Fanhome Reviews 

Do not sign up for anything with this company. All of the bad reviews are absolutely spot on. I actually signed up for trustpilot so that I could write this review. The customer service is appalling. They didn’t send my first magazine with the first Star Trek model and ignored my pleas to send it to me. Just told me no sorry when I had paid for it. When I raised a dispute with the bank they then threatened me with legal action and sent me a really nasty text message on Christmas morning while I was cooking Christmas dinner. Really really shocking and quite scary really as the irony is they breached their contract with me by not sending me the goods I paid them for and then alleged they were taking legal action against me: not the way a company should be operating. The free gifts promised with the subscription never materialised either. Scammers

Don't buy from them! I bought batman collection charged me for 2 sent 1 following month sent me the next 4 plus 1 I missed and still charged me for it this became a pattern and then getting double ups poorly organised I company I can say for certain won't be using again

Got my spare parts for the Mustang Eleonora at long last

All was well until there was an attempt to charge me just under £50 for my 3rd shipment. It wasnt stated anywhere how much it will cost for each shipment with a total of 20. When ordering it stated only the first months payment and not the 19 remaining. They give no email or message in advance to let you know how much will be deducted. Luckily i didnt have enough for the 3rd payment which is a life saver as i wouldve never wanted to pay for something if it was that expensive and have to wait 20 months for it to be complete. After finding that out i then realised i was charged £25 for the 2nd shipment which i also wouldve not paid if i was told in advance how much i will be paying and not get robbed blindly by them. Absolute joke, this company is a scam and charges you an arm and a leg for somethings thats probably made in china and costs max £50 not £1000

I subscribed to batman year zero. I was disappointed with my first delivery as it arrived kind of scuffed up and messy. Live chat was almost instant access, I cancelled my subscription as it was only the first book and I was worried that would be a reoccurring thing and I'm not invested enough at the start of the collection to do it. I'm confident they would have replaced it if I asked though, customer service very quick and efficient and they seem keen on making sure you're happy and not being overly pushy/upselling things.

Been waiting like so many for part 63 of the knight rider build! Its been like almost a year and still no issue 63!!! Pisses me of so much. As long as i dont have this issue i cant go on with building. How long can it take to manufacture the back seating part?!!! This company sucks so much. If i ever get to finish this model ill never ever again choose this company.

I have started to get the Batmobile to make it with my grandson, I thought it would be 2 copies a month but turned out to be a lot dearer, I asked if I could be invoiced when I receive the parts but they seem to go in for DD when they want to when I don’t get paid till end of the month, on the phone they are not will to help and I don’t want to cancel the subscription I just want someone to speak to me about a different way of paying but they are not willing to help and I will have to f
Disappoint my grandson as they won’t let me pay at the end of the month. Not a helpful company

I have 3 subscriptions with this company. I have strictly told them a month after the month only to take for the 3 subscriptions which is 3 payment total in £150. They are randomly taking money out of my bank and making me overdrawn every month more than £200. I am not happy with this company and they will not give me a refund on my self being overcharged when it’s strictly their fault and they will not let me speak to a manager at all. I am absolutely disgusted with this company please, please please if you are going to subscribe to this company please read the reviews first.

This company is a flat ripoff and their customer service is a joke. It is “supposed” to take two years to get a complete set of something, but you won’t get the last couple of shipments. And their customer service just tells you to be patient it’s coming…..really??? I am not sure why they cannot just send you everything all at once and be done with it. I guess because they are just trying to make some money. This company really needs to be investigated because they are scamming people and you cannot get a straight answer from anyone as to where this $116.00 shipment I am supposed to be getting went to. And the customer service is rude and no help at all and hangs up on you. Save your money people and go somewhere else where you can get the complete set of what you are trying to get.

Knight Rider K.I.T.T build. Seriously think before you commit. Everything was going OK up until I got to issue 63, this part has been missing since Dec 2023 i's now September 2024 and still no sign of getting the important back seat. No issues for August 2024, I'm not the only one to have this problem. Never get a straight answer when you contact them. My build should have been completed by December 2024, a 2 year project. As it stands I and others are to far in to cancel. So seriously thing before subcribing to any Fanhome projects, save your money.

They will never send you the final shipments and leave you hanging with an incomplete set. There website is broken as well and I have never been able to log in or check the status of anything. Anyone else get screwed on the star wars encyclopedia?

