refused to refund me for the box that was delivered to my house. I cancelled the remaining boxes and was refunded for them, but the box I never ordered was not refunded to me. This is extremely upsetting and sneaky. I feel lied to and stolen from. I will not be returning for subscription and I will not be recommending to anyone I know.

I disagreed with the mystery boxes and the mystery bundle. I added up all the mystery box products and the myself bundle. The cost of these items was $194.00 (based on the prices we f the boxes and bundle). What I received was valued at $132.49. FFF needs to change the value of mystery boxes or bundles to state “value of box or bundle is valued at, up to $50.

The experience was very informative and very helpful

I had to get a hold of FFF customer service and they responded very quickly
I was impressed because that’s definitely not the “norm” nowadays

I was promptly assisted, and treated with respect

I have become increasingly disappointed with FabFitFun’s subscription service and the products offered. I just opened the spring box, which was an epic fail and the nail in the coffin. Including a lip balm as an “full-sized product” and tossing in a trial sized Dove deodorant for this price is an absolute insult. The subscription fee seems to fund the unnecessary packaging which is the ultimate is corporate social irresponsibility. My items could have fit inside a shoebox, yet this thick cardboard box with unnecessary flaps and flowers is all about this month’s subscription that was of any value. And where is it now? My recycle bin. I can get my trial sized deodorant at Target. What a disappointment. Years ago this was a great subscription service and a real treat to look forward to some pampering each season. I stopped for a couple of years and recently resubscribed with hopes it would be a fun way to try new products and treat myself seasonally, Unfortunate that this is the current product. With so much competition and so many options for subscription services such as this one, they really need to up their game. Canceled.

Amazing products, quick response time and results in customer service
Super helpful and friendly

I reactivated an old subscription and ordered a seasonal (single box) and then when prompted, accepted the upgrade option to the annual package of 4 boxes. I was charged for 5. I used the help/chat in the app and within a day, my money for the extra box was refunded. They were very quick to respond, friendly, understanding and helpful. I appreciate such great service and am looking forward to receiving my next box!! They always have the best items!!

I had a concern about one of the products in my first box, I reached out to FFF and immediately got a response and they were able to resolve my issue right away. Beat customer service by far

The computer generated things that I didn’t want and I was disappointed however I reached out and was able to change my items. Very awesome customer service.

I really like the experience all around. I’ve been doing it for a year now with the annual membership. The customization options are great every quarter, and the quality of what arrives is exactly as expected. I tend to splurge on skincare specifically, and the money I save on that has been a game changer. Support has always been great if I need them too. One of my girlfriends also does it and we team up to compare boxes sometimes :)

The FFF customer service team has done it again. They helped me to receive a $20 credit that was missed (by me) somehow! They gave me the credit, no questions asked. Such an amazing gift. Thank you!!

You got back with me pretty quickly about my issue. I did not realize that I needed to respond back to you to receive my credit. I’m hoping I will still be able to receive it.

Customer Service text was super easy, they needed to research the answer and got back to me in a timely fashion and resolved my issue! It was FabFitFun Fabulous!