They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
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Reviews shaping this summary
Falan Parts are reliable people, no inconvenient occurred with the goods purchased, delivered in reasonable time and no damage. Until now I can count good experiences with them.
Had everything I wanted. Responded quick to concerns I had with a shipping issue which they helped to resolve.
My experience with Falan turned out to be excellent. Whenever any situation arose, the team responded responsibly and consistently showed a willingness to help. The quality of the product exceede... See more
Company replied
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.3
Excellent
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive when I had questions
December 11, 2025
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I’m really happy with my Vespa
I’m really happy with my Vespa. Thank you so much for the accommodation!
October 17, 2025
They are explanatory
They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece).
Noah is a valuable collaborator.
October 27, 2025
It took almost two months to get
It took almost two months to get the parts I ordered. I was in contact with costumer service but it didn’t help at all
October 13, 2025
Very slow and incomplete
Very slow comunication, very slow for shipping, incomplete order.
August 27, 2025
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Great service
Great service, arrived without any issues. Will use the service again
September 15, 2025
Great to deal with you
Great to deal with you. Fast shipping and the product was as I wished
August 20, 2025
Reply from falanparts.com
Dear Josephine,
Thank you for the review and the order.
We hope you will enjoy the parts :)
Best regards,
Team Falan Parts 🛵
I am very satisfied
August 19, 2025
Reply from falanparts.com
Dear Valon,
Thank you for the review and the order.
For sure, one of the best-looking Vespas in your country!
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
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Great service
Great service, questions answered quickly, fast delivery and top products!
September 12, 2025
Unprompted review
Reply from falanparts.com
Dear Tom,
Thank you for the review and the order.
That is what we like to hear! We hope you will enjoy the parts.
Best regards,
Team Falan Parts 🛵
excellent product
August 20, 2025
Reply from falanparts.com
Dear Toygan,
Thank you for your review. What should we do without customers like you :)
We hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
absoluteley horrorfying experience
absoluteley horrorfying experience. no email is answered "at the first time", after waiting minmum 2 days and longer, or no answer follows. i always had to send email twice a time, even it is holiday, this is not ok organised here. then after waiting three weeks of my order, you tell me after( i asked again where my order is) almost 4 weeks, that this has been a stock fail ,my topcase is not available any more..??? wow!
no info, no mail, lost so much time, unbelievable, got infomations only, when i asked it before, really disapointed so annoying..never again sorry
July 17, 2025
Unprompted review
Reply from falanparts.com
Dear Angelique,
Thank you for the review.
Sadly, your review is not genuine, which is something we do not appreciate. Please consider rewriting it to something honest. A one-star is no issue, but make it truthful.
You willingly placed an order while we were closed for five weeks. You were well aware that you had to wait for such a long time for a discount.
When you placed the order, you had information on when it would be shipped, and we mentioned that our email replies are delayed.
As soon as we returned from holiday, we sent you an email that, sadly, the part you ordered was out of stock due to a system error on our side. We emailed you about this within a reasonable period (37 hours after opening). And we gave you a solution for a top case paint matched to your colour that is out of production (no longer being made). This would have been at extra costs, ofcourse, since it would be a job for a painter. In our opinion, a great solution is to get a product that you can not get anywhere else anymore. And that for a small extra charge. But instead, you called it ridiculous to pay for such a thing, even though you didn't know the price of the additional charge.
After we sent the email, you replied very angrily and unprofessionally. But when we tried explaining it to you, it only seemed to get worse. As you, for some reason, placed this review and opened a claim with PayPal... Even though we had offered you a refund or a paint-matched top case ourselves. Meaning, a PayPal claim was the last thing you should have done :(
To conclude, the long wait time was not our fault. You decided to wait. The product was out of stock, which was our fault. We apologised and tried to find a solution for you, but you straight up declined. If we were not closed, we would have contacted you within a day to let you know the part is no longer available. We always replied to your emails within one working day (in working times) and helped you out with any questions or comments. As all your questions, which were a lot, got replied to :)
Please do not order from us again if this is how you go about your business.
Best regards,
Team Falan Parts 🛵
Good customer service
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
June 26, 2025
Reply from falanparts.com
Dear Nolan,
Thank you for the review.
Sadly tracking does not always go as planned :( But happy that you liked our service.
Hope to see you back again soon!
Regards,
Team Falan Parts 🛵
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Fast snd easy!
June 18, 2025
Great customer support
Had everything I wanted. Responded quick to concerns I had with a shipping issue which they helped to resolve.
June 26, 2025
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