Fandomkits Reviews 62

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

This website is a scam. I have emailed three times asking for a refund because the size was too small and the emails just bounce back, and no response to their online form. It says you get a refund if... See more

Rated 1 out of 5 stars

Ordered a top in June, money taken from my account instantly. We are now in November and I haven’t received my order. I have since contacted the seller multiple times for a refund with no response and... See more

Rated 1 out of 5 stars

No top, no update. Ordered a top 5th October. No update, tried to use the chat or email just to see if it's progressing after some other negative reviews. No response, no top, no updates, top just... See more

Rated 5 out of 5 stars

I haven’t had any problems with the customer service. Today, I accidentally ordered something, but it turns out that the cancellation process doesn’t take long. It was late in the evening when I c... See more


Contact info

2.4

Poor

TrustScore 2.5 out of 5

62 reviews

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Rated 5 out of 5 stars

Good customer service

I haven’t had any problems with the customer service.
Today, I accidentally ordered something, but it turns out that the cancellation process doesn’t take long.
It was late in the evening when I contacted fandomkits, but it still only took them about 30/40 minutes to refund my money.
They understood my situation without further questions and I am very thankful for that.
I can’t say anything about the product as I never had it in my hands but the customer service was excellent.

May 16, 2023
Unprompted review
Rated 1 out of 5 stars

Customer service is bad!

Customer service is next to mon-existent! Received my jersey but wanted to return because it was too small. Only problem is that when returning you’re supposed to send them an e-mail which they never respond to… Even tried writing them on FB/Messenger without results. Conclusion: Dont buy since their service sucks and you apparently cannot return if size doesn’t fit (although they promise it)

April 24, 2023
Unprompted review
Rated 1 out of 5 stars

This seems like a fake website and my…

This seems like a fake website and my money has been taken and I did not receive what was ordered.
I can no longer access the website as the links on the email does not work although my money has been taken and my order has not been received. I booked this on the 12th of April and was told my order was on the way but I can no longer get in touch as my mail was not replied to.

April 12, 2023
Unprompted review
Rated 2 out of 5 stars

100% fake kit

100% fake kit. Bought a real betis kit and the club emblem is slightly rotated and off the centre of the white stripe it should be set in. Shirt comes with no official Spanish Premier liga stickers or tags. 100% definitely a fake.

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order. Even though I was informed it was on its way.

April 7, 2023
Unprompted review
Fandomkits logo

Reply from Fandomkits

Hi, I understand your frustration but from what I can see you ordered from us on the 16th January 2022 we have not received any emails from you until now 14 months later. We cannot get your tracking information up now as it's been so long. If you emailed us regarding the issue at the time we would have resolved this issue but as it's been 14 months and with no proof of delivery ect there is nothing we can do at this time.

Rated 1 out of 5 stars

The gear is not authentic despite the…

The gear is not authentic despite the website leading you to believe it is.

September 1, 2022
Unprompted review
Fandomkits logo

Reply from Fandomkits

Hi all of our product is authentic with original brand tags on if your not happy with our product please feel free to contact us on at info@fandomkits.com if your wanting to return our product before leaving us a bad review
Thank you

Rated 4 out of 5 stars

Decent shirt

Decent shirt. It's fake, but really well made.

LE reply to fandomkits: Yeah, I saw the tag. We all know that's not an original tag. I am an Adidas fan and that tag is not authentic. If it's that authentic, I dare you to put detailed photos with the tag in your products in which you can see what is exactly written in it and how many pages it has. Only because it says adidas it doesn't mean it's really Adidas. But, like mentioned before, kudos for this very good fake. I'm really impressed.

March 1, 2023
Unprompted review
Fandomkits logo

Reply from Fandomkits

Hello leen
All of our product is authentic with brand tags on if your not happy with the quality of our product you're always welcome to return it
Thank you

Rated 3 out of 5 stars

Poor Letter Printing

The letter printing is poor as you can see the glue behind the letters aswell the badge is slightly at an angle compared to authentic kits. Quality of the material is exceptional.

February 20, 2023
Unprompted review
Fandomkits logo

Reply from Fandomkits

Hi we do apologise if we've sent faulty products your always welcome for a replacement
Kind regards
Fandomkits

Rated 5 out of 5 stars

I recently purchased a new football kit…

I recently purchased a new football kit from The Fandomkits and I have to say, I am extremely impressed with the overall experience. The website was easy to navigate, with a wide variety of kits available for all of the major football clubs. The kit I ordered arrived within two weeks and was exactly as advertised. The quality of the materials used was top-notch and I have no doubt that it will hold up well through many games and washings. The customer service was also excellent. I had a question about sizing and the team was quick to respond and very helpful. Overall, I highly recommend for anyone in need of a new football kit. Five stars

December 8, 2022
Unprompted review
Fandomkits logo

Reply from Fandomkits

Thank you for your kind comment

Rated 3 out of 5 stars

This isn't really a review but I…

This isn't really a review but I ordered my fc Porto special edition top last Thursday and I don't expect it to be here but I'm doing this review to say I didn't even get an email that my purchase was confirmed or when it's on its way can you please email me to confirm my order.

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

Chelsea shirt

Couple a weeks ago I ordert a chelsea shirt it arrived verry fast but the logo was printed upside down I got a quick response
From fandomkits and they send a replacement I got it yesterday the shirt is high quality I am verry happy with the service I got on my purchase for Me they are a five star company

December 20, 2022
Unprompted review
Fandomkits logo

Reply from Fandomkits

Thank you for your kind comment

Rated 5 out of 5 stars

My order

Got my order today everything went smoothly communications did go verry good nothing to complain about

October 26, 2022
Unprompted review
Fandomkits logo

Reply from Fandomkits

Thank you for trusting us

Rated 4 out of 5 stars

Fandomkits was very responsive when my…

Fandomkits was very responsive when my order was a little bit slow to get started on it's way to me. They quickly responded to my requests for help and throughout the shipping process which I really appreciated. The jersey is perfect!

October 6, 2022
Unprompted review
Fandomkits logo

Reply from Fandomkits

Thank you

Rated 5 out of 5 stars

Not a scam in my experience

Not a scam in my experience
I personally had a great experience this is my 3rd purchase from fandomkits. they respond very fast to direct messages and are very polite. My item got here no problem and it looks great and it’s good quality

August 2, 2022
Unprompted review

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