Fanatec Reviews 

Update: Fanatec support escalated the case, sent replacement parts, and the cockpit is now assembled. They also provided a refund and an accessory as compensation. The delay was frustrating, but the issue was ultimately resolved.

3 Weeks Waiting for Replacement Parts – No Response

I received my CSL Cockpit bundle from Fanatec on February 4th.

When assembling it, I discovered that the B1 and B2 parts were identical – a known production mistake. I reported this on February 7th and have been in contact with support since then.

It has now been nearly three weeks. The cockpit cannot be assembled safely because the seat support is structurally compromised. I have not received replacement parts, shipment confirmation, or tracking information.

I have sent multiple follow-up messages, including urgent requests, and have received no response.

This is a confirmed production error, yet the issue remains unresolved after three weeks, leaving the product unusable.

I am still waiting for a proper resolution.

Didn't expect anything for my out-of-warranty pedals that have disconnect issues. Sending out a new PCBA instead of having to replace the pedals themselves was a better solution than having them replaced, thank you.

Had really thank Chris for helping me get the old part I need for my CSL Elite Wheel.

I was struggling to calibrate my wheel and Chris from fanatec was a huge help I had it fixed in a few seconds with he’s help

Chris was quick to reply knowledgeable and caring to solve my problems with the base

Fanatec's customer service is truly the worst ever.
I sent back defective items (with a return number) and have been trying to get my money back since the end of January. After creating six tickets and sending 35 emails, nothing has been resolved.
The worst part is that they no longer respond to anything.
Truly terrible.

I’ve now had two separate RMA experiences with Fanatec/Corsair, and both were perfect. I had a CSL DD issue during the acquisition transition, and support was surprisingly fast even then. Recently, I had a button issue on my McLaren wheel, and the team (shoutout to Mario and Dory!) sorted it out immediately. I know people talk about the "old days" of long waits, but that hasn't been my experience at all. Quick responses, fast shipping, and great help. Highly recommend!

My recently purchased steering wheel failed and I contacted Fanatec customer support. Chris Schulze responded quickly and positively and got my return sorted in a quick and easy manner for me. Very happy with the response from Fanatec.

I did order a CSL DD GT3 bundle with the booster kit and it came two days earlier than estimated even though it said it was on backorder. Everything went well and works very good. The communication on the forums is also top notch. I will definitely purchase more Fanatec products :)

I had a great experience with Fanatec's customer service. I want to give a special shout-out to Chris, who was incredibly helpful and professional. He made the whole process smooth and resolved my request quickly. It’s always a pleasure to deal with support that actually cares about the customer. Highly recommended!

Many people have complained about Fanatec's customer service in the past, so I was shocked by how good they were at assisting me. I dealt with Chris who was quick to respond to each of my emails and he clearly explained each step of the warranty process. This experience makes me really glad that I bought in the Fanatec ecosystem.

Shit experience !
700 euros for a wheel that PS5 cannot recognized.
Firmware do not install properly on top of this on PC ! I have lost almost 6 hours to solve something and i am still blocked !

Thanks as well for the bolts that are not included in the pack. You are 2 euros too close to not include some pack of bolts ??

I was a little concerned about Fanatec's customer service until Chris handled my request. What an incredible experience! Chris provided me with excellent service, he was very friendly, polite, and truly professional. Chris solved my problem in less than two days. I am really satisfied with his service and the Fanatec product.
Guy

I would like to express my appreciation for the support I have received from Fanatec.
Throughout my replacement process, the team has been responsive, professional, and helpful. In particular, Brandon has been very attentive, patient, and clear in his communication. He followed up on my case, provided updates, and ensured that the necessary replacement parts were processed.
Even when I had additional questions regarding shipment and tracking, Brandon continued to assist and verify the information for me. His professionalism and dedication to customer support made the process much smoother.
Thank you to Brandon and the Fanatec team for the excellent service.

Great support from Chris and Gaurav of my DD+ wheel base replacement. Always polite support. Especially the return of the broken dd+ base, only two months old and thus a warranty case, was very well supported by those guys. The shipment of the new base took 8 working days after Fanatec received the broken dd+ base, which is still acceptable but in my opinion a point of improvement, 3 to 5 working days would be great😉👍

Took a couple of days before getting an intial response but both Gaurav and Chris were very friendly and helpful in dealing with my warranty request and answering questions that I had. Fanatec/Corsair also supplied the shipping label for sending the faulty item back to them, great experience overall.

Nothing to say. When a brand is the best, but thanks to the people like lex (my Technical Support Advisor) who managed all the procedure, she was the best too. All it was easy !!!

I had a problem with my Load Cell Kit and contacted the support team. Brandon was incredibly helpful and found a very fair and fast solution for my situation. The replacement part arrived quickly and everything is working perfectly now. I am very impressed with how they treat their customers. 5 stars!

I am beyond impressed with the service I received from Fanatec support. From the very first contact with B, the response time was incredibly fast and communication was clear and professional throughout the entire process.
Even though my product was out of warranty, the support team took the time to properly review my case and offered a one-time exception with a replacement solution. This level of goodwill and customer care truly exceeded my expectations.
The overall experience played a significant role in my decision to continue investing in the Fanatec ecosystem, including purchasing the DD+.
Thank you for an outstanding support experience.

I submitted my support request on February 13th through the Fanatec support portal. On February 16th, I already received a reply with a possible solution. Today, February 17th, the case is being closed with a replacement part being sent out for my ClubSport V3 Pedals. Overall, I am very happy with the fast responses and the efficient resolution.