They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
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Falan Parts are reliable people, no inconvenient occurred with the goods purchased, delivered in reasonable time and no damage. Until now I can count good experiences with them.
Had everything I wanted. Responded quick to concerns I had with a shipping issue which they helped to resolve.
My experience with Falan turned out to be excellent. Whenever any situation arose, the team responded responsibly and consistently showed a willingness to help. The quality of the product exceede... See more
Company replied
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.3
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Phenomenal comunication
Phenomenal comunication, fast service, accurate information....
February 19, 2025
Reply from falanparts.com
Dear Marko,
Thank you for the review.
We try our almost best! Enjoy all the parts.
Best regards,
Team Falan Parts 🛵
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Quick and accurate delivery
January 22, 2025
I experienced delay in…
As someone else I experienced delay in getting the item, 1 adhesive scooter logo. It took almost 1 month from Netherlands to Italy due to various trouble with UPS. Anyway I got assistance. However unfortunately the logo is too rigid and does not follow properly the bending of the scooter body. Lets hope the sticker holds
February 14, 2025
Unprompted review
Reply from falanparts.com
Dear Neopensionato,
Thank you for your review.
Sadly it did not go as planned. Sometimes postal companies can be difficult to work with, especially if something goes wrong... We are happy that we could solve it in the end.
As for the logo, I see that this has already been solved for you :)
Enjoy.
Best regards,
Team Falan Parts 🛵
Falan Parts had what I needed
Falan Parts had items I was looking for which I could find anywhere else. I appreciated their prompt responses and the item arrived in a reasonable time at a reasonable price. I would recommend FP to anyone.
January 20, 2025
Perfect ad always
December 30, 2024
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Trustable seller
December 2, 2024
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Falanparts have: Can be Trusted & deliver reliably, Worldwide
Falanparts have:
1. Organised website
have (for me Vespa) available spare
parts of which are not available
here in NZ or AUST.
2. Customer support via (
WhatsApp); this ensures
customers in my case
International are attended
to in a reasonable time.
3. The part I bougt via Falanparts
arrived here in NZ (19,000km)
in aprox. 2.7 weeks.
.
December 2, 2024
I have ordered 2 times some parts from…
I have ordered 2 times some parts from falanparts, both times it didnt arived on tume, until I reminded them several times and asked what is the problem, I did get one shipment after 5 months😂. Also they never responded in written to mails, so quite bad communication as well. But afterall I did get the parts, so not horrible experience. But much space to improve. Its a pitty since they got wide assortiment of parts for Vespa.
November 6, 2024
Reply from falanparts.com
Dear Dean,
Thank you for the review.
We have looked into it for you but could not find any emails from you at all. So the review does not really match the story :(
We did however email you, but without any reply... So we are not sure how you can tell us to improve when you do not reply.
As for your order being late. Sadly we have made a mistake with it. Which was solved right away as soon as you contacted us through our chat.
We also apologized for it and offered you an additional solution, which again, we got no reply on.
We hope you still enjoy the parts, however :)
Best regards,
Team Falan Parts 🛵
U.need better transportation service …
U must improve the speed to transport the package we are in 2024 and you transport by dhl with car and not by plane
October 23, 2024
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We ordered some stickers for my sons…
We ordered some stickers for my sons Piaggio Zip. Everything was going great up until the couriers got involved :-(. They returned the package to Falan twice which delayed the receipt of the package. Falan then paid for Express delivery via a different courier, success - goods received. Thanks to Noah at Falan for his help.
November 14, 2024
Unprompted review
not even updating on my purchase LOL
October 22, 2024
Reply from falanparts.com
Dear Jazzelle,
Thank you for the review.
We see that we did update your order accordingly and that it arrived within a short week in The Philippines as planned.
It is however you, who did not reply to any of our emails sadly. Which if you want to do, is still possible. But please do not write reviews on this page with lies. That is very unkind of you.
We hope you still enjoy the parts.
Best regards,
Team Falan Parts 🛵
Falan promptly fulfilled my order.
The chaps at Falan promptly fulfilled my order shipping to the U.S.A. even after DHL mishandled the original shipment. My Vespa parts arrived, and I am very pleased with the service I received. Good communication with them via their site chat function and email/WhatsApp.👍 I have just placed another order, and I am sure I will be equally satisfied.
October 21, 2024
Unprompted review
Reply from falanparts.com
Dear Scott,
Thank you for the review.
We appreciate it a lot! Enjoy the parts, and we hope to see you back again soon :)
Beste regards,
Team Falan Parts 🛵
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Product delayed 3 months and even…
Everything ok with the product.
I would prefer a bit better customer service
October 1, 2024
GOOD PLACE TO GET VESPA PARTS
September 24, 2024
Reply from falanparts.com
Dear Harry,
Thank you for the review.
That is how we like to see it 😎. Enjoy the parts!
Best regards,
Team Falan Parts 🛵
Reply from falanparts.com
Dear Gurkan,
Thank you for the review.
Glad to see you like it all!
Best regards,
Team Falan Parts 🛵
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