They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
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Reviews shaping this summary
Falan Parts are reliable people, no inconvenient occurred with the goods purchased, delivered in reasonable time and no damage. Until now I can count good experiences with them.
Had everything I wanted. Responded quick to concerns I had with a shipping issue which they helped to resolve.
My experience with Falan turned out to be excellent. Whenever any situation arose, the team responded responsibly and consistently showed a willingness to help. The quality of the product exceede... See more
Company replied
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.3
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Very good delivery and quality on the…
Very good delivery and quality on the products. I Will definetley buy again.
September 11, 2024
Reply from falanparts.com
Dear Daniel,
Thank you for the review.
We hope you will enjoy the fantastic indicators on your ZIP!
Best regards,
Team Falan Parts 🛵
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communication
There is only one communication channel, WhatsApp. But it is not maintained in a serious manner. You are not told when the delivery will be. International delivery is very non-transparent. I pay the VAT from Holland plus customs in Switzerland plus more VAT from Switzerland. The whole system is not customer-friendly. Next time I will buy from a transparent supplier.
September 5, 2024
Reply from falanparts.com
Dear Rolf,
Thank you for the review.
We indeed see that something went wrong with your communication. Our apologies for this; we wish it had gone smoother :(
Customers outside the EU do not pay us VAT. You only pay VAT to your local government as an import tax, which your local customs charge you. So, you did not pay double VAT. You can see this in your order.
And we looked back at it, but we do not understand what you mean by the international transport not being very transparent. The tracking seems to work perfectly :)
If you still have any questions, please feel free to reply to the email we sent you. We are keen to receive feedback on the tracking system that is not transparent, according to you.
Best Regards,
Team Falan Parts 🛵
Reply from falanparts.com
Dear Nial,
Thank you for your review.
Sadly, you have not contacted us on our platforms regarding a late delivery. After looking into it, we see that the delivery driver tried to deliver your package, but you were not at home.
Because of this, the package was sent to a nearby postal office, where you let it sit for two weeks.
We are unsure why you are placing a review stating that we are late when you let the package sit at the postal company. The delivery itself was done well within the given timeline :)
If you still have any questions, please let us know.
Best regards,
Team Falan Parts 🛵
Great price
Great price, good communication, fast delivery, well packed and a great product. Would definitely buy from them again.
September 4, 2024
I have used this dealer numerous times…
I have used this dealer numerous times and service is always great highly recommended
August 26, 2024
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I understand that this is international…
I understand that this is international base, i got 2 separate orders with them. My only complaint i have is shipping takes to long and no phone no# to call. We only connect with whats up app. They are good to answer but the time difference and i dont fell they did a extra mile to satisfy my mix up and issue on my orders. I’ve spent over 1$k with them. Coz of poor communication they even almost send me another set of my order. But i messaged them to be on good faith. And to justify that i don’t take advantage.
I have not put my parts yet but i am sure it will be fine. Its all malossi for my vespa
August 1, 2024
Everything was as described
Everything was as described. Parts arrived sooner than espected.
August 8, 2024
Beautiful Vespa bag arrived well…
Beautiful Vespa bag arrived well packaged and promptly. Will order from you again. Thank you
July 29, 2024
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Perfect store.
July 22, 2024
Very helpful and quick to respond
Ordered some bitubo shocks for my Vespa from Falan Parts to the UK and overall a great experience. Noah was very helpful and replied quickly to any questions or messages.
Worked out much cheaper than SIP or Scooter Centre also. Would 100% use again.
Thanks 👍🏼
July 29, 2024
Unprompted review
Sosa rims black
I bought the Sosa rims black for my Vespa Sprint and put the final touch on my customization. They make the Sprint look more special.
June 20, 2024
Unprompted review
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-1 was not informed about the lack of…
1 year ago I thought it was the best scooter webshop, but now it's the worst since my last order.
July 12, 2024
Unprompted review
Package took over a month to arrive
Package took over a month to arrive. Was lost for 2 weeks
June 20, 2024
The people are always kind but desperate…
The delivery time was really bad for me.
Beside the fact that you have to pay for everything like transport, payment system… at the end the product is not anymore reasonable priced and the performance is (even your are charged) really bad!!!
The delivery time for transportation (in my choice initially UPS) was unreasonable for year 2024!!!. They ignored my UPS wish and I got DPD as forwarder and after 10 days (6 working) days I got finally my ordered products!!!!
From my view it is obvious if a person selects & pays 10 bucks for UPS that he wants it quick.
Again no responsibility and they put the shame on DPD, even it was their choice.
So my recommendation is not to use Falan ….
June 7, 2024
Reply from falanparts.com
Dear Joerg,
Thank you for your review.
We are sorry to see your bad experience with us. We wish you had received your order faster. However, we must follow investigation processes when a package is delayed. In your case, it took a bit longer than usual. Yet again, DPD solved it. That proved why we must follow their processes.
As for your claims, you do not pay for the payment system; we pay for that!
Paying a shipping fee is normal for small orders like yours. Even with paying the shipping fee, your order was still cheaper than our colleague companies'. So, we are not sure how you came up with this, as we always try to keep a close eye on this!
We know that UPS was your choice. However, UPS is not available at Falan Parts anymore (they underperformed too much in the past). Sadly you could still select this due to a mistake on our side, so we informed you about this and refunded you the difference for shipping it with DPD instead.
DPD and UPS have the exact same delivery promise in terms of days, so that is why we chose DPD in your case.
As for taking responsibility. We did take responsibility by starting an investigation with DPD as soon as you contacted us about the shipment being delayed. Two days later, you received your package.
Sadly you did not want the parts anymore and returned them to us with a free return label.
We hope that you were still able to find the parts elsewhere, and get them installed on your Vespa :)
We wish you all the best and are happy to answer any of your questions about the order or review.
Best regards,
Team Falan Parts 🛵
Everythink went great
Everythink went great, good product and kind conversation. PERFECT DEALER
May 21, 2024
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Great service ordering Vespa tail bags
Ordered 'Classic' tail bags for my Vespa. Delivered quickly and very well packaged. Great product too. Would order again from this company.
May 21, 2024
Very knowledgeable
Initially I had some issues with parts but everything was fixed up perfectly with replacement parts provided. Give them time and they will do everything they can to give you a good service, just be patient and everything will be perfect.
May 28, 2024
Unprompted review
Everything fine!!!
April 24, 2024
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