FADR IS INCREDIBLE. FULL STOP. I WORK WITH HUGE ARTISTS AND WE CONSTANTLY USE FADR WHEN THE BEAT PRODUCER IS NOT AVAILABLE TO SEND STEMS RIGHT AWAY, BUT WE NEED TO GET TO RECORDING. THAT IS LEGIT AN E... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists. Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.
Contact info
United States
- contact@fadr.com
- fadr.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best customer service, great plugin
Fadr has great customer service - and very good apps and plugins, I used it for stems separation for a while.
I can just absolutely recommend
Super helpful and fast reply
Prompt Response and Resolution from Support
Richard promptly replied to my email regarding a refund request because I missed the auto renew. Without hesitation, Richard processed my refund. Fadr is a great company and I did not renew because my other projects don't give me time for music production. When my time becomes available, my first subscription will be Fadr.
Easy refund, great customer service
I had forgotten that I even had Fadr. So when I got the notice that my card had been charged I was very fearful that I might not be able to get a refund. To my pleasant surprise customer support at Fadr very promptly issued a full refund. Please understand that the reason I wanted a refund was because I didn’t have the time to use the product. I think it is a very good product and a very honest and responsive company. RB
Everything is perffffadr
Fadr has been an incredible tool for me…
Fadr has been an incredible tool for me as a musician, especially now that it integrates directly with the DAW. The stems feature works flawlessly and makes the creative process so much smoother. I definitely recommend other producers and artists to give it a try
The tool isn't perfect but it works…
The tool isn't perfect but it works well enough. I accidentally got another year subscription extended and got refunded back same day. I didn't have enough time to use it, that's why I canceled
Great customer service
Because of personal reasons i don't need a subscription for another year. Not that i don't want it but i'm 100% sure i will have no time to use it.
The periode i used Fadr.com it worked very good for the reasons that i needed it. i used it online but also in my DAW and it was always working fast and it did its work.
Last week i recieved a notification by mail that my subscription was renewed for an other year for $100, nothing wrong with that only if i know i won't beeing using is it's al lot of money not going to be used. So i sent a mail to customer service, within 1 day i got a respons that my subscription was ended and that the money will be refunded. No difficult question about why, pure trust and emphaty.
If you ask me that's how you need to treat other people and i really appreciate them for it.
sorry if my english isn't completely correct, it's not my native language.
Brilliant customer service
Brilliant customer service.
Came back straight away with a detailed answer to my question.
A really helpful support service
A really helpful support service , they supported me in resolving an issue - very happy :)
Amazing customer service
Amazing customer service - able to respond to concerns quickly and swiftly
Professional level tools
Hi, I use Fadr.AI more then a year, from May 2023. It was first AI I met. During the time I found more useful and nice quality services. What I am really looking for it is voice cloning and voice cleaning futures. I am sure they will be soon.
Great experience
I had a problem with my account and a big thank you to the support. Quick response and they resolved the problem very quickly. Thank's
Fadr is a futuristic marvel.
The technology involved in this tools seem to be drawn from science fiction. Please keep up the good work.
Their costumer support was quick.
I use this service regularly to stem…
I use this service regularly to stem tracks. I’ve made it a part of my regular workflow while building DJ sets. I’ve also used it in music production. Great service that I 100% recommend to people.
Quick action taken.
There was a mistake on a subscription that I activated for my son. I was billed $100 instead of $10. I contacted them immediately and on the same day they reversed the charge of $100. I was very impressed with their quick response to my problem.
Received refund, no questions asked 🙂
After subscribing to Plus, I found the tool, although very cool and does amazing things, it wasn't suitable for my workflow. I emailed to ask for a refund and they agreed, no questions asked. Having looked at other reviews it's a shame they didn't receive this same experience, perhaps they have fixed some internal issues and are now trying to do better.
Personable Service no AI here!
I'm writing to express my sincere gratitude for your prompt and efficient assistance with my recent Fader Plus subscription issue. I initially encountered difficulties applying the "SUMMER25" discount code, resulting in an incorrect pricing calculation. Your quick response and proactive intervention resolved the problem seamlessly, allowing me to finally secure the annual subscription at the discounted rate.
I truly appreciate your dedication to customer service and the immediate support you provided. The ease and speed with which you resolved my issue is a testament to your professionalism and commitment to customer satisfaction. I'm now happily using the Fader Plus subscription and am already benefiting from its stem separation capabilities. The application is incredibly user-friendly, and I’m excited to utilize its features in my future projects.
Thank you again for your excellent service.
Stop waisting customer time on the phone
When cx are on the phone booking in a repair with TCL is a Nightmare, Thet tell us they could be on the phone for many hrs going through trouble shooting and expecting them to do various time wasting time like IE; Fault is sound no picture and customer support is asking the customer to flash a torch onto the screen to determine if there is an image to determine if backlight is faulty or not and asking the customer too many stupid questions before booking in for repairs sorry to say.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








