Mixed experience.
Delivery and installation was very quick and they were quite friendly.
Reason for 2 stars is the oven they installed was not made level with the counter top and no silicone seal around the edges as you would get with a profesional installation.
Edit:
Thank you for a fast response.
A signature only means I did not know better. As with all things, wisdom is something you have after you most needed it which is why we hire experts to perform a function or service. If the expert says it is good then naturally I defer to their judgement.
Google agrees with you about the silicone and I'm not above admitting I made a mistake.
It's still not level with the counter top though.
Reply from FACE Electrical
** Update 28/10/26 **
We have managed to review your order and can see that both your slim depth washing machine and freestanding cooker were delivered and installed in June 2026. The sign off sheet for installation for both of these appliances has been signed by yourself as “Has the appliance been installed and tested to you satisfaction? YES”
We would like to clarify that freestanding cookers are not designed to be siliconed in as to allow for safety, cleaning, and maintenance reasons. It is not standard industry practice to apply a silicone seal around them. Silicone is only sometimes applied to fixed, built-in hobs that are cut directly into a countertop.
Really sorry we only managed 2 stars on this occasion. It’s a shame that it’s taken four months for you to make contact via this review site and not pop into store or call us for the opportunity to provide the high level of service we give to all of our customers.
Although four months has passed since the original installation and this is the first time you have made us aware of any issues we would be more than happy to take a look at this for you if you would like to pop into store or give us a call.
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Thank you for sharing your feedback. We are glad to hear that our delivery team arrived quickly and was friendly, but we are very sorry to hear that you feel the final installation did not meet our usual professional standards.
We take the quality of our workmanship seriously and would love to look into your job record right away. All installations require a customer sign off on completion so not to sure what has happened on this occasion. We will always make sure to run through the working of your new appliance and confirm that you are happy with the installation before leaving (copies of successful installation always left with the customer). Not to sure if this is for a built in or freestanding appliance.
Because we want to protect your privacy, we have just sent you a private request via Trustpilot's 'Find Reviewer' tool to ask for your order number or name. Please check your inbox or reply to that request so we can find your account and get this sorted out for you as quickly as possible.
