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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, quick responses, and willingness to resolve issues efficiently. Many users find the product to be ingenious and invaluable, particularly for stem separation, which significantly enhances their workflow for various musical applications, from remixing to creating backing tracks. The ease of use and the quality of the product are frequently mentioned as key benefits. However, some customers were not happy with the product's performance, citing issues with stem separation quality, where elements of different instruments were mixed. A few users also reported problems with subscriptions and slow response times from customer support, though this appears to be an isolated experience compared to the majority of positive feedback regarding support.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Product

Reviewers mention positive feedback about product. Many customers are impressed with the product, especially... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and efficiency.... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and efficient... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, professional, and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FADR IS INCREDIBLE. FULL STOP. I WORK WITH HUGE ARTISTS AND WE CONSTANTLY USE FADR WHEN THE BEAT PRODUCER IS NOT AVAILABLE TO SEND STEMS RIGHT AWAY, BUT WE NEED TO GET TO RECORDING. THAT IS LEGIT AN E... See more

Rated 5 out of 5 stars

We use FADR for sampling purposes. Secondly to extract a vocal cleaner from a track or a specific sound and the result is valid. Extracts up to 16 stems + midi patterns. The midi patterns are correct... See more

Rated 5 out of 5 stars

I work as a full-time musician and music teacher. Fadr helps me a lot as it provides a wonderful stem splitting platform. I'm proud to be a premium user, as I can't get, for example, drums separation... See more

Rated 5 out of 5 stars

FADR.com is hands-down one of the fastest and most convenient platforms I’ve used. I had a question about a project and their customer service got back to me almost immediately — super friendly, super... See more


Company details

  1. Software Company

Written by the company

Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists. Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Remix and Revitalize old Recordings

I used Fadr to re-mix the songs from my cassette recordings of my bands live performances from 30 years ago. A bandmate said "Wow, what great recordings". I didn't want to tell him that I spent a few minutes on each song just to make some minor tweaks, and that made all the difference. I also was able to take out the vocals on some songs when I could not find the karaoke version and even the guitar so I could jam with it.

December 2, 2025
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Rated 5 out of 5 stars

FADR.com is hands-down one of the…

FADR.com is hands-down one of the fastest and most convenient platforms I’ve used. I had a question about a project and their customer service got back to me almost immediately — super friendly, super helpful, and straight to the point. The site itself is crazy easy to navigate, and everything you need is right where you expect it to be. It made my whole workflow smoother from start to finish. Highly recommend!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

I am extremely satisfied with Fadr

I am extremely satisfied with Fadr. The platform works perfectly for my needs and offers great value.

A very special thank you to Richard from the support team. My request was handled quickly, clearly, and with real care. He explained everything in detail and found the perfect solution for my situation. Many thanks for the outstanding support!

Highly recommended. 5 stars.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

FADR IS INCREDIBLE. FULL STOP!!!!

FADR IS INCREDIBLE. FULL STOP. I WORK WITH HUGE ARTISTS AND WE CONSTANTLY USE FADR WHEN THE BEAT PRODUCER IS NOT AVAILABLE TO SEND STEMS RIGHT AWAY, BUT WE NEED TO GET TO RECORDING. THAT IS LEGIT AN EXTREMELY PRACTICAL WAY OF USING FADR. ON TOP OF GETTING CREATIVE. ADDITIONALLY, THEIR CUSTOMER SERVICE IS IMMACULATE! POLITE. COMMUNICATIVE. TRULY LOOKING TO HELP US FEEL AT HOME WITH OUR SOFTWARE! THANK YOU FADR!!!!! WOW!!!!

November 26, 2025
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Rated 5 out of 5 stars

Fadr is a super helpful tool…

Fadr is a super helpful tool for creating stems from your existing music to remix or create tracks to play along with on an instrument (pretty great if you can't get together with the band to practice your set list!), and their customer service is top notch! I emailed for support and was contacted well within 24 hours, and my request was taken care of immediately! I highly recommend Fadr, and am looking forward to new updates!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

A fast help.

I wanted to cancel for now the service is cool but i don't need right now.
I just sent a mail and in a couple of hours it was managed.

November 12, 2025
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Rated 5 out of 5 stars

Truly an ingenious tool for remixes

Truly an ingenious tool for remixes. It helped me a lot to get started, isolate tracks, and edit them. Highly recommended.
The support team responds quickly and is straightforward, just as you would want them to be.

October 28, 2025
Unprompted review
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Rated 4 out of 5 stars

Love The Dum Stemming!

I really enjoyed the ability to stem drums into multiple wave files for individual processing. My disappointment is that my subscription had some problems and I was not able to use the service due to a technical issue at their end. I was given a refund and will try to create a new subscription shortly as their service is really wonderful IMHO!!!! I highly recommend FADR+.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

It was very useful

It was very useful! I needed to separate tracks and it did the trick! I could control them anyway I wanted! This is a recommended tool for anyone in music!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fadr, What a nice PROGRAM ever

All I needed was to separate it for each instrument if I uploaded it online without DAW, so I subscribed to Fadr. However, no matter how much I looked at the menu for uploading the sound source online, it seemed like I was supposed to download and use the DAW plug-in. I think I made the wrong purchase, so I immediately canceled the subscription and emailed the person in charge to ask for a refund. Two days later, I received a call that the card payment was canceled. Surprised by the prompt refund process, I looked closely at the program menu again and found a menu that allows me to download MP3 for each instrument as soon as I uploaded STEM SPLITTER online. When I tested it right away, it was very fast compared to other apps, and one more good thing was that MP3 was separately added with only VOCAL removed. This is very useful for KARAOKE, and the quality of the downloaded STEM was very good. I applied for a subscription with a different account again and now I am very satisfied and trying it. Moreover, I am enjoying this good service at an outrageous low price because it is in the middle of a 50% discount event. I respect and appreciate the FADR production team. My rating is ☆☆☆☆☆☆☆☆☆☆. BEST EVER!!!

September 5, 2025
Unprompted review

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