They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Falan Parts are reliable people, no inconvenient occurred with the goods purchased, delivered in reasonable time and no damage. Until now I can count good experiences with them.
Had everything I wanted. Responded quick to concerns I had with a shipping issue which they helped to resolve.
My experience with Falan turned out to be excellent. Whenever any situation arose, the team responded responsibly and consistently showed a willingness to help. The quality of the product exceede... See more
Company replied
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.3
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Reply from falanparts.com
Dear Toby,
Thank you for the review.
Enjoy the footpegs on the Greek roads :)
Best regards,
Team Falan Parts 🛵
Great customer service 100% satisfied!
October 11, 2023
Reply from falanparts.com
Dear Mark,
Thank you for the review.
We are happy that you liked our service.
Enjoy the amazing set of parts.
And we hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Excellent product and very clear guide…
Excellent product and very clear guide online how to fit this. Post time was expected as outside of the UK but definitely worth waiting for and would use again.
October 10, 2023
Reply from falanparts.com
Dear Andrew,
Thank you for the review.
We are happy that you have received the parts in one piece. UK shipments can sometimes take a bit longer due to customs... :(
But all is good with your package.
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Communication was brilliant
Communication was brilliant. So easy to chat with them. They were there all the way. Product is of very good quality and very easy to fit.
October 4, 2023
Reply from falanparts.com
Dear Stu,
Thank you for the review and the kind words.
Always trying our best on the service :) Enjoy the amazing luggage carrier!
We hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
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Been weeks and nothing has turned up…
Was a late delivery but the customer service was very good and sorted out the problem quickly
October 3, 2023
Reply from falanparts.com
Hi Mark,
Thank you for the review.
We are glad that you liked the service. And luckily, it all went smoothly afterwards :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
It took two weeks to the shipment to…
It took two weeks to the shipment to arrive to Spain, but happy with the communication by WhatsApp, and the product works perfectly
September 28, 2023
Reply from falanparts.com
Dear Yan,
Thank you for the review.
We are glad that you liked our service.
And we hope to see you back again soon :)
Best regards,
Team Falan Parts 🛵
Perfect all
September 21, 2023
Reply from falanparts.com
Hi Ioannis,
Thank you for your review.
Glad you liked it. :) Enjoy the extra speed!
We hope to see you back again soon for more perfect parts.
Best regards,
Team Falan Parts 🛵
Great shop
Great shop, always on time like promised. Parts like described. Excellent! I recommend it to all.
Always able to help me out with finding new parts.
October 1, 2023
Unprompted review
Reply from falanparts.com
Dear Frederike,
Thank you for the review.
Glad you liked it.
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
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Long Time from order to delivery
From order to delivery, 16 days passed. I had to ask falanparts twice until the shipment was transported from Netherlands to Germany. The products are great and so, as described.
September 29, 2023
Reply from falanparts.com
Dear Sandra,
Thank you for the review. We appreciate it a lot :)
Sadly the delivery services are not always as smooth. But I'm still happy you received the parts.
We hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Very pleased with gts sidepanel trims carbon effect. Good website easy payment well packaged and good delivery time. Many thanks Richard
Very pleased with gts sidepanels
August 28, 2023
Reply from falanparts.com
Dear Richard,
Thank you for the review.
We are happy that you like them. It's one of the best upgrades. :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵
Long delivery without any information from the company
Not happy that I need to chase the order and that it takes almost 5 month to receive the ordered items.
No information given by the company in regards to any delay without chasing answer on the chat. Later no answer was given on the chat and had to contact the company via WhatsApp to get the order shipped.
August 23, 2023
Reply from falanparts.com
Hi Per,
Thank you for the review.
Our apologies for it taking so long. The communication on your order did not go as it was supposed to. This, sadly, is 100% our fault.
Despite the wait, we are happy you could still receive the parts, as these were not being sold anymore.
I hope you can appreciate the partial refund we have given you because of the wait.
We wish you a great time with the parts for your Vespa.
Best regards,
Team Falan Parts 🛵.
Satisfied with my purchase
I received everything that I have ordered. The price of the parts was very good in compariason with other webshops. I have a problem with the delivery, which took 21 days. The parcel was lost by DPD.
August 24, 2023
Reply from falanparts.com
Dear Mihail,
Thank you for the review :)
We are glad you like the parts, as it is a very nice set of rims.
Sadly, shipping indeed had a lot of hiccups. Hopefully, this won't happen next time.
We would love to see you back again soon.
Best regards,
Team Falan Parts 🛵.
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Top shop
Top products, shipping as described. Nice mail communication. Gladly again at any time!
August 14, 2023
Reply from falanparts.com
Dear Chris,
Thank you very much for the review.
Always nice to work with you :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Poor responsiveness to email
Poor responsiveness to email. There is no direct phone number.
August 3, 2023
Reply from falanparts.com
Dear Edi,
Thank you for the review.
The response to your emails was indeed slow. Which we apologize for.
I see that it did get solved, however :)
And we do have a phone number. You can find it at the bottom of our website to chat with us through what's app. Calling us can be done on request since we prioritize chats and emails to help out all our customers.
We hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Perfect business
August 10, 2023
Reply from falanparts.com
Dear Bora,
Thank you for the review.
Enjoy the ECU :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Reply from falanparts.com
Hi Behre,
Thank you for the review.
Enjoy your new parts :) Hope to see you back again soon.
Best regards,
Falan Parts Team 🛵.
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Little to no communication on orders…
Little to no communication on orders placed 30 may. Despite their 24h reply policy. Seems like first and last i spend money here.
July 12, 2023
Unprompted review
Reply from falanparts.com
Dear Paul,
Thank you for the review.
As you know, you placed a pre-order with us. So it indeed takes longer to get something delivered. The package would have been sent out today, but we refunded you instead, as you requested.
We apologize for the lack of replies. Your email was archived by accident, making the complete email row invisible in the general inbox. Since no new emails were sent separately, we did not see it, which is, ofcourse, our fault.
Luckily we could help you out within an hour after seeing the review :)
We hope you still have the vario cover on your GTS one way or another.
Best regards,
Team Falan Parts 🛵
Good return policy
Got the wrong item, but exchange was no problem and delivery was fast!
June 18, 2023
Reply from falanparts.com
Dear Florian,
Thank you for the review.
Mistakes happen. But we are always there to solve them!
Glad we could help you out so fast.
Enjoy the speedometer :)
Hope to see you back again soon.
Best regards,
Team Falan Parts 🛵.
Without DHL Trouble would ne star
June 13, 2023
Reply from falanparts.com
Dear Oliver,
Thank you for the review.
Shipment companies can indeed be a hassle...
But luckily, it arrived fast after our calls. Hope you will enjoy the shocks.
Best regards,
Team Falan Parts 🛵.
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