Fair Deal Music Reviews 

6,501
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 728 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing honest advice and making purchases completely stress-free. People are also thrilled with the extensive range of musical instruments available at fantastic prices and delivered promptly. Some reviewers were not happy with courier delivery services, mentioning occasional logistical delays or careless handling by drivers. A few consumers also pointed out minor drawbacks such as missing basic accessories or less than ideal packaging conditions. Others noted that specific items required minor adjustments or differed slightly from expectations due to previous ownership.

What people talk about most

Product

People report positive experiences with product selection and quality. Reviewers frequently mention finding... See more

Staff

Consumers find staff to be positive, highlighting their friendliness, helpfulness, and expert product... See more

Service

Customers had positive experiences with service, highlighting a friendly, reliable, and professional team... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Price

Reviewers highlight positive aspects of price, consistently reporting great deals and very reasonable costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another 10 out of 10 for fantastic service from Jim, Jay and the rest of the crew from Fair Deal Music.Great advice for helping me choose the Blackstar Mini Beam guitar / bass combo. What an in... See more

Rated 5 out of 5 stars

They went above and beyond Honestly. Very expensive piece of musical equipment that was sent 48hr service and got stuck somewhere in a UK DHL warehouse without showing any update. I was worrying sick... See more

Rated 5 out of 5 stars

I am a professional musicians and content creator so buying and selling gear is pretty much an everyday thing for me and I have to say, dealing with Fair Deal Music has always been so smooth, frie... See more

Rated 5 out of 5 stars

One of my favourite guitar shops. Friendly, knowledgeable service with a sense of humour, but they will also leave you to browse and play if that's what you prefer. Fair Deal have a great range of ne... See more


Company details

  1. Musical Instrument Store
  2. Guitar Store
  3. Music Store
  4. Piano Store

Written by the company

Fair Deal Music offer a competitive price on a wide range of Musical Instruments, Professional Audio Equipment and Music Accessories. We offer FREE delivery to UK Mainland and excellent customer service both online and in our Birmingham city centre flagship store.

Why Fair Deal Music?

Written by the company

High Retail Standards
We do our very best to stay at the top of the musical retail industry and our prices speak for themselves! Fair Deal Music is a music shop that stocks top brands at great prices and provides world class customer support.
Helping Musicians Since 1987
We are very proud to have a long history of great service and our customers can count on our experience.
Expert Music Knowledge
Fair Deal Music is the best place to come to with your questions about products. There is always an expert at hand when you call us!
After-Sales Support
We will continue to be here after you have made your purchase and we will resolve any issues that might arise as quickly as possible.
What you see is what you pay
The prices we advertise have tax included.
Free UK Mainland Delivery
We pack and send every item without additional cost to UK Mainland. Free shipping is not available if you are from overseas, but, in order of saving you as much as possible, we'll price you individually.

Satisfaction Guaranteed

30 days money back guarantee

30 days money back guarantee
Regardless of whether a product is faulty or not, you have 30 days after we deliver it where you can inspect it and cancel the purchase without any reason other than that you no longer want it.

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,501)

697 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A pleasant experience

The description was very well placed and purchase price very reasonable. On receipt, the goods arrived well packaged and damage free. In all, a really pleasant experience.

August 3, 2026
Fair Deal Music logo

Reply from Fair Deal Music

Thank you so much for your review, Rob. We’re delighted to hear that you found the description accurate, the price reasonable and your purchase well packaged and delivered safely.

We always aim to provide a five-star experience, so we’d genuinely appreciate hearing if there was anything we could have done differently to turn your pleasant experience into an exceptional one. Your feedback helps us continue improving.

Thank you for choosing Fair Deal Music, we hope to welcome you back again soon.

Rated 5 out of 5 stars

Very Nice Friendly staff

Very Nice Friendly staff.
Very knowledgeable about the products and offer good advice.
Really good product range.
I am hoping my 5 stars will be reflected on my next vist and purchase ;-)
Nice easy purchase, Loving my new Keyboard.

August 2, 2026
Rated 5 out of 5 stars

One of my favourite guitar shops

One of my favourite guitar shops. Friendly, knowledgeable service with a sense of humour, but they will also leave you to browse and play if that's what you prefer.
Fair Deal have a great range of new and pre-owned guitars and amps, including some rarities.

August 1, 2026
Rated 4 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff. I was looking at a used Strat which I tried out but decided against it in the end for cosmetic reasons. An alternative was suggested to me which I bought. It is my preferred colour and has a maple neck and fretboard which is my preference.
The brand I bought is SGOE who I had not heard of before. I am impressed with the materials and build quality of this guitar and the sound quality is very good, also a very reasonable price.
I part exchanged a guitar and although I hoped for a better price was able to negotiate a slightly better deal in the end.
I also bought a gig bag and some recommended Roland headphones to use with my guitar amp,

July 31, 2026
Fair Deal Music logo

Reply from Fair Deal Music

Thank you for taking the time to leave such a detailed and positive review. We’re delighted our team helped you find a guitar in your preferred colour, with the maple neck and fretboard you were looking for.

The brand is called SQOE, and we’re pleased you’ve been impressed by its build quality, sound and excellent value. We hope you enjoy playing your new guitar, along with the Roland headphones and gig bag.

It was a pleasure helping you, and we hope to welcome you back again soon in-store or online. We’ll certainly aim to turn your next visit into our usual five-star experience.

Best wishes,
The Fair Deal Music Team

Rated 5 out of 5 stars

Experience was anyone could reasonably…

Experience was anyone could reasonably ask for - good cooms, rapid delivery via DHL, services offered as part of transaction were all actioned, condition as described, price etc - just about perfect.
If there was an issue it would be packaging - although the instrument was double boxed, the inner box was a right rattling fit within the outer.

August 3, 2026
Rated 5 out of 5 stars

Im a regular customer and fairdeal has…

Im a regular customer and fairdeal has never let me down in any way shape or form there service is way above expectation.
I have a problem with one of my strats and I phoned up and was told yes no problem just bring it in and we will look at it and tell you what's wrong. It really was as simple as that so when I get chance or to be honest stop being guitars I will get it sorted out

July 27, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had a small issue where staff couldn't find the correct tremolo arm for my instrument. The staff hand delivered it to my door once it was found. Above and beyond.

July 24, 2026
Rated 5 out of 5 stars

Yamaha electric piano

We bought a Yamaha electric piano and stand. Wayne in the keyboard dept. is most helpful and gives fabulous customer service. The staff are knowledgeable and the instruments top quality with a great range of instruments. Demo and playing of the product is offered. Thoroughly recommend the service over internet buying.

July 26, 2026
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