Facepunch Studios Reviews 51

Facepunch Studio's take zero responsibility for banning accounts as they outsource it to Easy Anti-Cheat. It is a convenient way to point the finger to someone else and blame them for an error. This company will take your money, have another company take away the product you bought, blame the other company, and keep your money. This is a scam organization and I am in contact with the BBB to ensure this company is shown in its true light.

Recently I have been introduced to one of Face Punch Studios more popular games, Rust. And whilst I can honestly say I have thoroughly enjoyed what little time I have spent on the game a recent experience has left a sour taste in my mouth. I would like to clarify that the game itself in my opinion is an excellent piece of work and I would recommend it to anyone that enjoys first person, multiplayer, survival games. However, this week my brother and I were banned from official servers. Having only played the game for 3 weeks I was at a lost trying to understand what I had done wrong. Naturally, I turned to the staff for support and advise. This is where the experience becomes demoralizing and the situation ultimately hopeless.
Using the provided links, I submitted an appeal to overturn my ban whilst my brother took to an open chat forum in Discord in an attempt to speak to a member of staff. He was successful nonetheless, an admin in the employ of Face Punch responded stating that we were banned from the server because of player association with a hacker, someone using shortcuts to unjustly enhance their game performance. 3 days prior to the ban we had made a friend that we invited to our party, a great social aspect to the game that would make our gaming experience more enjoyable, or so we thought. The official rules state that harbouring known hackers is a ban-able offence. At this point I felt that that my ban was unjust as I was unaware of his indiscretion while playing the game and he gave us no reason to suspect foul play. Baring in mind that I am a novice player with 3 weeks experience, I am still learning the mechanics of the game and can barely navigate the map at the best of times. Just as a hypothetical, a new player could be 2 days into the game and this rule would still apply. According to the admin I should be aware of the various cheats that players can use to outperform other players.
Now that we have a clear picture of the situation, I would like to discuss the response of the community admin when prompted to justify the ban. My brother proceeded to explain our position and convey our side of the story only to be met with a volley of insults and unprofessionalism. As this was an open chat the wider community was able to contribute their opinion on the matter, the entirety of which consisted of insult and foul language, at no point did the admin attempt or offer to depersonalise the situation by starting a private chat. Following on from this, the admin stated that the “Rust community lie 90% of the time”. As my brother’s questions continuously went unanswered the insults continued with the admin declaring he is illiterate and that she needs to educate him. At this point the condescending nature of this community champion bosting 6 years’ experience was clear and we would be best speaking to a member of customer support, a separate entity that would view our story without bias and scrutinise the appeal with discretion. Unfortunately, this is not a resource that Face Punch Studios can provide. It would appear that currently the staff that implement the bans are also the ones to review the appeals, an unjust system from my point of view.
I would like to reiterate the quality of the game is top notch but as it stands the lack of respect from the community admin for the product consumers is dismal and a quality staff/customer relation is non-existent. And again, I would absolutely recommend the game to anyone considering it or is looking for a new and exciting gaming experience. As for myself, I now find myself treading on eggshells limiting my game play as with a black mark against my name I find myself at the mercy of the game admins.

A Humble Gamer.

They removed the forums, destroyed a community that lasted years.