Fanpass Reviews 8,830

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 746 reviews, reviewers had a great experience with this company. Customers are really happy with the service and the user experience, often describing it as smooth, easy, and hassle-free. Many people appreciate receiving their tickets in advance and praise the excellent seats provided. However, some people were dissatisfied with the ordering process, mentioning issues with ticket delivery times, receiving incorrect ticket types (e.g., adult vs. under 18), or not receiving tickets at all. There were also concerns about the pricing, with some customers feeling the tickets were overpriced or that additional fees were excessive.

What people talk about most

Order

Clients share ambiguous opinions on order fulfillment. Many reviewers experienced issues such as tickets not... See more

Service

People report positive experiences with service, particularly regarding the ease of ticket transfer and... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the ease of use, with some... See more

Website

Customers consistently note ambiguous experiences with the website. While some reviewers found the online... See more

Price

Users describe ambiguous interactions with price. While some reviewers found tickets to be a great deal or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The match was brilliant no complaints there. The only thing I will say is that there weren't any details on the website when selecting the tickets if they were adult or under 18 tickets. The under 18... See more

Company replied

Rated 4 out of 5 stars

Our experience of using Fanpass to buy Chempions League tickets at Anfield was positive. The seats were located as described and we received instructions from the seller on how to download the tickets... See more

Company replied

Rated 4 out of 5 stars

Difficult being with the hammers fans singing their songs, but great experience for my 14 year old. ( we couldn’t afford away tickets) . Had to pretend to be really annoyed when that late equaliser w... See more

Company replied

Rated 4 out of 5 stars

Everything ultimately worked well. However it was impossible to contact you by phone when I had initial worries about safe procurement of tickets .As a result i experienced some nervousness with the... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Online Marketplace

Written by the company

🚀 Feel the excitement with Fanpass! 🔥 🎟️ Your go-to platform for safe ticket buying and selling. From legendary concerts to must-see sports events, we’ve got everything you need. Head over to Fanpass.net today to discover endless events and join a vibrant community of fans who live for the moment. Don’t just attend—be part of the experience! 🎟️


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and nice

Easy and nice

February 14, 2026
Fanpass logo

Reply from Fanpass

Hi Meira,

We really appreciate your review.

Great to hear you had a positive experience from start to finish.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Easy to use

Easy to use, good communication!

February 3, 2026
Fanpass logo

Reply from Fanpass

Hi Trevor,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

If its your first time, take the punt

With the seller i had it was good, havent had much experience with the site but so far so good

February 8, 2026
Fanpass logo

Reply from Fanpass

Hi Ali,

Thank you for your great feedback.

We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Simple to use, great communication

Simple to find what was looking for and communication was superb.

February 14, 2026
Fanpass logo

Reply from Fanpass

Hi Jim,

Thank you for your feedback.

Thanks for the kind words! We're delighted everything met your expectations.

It’ll be a pleasure to welcome you back to Fanpass.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Exellent A☆

February 14, 2026
Fanpass logo

Reply from Fanpass

Hi Michael,

Thank you for your great feedback.

We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

V good service

V good service

February 8, 2026
Fanpass logo

Reply from Fanpass

Hi,

Thank you for your feedback.

Thanks for the kind words! We're delighted everything met your expectations.

It’ll be a pleasure to welcome you back to Fanpass.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Amazing website for selling and buying

Amazing website for selling and buying. Thanks

March 1, 2026
Fanpass logo

Reply from Fanpass

Hi Anibal,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

Rated 4 out of 5 stars

I got the tickets on time

I got the tickets on time. The barcode needed to be checked manually. That was the only problem

February 4, 2026
Fanpass logo

Reply from Fanpass

Hi Asif,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Lovely Experience

I honestly was really skeptical at first. But I chose tickets that had a specific assigned section. I think I chose section 6 which was lower tier! I ended up on the first row. I was blown away. The instructions were really clear and it was a pretty seamless experience. The tickets did come the day of through iMessage which made me a little anxious, but it worked out perfectly.

February 3, 2026
Fanpass logo

Reply from Fanpass

Hi HH,

Thanks so much for your review.

We're pleased you were happy with the seats and communication. We'd be glad to help with your next booking.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

twice lucky

twice bought at this platform, twice lucky

March 1, 2026
Fanpass logo

Reply from Fanpass

Hi Bjoernar,

Thank you for your great feedback.

We're pleased to hear you had a smooth experience and appreciated our service.

We look forward to assisting you again soon.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

quick

quick, simple and efficient

February 5, 2026
Fanpass logo

Reply from Fanpass

Hi Brn,

Thank you for your review.

We’re glad to know you were happy with the whole process.

Your satisfaction is important to us, and we hope to help you again in the future.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Got my ticket a few days before the…

Got my ticket a few days before the game and no problem getting in so can't ask for more really.

February 14, 2026
Fanpass logo

Reply from Fanpass

Hi Jimmy,

Thank you for your great feedback.

We're pleased to hear you had a smooth experience and appreciated our service.

We look forward to assisting you again soon.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Perfect tickets at Anfield

Was worried after reading reviews but had amazing 4 seats together at Anfield for the FA cup,seller was great with communication,helpful advice and honest and sent tickets the evening before. Would highly recommend and use again.

February 14, 2026
Fanpass logo

Reply from Fanpass

Hi Gemma,

Thanks so much for your review.

We're pleased you were happy with the seats and communication. We'd be glad to help with your next booking.

Kind regards,
Fanpass Team

Rated 4 out of 5 stars

West Ham vs United

Difficult being with the hammers fans singing their songs, but great experience for my 14 year old. ( we couldn’t afford away tickets) . Had to pretend to be really annoyed when that late equaliser went in ;)

February 10, 2026
Fanpass logo

Reply from Fanpass

Hi Giles,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

A great experience

The whole process was clear and timely

February 13, 2026
Fanpass logo

Reply from Fanpass

Hi Andrew,

Thank you for your review.

We’re glad to know you were happy with the whole process.

Your satisfaction is important to us, and we hope to help you again in the future.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Excellent seats and tickets were…

Excellent seats and tickets were provided in advance
No issues at with the tickets, however, my mum got hurt by the fans, when Chelsea scored
There needs to be security in the areas where the fans are

February 7, 2026
Fanpass logo

Reply from Fanpass

Hi Sutiah,

Thanks so much for your review.

We're pleased you were happy with the seats. We'd be glad to help with your next booking.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

It was great was abit scared cause I…

It was great was abit scared cause I didn't get the ticket until the day before but it arrived and the seats was amazing aswel will defo be my go too ticket place

January 18, 2026
Fanpass logo

Reply from Fanpass

Hi Mohamoud,

Thanks so much for your review.

We're pleased you were happy with the seats. We'd be glad to help with your next booking.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

I had no issues

I had no issues. Easy and service

February 10, 2026
Fanpass logo

Reply from Fanpass

Hi Fahid,

Thank you for taking the time to share your experience.

We're glad it all went well and hope to assist you with future events.

Kind regards,
Fanpass Team

Rated 5 out of 5 stars

Was a great game and the ticket…

Was a great game and the ticket purchase and communication was excellent

February 15, 2026
Fanpass logo

Reply from Fanpass

Hi Steve,

Thanks so much for your review.

We're pleased you were happy with the communication. We'd be glad to help with your next booking.

Kind regards,
Fanpass Team

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