Fairclough Travel Reviews 66

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This was our first time using Fairclough Travel . Saw Jon Burton on Facebook on Friends of TUI River Cruises and others were singing his praises. Realising he deals with more than just cruises, we tho... See more

Company replied

Rated 5 out of 5 stars

I’ve booked with Fairclough Travel three times now, and every experience has been great. The service is always quick and easy, and I get a fast response whenever I have a question. I wanted to retur... See more

Company replied

Rated 5 out of 5 stars

Jon makes booking the right holiday so easy. He gets to know what you like and uses personal recommendations from his customers to match your demands. You can really trust his judgement to book you yo... See more

Company replied

Rated 5 out of 5 stars

Frankly, Jon make the process of booking a holiday into an experience rather than a faff. He always talks through the options. Gives clear and concise information so you can make a properly informed d... See more

Company replied

Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Travel Aggregator

Written by the company

Your ABTA Bonded Personal Travel Consultants offering amazing experiences worldwide. From Disney to Safaris, Cruises to Attraction Tickets, Short Haul to far flung destinations, we personally curate your perfect holiday or travel experience for both business & leisure. We are proud to be an independent family owned Hays Travel franchise selling ATOL protected holidays and members of the Cruise Line Industry Association and British Franchise Association.


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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Rated 5 out of 5 stars

Fairclough were great …

Fairclough were great and sorted our hotels, flights & Cruise with one call!

January 24, 2025
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Reply from Fairclough Travel

Thank you for booking your Celebrity Cruise with us, it was a pleasure to create your multi centre holiday across Europe

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Rated 5 out of 5 stars

Sent over what I had found online,

Sent over what I had found online,
got a better deal and sorted quickly

January 7, 2025
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Reply from Fairclough Travel

Thank you for the 5* Review, it was a pleasure to arrange your holiday for you and be able to provide a truly personal service with online prices, we look forward to helping again in future.

Rated 5 out of 5 stars

Easiest transaction ever

Jon made booking our next river cruise painless and easy. Since we are located in the US, it is not always easy to book, but Jon went above and beyond to make this an easy process. Great job Jon and many thanks for your help!

January 3, 2025
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Reply from Fairclough Travel

Thank you for the fantastic review, we are pleased to have made the process simple for you... have a wonderful River Cruise!

Rated 5 out of 5 stars

Jon and the team were brilliant

Jon and the team were brilliant. Lots of communication through out. Fast and friendly service.

November 21, 2024
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Reply from Fairclough Travel

Thank you for the lovely review and booking your cruise with us. We look forward to helping with any future holidays

Rated 5 out of 5 stars

Amazing service

We received an amazing service. Jon was very flexible and very patient with the options and adjustments we requested. He ensured he explored all options to give us the best itinerary with the optimum value. We are delighted and cannot wait for our holiday.

September 26, 2024
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Reply from Fairclough Travel

Thank you for your 5* review, we are proud of the service we offer in finding the perfect travel experience. We look forward to helping again in future.

Fairclough Travel

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Rated 5 out of 5 stars

Great personal service

Great personal service. Kept in touch throughout.

August 10, 2024
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Reply from Fairclough Travel

Thank you for booking your family holiday with us, we look forward to helping with any future travel requirements.

Fairclough Travel

Rated 5 out of 5 stars

Goes the extra mile

This was a holiday of celebrations. The hotels booked were amazing and because being made aware of the celebrations they provided special treats. Any little problem was sorted immediately. A truly magical experience

September 9, 2024
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Reply from Fairclough Travel

Thank you for booking your celebratory trip with us, it was an absolute pleasure to organise this for you and we look forward to helping again in future.

Fairclough Travel

Rated 5 out of 5 stars

Choosing the right cruise

John was very helpful and patient in answering all my questions about cruises. He sourced a few different options and came up with some great suggestions to suit our wish list. Thank you John, you are extremely knowledgable and travel is obviously your passion.

October 7, 2024
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Reply from Fairclough Travel

Thank you for booking your cruise with us, we are proud to be members of the Cruise Line Industry Association to always provide the best impartial advice. We look forward to helping with any future travel requirements.

Fairclough Travel

Rated 5 out of 5 stars

Jon very knowledgeable

Jon very knowledgeable, friendly and went away and price matched for me. Wished me happy holidays and asked for feedback after my holiday so he is better informed to help other future customers.

September 3, 2024
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Reply from Fairclough Travel

Thank you for choosing us for your holiday, we pride ourselves on delivering the best possible service and look forward to helping with any future travel requirements.

Fairclough Travel

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