Fanatec Reviews 2,123

I have been speaking with Brandon in the customer service department about a wheel that had a broken pin, I originally requested for a replacement pin set (that I was willing to pay for as I bought the wheel second hand) Brandon arranged for the whole wheel to be replaced as it was still under warranty. Brilliant customer support throughout the process with regular follow up emails to let me know what was happening and how the return was progressing. Within 4 days of sending my wheel back, a new one has been dispatched. Cannot fault the customer service

Own up to your mistakes. I’m done.

I spent over $4,000 on a full cockpit setup and got a defective DD Front Mount Bracket! wrong side drilled and the screw isn’t even threaded.

I stayed patient, we agreed on a refund, and I went out of my way to print the label and take it to UPS. Then you send me a replacement instead of the refund we agreed on.

Now you want me to go through all that again and waste more of my time fixing your mistake? No.

Your support is also terrible! email only, one reply a day, and this has been dragged out way longer than it should have.

Just issue the refund for the front DD and be done with it.

I recently faced a very difficult technical issue with my wheel base following a firmware update. As a long-time Fanatec user and a huge F1 fan, I was devastated, especially since I am currently recovering from an accident and racing is my only hobby.
Initially, it seemed like there was no solution, but after escalating the case, the support team showed incredible empathy. Lex (Technical Support Lead) took the time to understand my personal situation and provided a professional, fair, and swift solution that exceeded my expectations.
It is great to see a company that still cares about its community and looks at customers as human beings, not just order numbers. My faith in the brand is fully restored. Thank you, Lex, for your help during my recovery!

Responded really quickly. And sent out a replacement board. Amazing service!

One man: Chris Schulze
If you get him as your support, your Fanatec will be perfect like it was before.

Imagine selling all these products but your staff only works 9-2, what kind of customer service is this? Fanatec doesn't even have a support number, they insist on having AI run it for them and when you submit a ticket it takes multiple days to even get a reply, especially when your order is forced being sent back and it's impossible to fix that process because the workers at Fanatec are apparently part time. I would rate Fanatec 0 stars if it was possible.

After years and thousands of hours of intense use, my ClubSport V3 load cell brake system developed calibration and flickering issues. After a week of exchanges during which the support team provided all the information and instructions needed to identify and possibly resolve the issue, they came to the conclusion that a part needed to be replaced.

I was ready to pay whatever was required (for a product out of warranty that I had used extensively), but they even decided to send the spare part free of charge!

This is an absolute example of customer support excellence, and I would definitely recommend Fanatec as a top brand for their product quality and amazing support.

Amazing response time.

Super costumer service,very very helpful.

As always I received a very quick response from the Fanatec support team. With a small misunderstanding on the website over the podium kill switch compatibility, they took care of me. In the end I had to send it back but support team helped in the process and gave me a 5% credit on next order. I am sure that they will correct the website. Thank you support team.

I bought a club sport DD + as I’ve had Fanatec products for 5/6 years . Fortunately, I had an issue with my the base 4 to 5 months later.

It was a bit of a nightmare, but Fanatec were brilliant and worked with me to sort it as I’m not technical. These things happen . Thanks Brandon and the Team

Fanatec is a very reputable and reliable company.
Orders are shipped quickly and arrive in good condition.
The technical support team provides excellent explanations for all types of issues.
I highly recommend them.

I purchased some used Fanatec gear. When the items were shipped, the pedals were damaged during shipping. I reached out to see if I could buy the replacement parts I needed. Gaurav ended up sending me the parts free if charge. Was completely ready to make a purchase but didn't need to. The experience was very pleasant and replies were quick.

After corsair bought Fanatec, customer service, billing and especially software quality has raised in to higher levels. using fanatec products is way easier than before and constant updates are in magnificent level at the moment. i really started to like use fanatec products and highly recommend to use their stuff!

Great support, the team ended up sending me multiple replacements to finally find out the root cause of my issue. This was also with parts that were theoretically out of warranty.

After a problem with my main PCBA of my load cell. I kindly asked for a replacement which i would buy from them because i bought the pedals second hand and didnt got the original bill from the purchase. So there was no proof that the pedals are still in warranty. However they decided to give me one pcba free of charge inculding the shipping costs as a one time goodwill gesture. Gaurav was very kind and replied on a daily basis so i could get my pedals asap back on track. Im more than happy with the support and customer service!

I had small piece broken on my pedals with my own fault while doing regular mainetence. I asked politley from fanatec that i broke this small piece is there a way to order new piece. They said they dont have that particular part to sell, but send the pedals to us. I sent them the pedals and they fixed the issue. It all took only 1,5 weeks from sending and getting pedals back. I have had really nice experience with fanatec and their customer support. Very friendly and fast reply.

Hi. I have bought DD pro bundle, Gear shifter and Handbrake at Fanatec. And wait for the Load cell kit:) I can not say i bad words about them at all. What a customer company. It is faster to order and ship to my country instead of buying the product in my country. I upgraded from Logitech G29. And have always regretted after I update something. But not this time. This was something else. This was a real good experience for me! Thanks so much Fanatec!

P.S I have bought this true Mars months!

I had a very positive experience with Fanatec regarding the replacement of my base, steering wheel, and all related components. While the process was initially a bit slow, everything improved significantly thanks to Chris Schulze, who helped speed things up and ensured everything was resolved smoothly.
I truly appreciate his support and would like to thank Chris Schulze personally for his efficiency and dedication.
Adis Matos from Palma de Mallorca.🌴

Spent two months back and forth for the return to then be declined. Even though product only worked for little over a week very disappointing customer service experience