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Fansells Reviews 

410
•
TrustScore 5 out of 5

4.9

Art Handcraft
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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, such as diamond paintings and cross-stitch kits, often highlighting the excellent selection. Many also commend the outstanding customer service, describing it as helpful, prompt, and responsive in resolving issues. People frequently note the efficient ordering process and reliable delivery of items. However, some customers also noted occasional issues with the products received, mentioning concerns regarding aspects like paint opacity, adhesive quality, or instances where items arrived damaged or with missing components.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the high quality of cross... See more

Quality

Customers consistently note positive experiences with quality, highlighting that cross stitch and diamond... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent, wonderful,... See more

Order

Users describe positive interactions with order, with many customers expressing satisfaction and their intent... See more

Service

Customers had positive experiences with service, consistently praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more

Rated 5 out of 5 stars

I've been ordering from Fansells for a year now and have been very happy. They have a huge selection of products at reasonable prices. Customer service has been excellent as well. I've dealt with cust... See more

Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !

Contact info

4.9

Excellent

TrustScore 5 out of 5

410 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(410)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

4Years and counting

I’ve been ordering from Fancells for 4 years
I have never had any problems with them, in fact the absolute opposite. In fact, one time I was missing the drills from a Diamond Painting I contacted them and they simply replaced them. Since then I only order from Fancells, you can’t compare the price, fast shipping and great customer service

December 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Amy was really helpful

Amy was really helpful. I was trying to order and it couldn't get it right and I had to keep canceling my orders. Amy had alot of patience with me and answered my questions. I finally got my order placed.This was the first time I ordered from fansells and customer service was wonderful.

November 19, 2025
Unprompted review
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Rated 3 out of 5 stars

Not enough diamonds to complete kit.

I bought a kit from Fansells and it didn't have enough diamonds. I contacted them but they seem to be unable to provide me with these diamonds. They will probably ask me to contact them again following this review but I have sent eight emails so far and they haven't sent a replacement. I cannot source local diamonds for this as these are special shaped. I have already wasted a lot of money and time. I just want the product I paid for.

-- I am now updating my review to three stars. After a couple of months they sent me a different kit and I managed to replace some of the diamonds, but they were of a different colour.

October 7, 2025
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Rated 5 out of 5 stars

These coasters are amazing

These coasters are amazing! I have done a few diamond dots projects but this so far has been my favorite to do. When I peeled off the protective cover on one of the coasters, some of the sticky binding came off. The dots would not adhere to the coaster. I contacted Fansells and they are shipping a replacement. Excellent customer service! I can't wait to find another project from Fansells to do. Thank you for your excellent service!

November 12, 2025
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Rated 5 out of 5 stars

Fansells is a fantastic diamond…

Fansells is a fantastic diamond painting company. Their canvases are so great to work on. There is alot of different painting you can choose from. The prices on the canvases are very affordable!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Clean printing, fast shipping

This was my second time ordering from the site. Ordering my custom printed cross stitch was easy. The printing on the canvas is very crisp and easy to see. Shipping was fast.

November 3, 2025
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Rated 5 out of 5 stars

Love Fansells

Love Fansells. Never buy my diamond paintings from anywhere but here. Fast delivery and great communication. Can highly recommend

November 3, 2025
Unprompted review

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