FanatecReviews 

I had issue with QR2 connector on the base (it was loosing contact) and with the help from their customer service (Juan Martin) we would able to solve the issue.

Juan Martin was very attentive to answering my questions and making sure that the issue I was having was resolved in a timely manner.

Let me recommend support from Fanatec Technical Support. I had serious software problem with ClubSpord DD+ when upgradeing to 18Nm. Juan Martin by emails exchange investigated what is the issue and explained step by step how should I fix it. I have fun back. Thank you…

I had an issue with my shifter and Juan Martin with support helped me out, we went through about 10 different ways to solve it and he finally got it fixed for me. Great customer serviceman and very thorough with his troubleshooting and instructions

Hallo there. I have solved my little problem with software update thanks to your kind agent Juan Martin.
He apparently was doing his best to help me.
I'd like to one thing thou about software update update itself- Not every sim racer is a computer genious. Some of us are as old AF..:) I mean that software update must be as easy as one click and it is done, am i right?
Also, I personaly only use my sim setup with PS5 (playing games). It would feel so great to be able to update via PS5 without necessity to own a PC.
Otherwise i must say that ALL Fanatec products are great- top quality. I'm looking forward to upgrade (and update) them even more.
Thanks.

Bought a Fanatec DD Pro via Amazon in December 2025, all has been ok so far until the wheel decided to pack up. No LED's on the wheel, no screen on the wheel working, just total failure. Updated all drivers vis the Fanatec app on my laptop, borrowed a friends McLaren wheel to test if the base is ok, everything worked for a week then the accelerator would stick on and loss of gear changes via the paddles. 4 emails deep into asking Fanatec to sort the issue and tell me how to return the package for repair or replacement and their customer support is woeful :-(

Fanatec if your reading this I am VERY unhappy with your customer service. Please respond to my ticket (2008968651) so I can get a replacement and get back to enjoying the experience I first had when initially purchased

Top experience!! Thank you

Reliable, the hardware has never let me down so far. It was briefly out of commission due to an error of my own making, but support was quick to respond and offered assistance. Following the acquisition by Corsair, things seem to be looking up for Fanatec. A fully deserved 5 stars.

The product is really good, but I was waiting all week for my fanatec wheelbase to arrive, and on the day that I should've gotten the base we get a message that the base was sent to cork which is on the other side of Ireland from where I live

I have been a customer for many years and bought a lot of products including 2 sets of pedals 5 wheels and just. Ought my 3rd wheelbase.
Have been mostly delighted with the products until recently when my new wheelbase broke down and I found the the customer service or lack of appalling.
I contacted them and had no response for two days and eventually got a response after criticising them on social media.
From start to finish it took nearly 4 weeks to get a replacement

Started with the dd pro now on dd+ nd v3 must say ultranice equipment top support nice guys

Had a couple issues upon delivery and Marina/Mario did a great job assisting me daily until the problems were resolved.

I would like to sincerely thank Fanatec and Corsair for the amazing support experience.
The team was incredibly fast in responding, taking care of my case, and arranging a replacement in a very short time. Everything was handled professionally, smoothly, and with great kindness.
A special thank you to Vid K. and Dani for their excellent support, clear communication, and genuine understanding throughout the whole process.

Perfect Service Perfect stuff everything is Perfect

Quick response timing, clear instructions, great availability with Chris.

I had a weird problem with one of my pedals and contacted the support via the chat ot on the website and one of the support staff (Mario) got back to me pretty quick.

He listened to me explaining my problem and had several different option to approach it, so we went for the easiest first. Unfortunaly it didnt work and made it some even worse but he had another (and final) option right away and helped me through the RMA process and was incredible nice, patient and understood the technicalitys behind it.
By the way: my warranty did run out last year but that didnt change anything!

I REALLY have to say the support came a long way since years ago where i ordered my Setup. I remember long waiting times on support, shipping took ages and items werent available eventhough you could buy them on the website and it said "in stock".

All in all, i'm truly grateful for this awesome experience allthough it would be better if it wouldnt have happend of course but things (no matter what) will fail eventually.
I can honestly say Fanatec has awesome products, customer service and do way better than a couple years ago!

I had a minor issue with a steering wheel, and Chris Schulze made the whole process much easier when contacting Fanatec. He responded incredibly quickly and was very clear.

I'm very happy and grateful to have received this support.

Great service - provided a replacement part free of charge even when my wheelbase was way past warranty.

I have Fanatec Pedals V3 which are now out of warranty. Recently I made throttle pedal maintenance and one of small bolt and socket damaged. I needed a replacement, but it wasn't available on website. I sent a question to Fanatec.
Next working day Juan Martin from Customer Service send message and requested some more details and photos. About a week later I got information that the part will be sent from workshop and got package tracking number.

Everything went smoothly (~2 weeks since first message) and free of charge (even if item wasn't on warranty).

I had an excellent experience with Fanatec support.

I contacted them regarding a damaged USB Type-C port on my CSL DD base, which I had purchased second-hand. Even though my case was outside of warranty, Chris Schulze from the technical support team went above and beyond to help me.

He offered to send me a replacement motherboard completely free of charge, along with clear instructions to perform the repair myself. This level of support was truly unexpected and very much appreciated.

Fanatec is a brand I genuinely care about, and this experience only reinforced my trust in their products and customer service.

A big thank you to Chris for his professionalism, kindness, and outstanding support.