Disappointing service leading to suspicions they are going down the pan as Eaglemoss did. 4 years trying to complete the Ecto 1 build and I’ve given up hope it will ever get finished. Over £1k spent and Fanhome still haven’t shipped an issue they took payment for three months ago. Their customer service team just reject any query and merely state they will escalate my concern.
Shocking company, with utter dogs*** service and communication. Have requested refund and they refuse whilst telling me to be patient. Credit card company will now reclaim payments made.
Looks like this is a very common issue with loyal UK subscribers.
Shame on Fanhome/Degostino

wish i hadn't started customers service don't help when there is a problem when all is wanted is information on when parts i have been waiting for six months for will be in stock and then get told the next to shipments of parts are also out of stock and when asked how long it will be just keep getting told the same story and then they hang up when i want to know why they cant get the parts from some where else

Date of experience: 26 August 2024

I wish I read the reviews before committing to this company. Fanhome. Clearly a company with good intentions......to get my money without delivering. 'We will keep sending you issues to enable you continue your build whilst we try and source the missing issues'. Fanhome must have started in jumble sales, trying to persuade individuals to.buy jigsaw puzzles with pieces missing. Completely missing the point of a subscription partworks. You need all the parts to compete. Fortunately, the Consumer Rights Act 2015 has a clause and I have applied my 'Right to Reject'. Looking at these reviews, do not expect anything except holding 'Sorry, still trying' emails. Already have paperwork for Small Claims Court ready to be submitted.

I collected the star wars ships, it was originally 60 ships and magazines and then they changed it to 80 , just paid for numbers 76-77-78 then was told it's now 100 ships, honestly it never stops, they sent broken items and then it's a nightmare to get in touch with them, Thier packaging is unbelievably bad , customer service is even worse, let this be a warning to anyone who is thinking of joining up
I've been posting on Instagram about it @funkoninja1 and people have been messaging me about other subscriptions telling me that they have been getting doubles , broken parts, missing parts and everything else that is bad ,
DON'T DO IT, if you want anything from them, buy it from eBay for way cheaper.
I was a loyal customer for over 3 years and because I never missed a payment, they kept adding more and more to get more money.

Nothing but delays and out-of-order shipments. I would not recommend this company. Building the Delorean. Received shipments 1-6, so far, and 3 of them were delayed. Package #5 wasn't even shipped. Their sad-sack excuse is too many orders.

I started to build R2D2 with my 5 year…

I started to build R2D2 with my 5 year old, everything was going well for first 6 months up to episode 21 then everything is going to crap, seams, they sending you whatever they can because they have supply issues, and customers have to deal with this. so i can't finish at all every time they sending me something there is nothing i can do with it cause I'm missing previous parts. Customer service is good but all they do its apologize instead of making it right. Very frustrating and disappointed, so if you don't want to deal with this, stay away from all there stuff no matter how appalling it my be.

I tried to send more information to Fanhome and could not. See my review below. All the relevant information is there since I cannot reply as you requested. I do not know why you need more information. It is the first one star review I have left for Fanhome after over 20 reviews praising your company.

I’d put zero stars if I could. Been like a rollercoaster constant damaged packages ask for refund they closed my account (still waiting on refund) every time I speak to someone the refund days change it’s a joke site but anyway after closing my account I was told no further charges but within one hour they taken £67.96 from my bank then told me I have to wait until the item is shipped to request a refund for that aswell it’s a joke constant problems constant live chats just for your items to be squashed in a tiny shoe box even premium items came dirty or squashed in a tiny box DO NOT PURCHASE ANYTHING FROM I HERE YOU WILL REGRET IT! I spent so much money just to end my subscription because of poor services all around your money is better spent on literally anything but FANHOME/deagostini they don’t care about your or how your packages arrive or anything they just want to get money out of you. I mean the reviews speak for themselves. JUST KNOW FANHOME IVE COLLECTED ALOT OF PROOF PROBABLY MORE PROOF THAT I JAVE CARS AND I WAS SUBSCRIBED 9 months I WILL GET MY MONEY BACK AND I WILL NOT STOP UNTIL I GET MY MONEY BACK YOU SCAMMERS ARE NOT KEEPING MY MONEY I PROMISE

At the moment I’m missing issue 6 magazine it is now over 8 weeks since I have had my last issue they keep giving the same excuse for not delivering the part work saying they are out of stock this is meant to be a monthly delivery not happy with the service