Fansells Reviews 

410
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, such as diamond paintings and cross-stitch kits, often highlighting the excellent selection. Many also commend the outstanding customer service, describing it as helpful, prompt, and responsive in resolving issues. People frequently note the efficient ordering process and reliable delivery of items. However, some customers also noted occasional issues with the products received, mentioning concerns regarding aspects like paint opacity, adhesive quality, or instances where items arrived damaged or with missing components.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the high quality of cross... See more

Quality

Customers consistently note positive experiences with quality, highlighting that cross stitch and diamond... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent, wonderful,... See more

Order

Users describe positive interactions with order, with many customers expressing satisfaction and their intent... See more

Service

Customers had positive experiences with service, consistently praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more

Rated 5 out of 5 stars

I've been ordering from Fansells for a year now and have been very happy. They have a huge selection of products at reasonable prices. Customer service has been excellent as well. I've dealt with cust... See more


Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !


Contact info

4.9

Excellent

TrustScore 5 out of 5

410 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(410)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

I was hesitant to purchase as always am…

I was hesitant to purchase as always am from companies online, especially 1s I'm not aware off and not from UK.

But, the 2 X not full colourful life tree special diamond art looked beautiful and I decided to purchase, using PayPal incase anything went wrong .

Tracking was given and updates, with easy to follow emails sent& ordering was simple.

It arrived safely, no problems, tbh! It looks beautiful, especially the drills. I will be honest I haven't done it yet, as have had a lot going on as well as illness.

But from what I can see it looks just like every other kit, I have purchased from other main places.

Now I hope that problem free ordering, delivering will continue, if I decide to purchase again.

Please make your own decision, as this is just my brief and small order experience! But I have to give them credit where it's due!

September 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Custom diamond art pictures

I get many custom pictures from Fansell and never have any problems but had 1 with a colour missing contacted Fansell and received it with no problems it’s only site I get them from

October 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Always great products and service!

Not only do I order all the time, but I constantly refer others to their site for great variety, quality, and service. You can find some duplicates on other sites, but never a better price.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

This company is very helpful

This company always is very helpful if something goes wrong with your order, eg sold out items are easily replaced, they always contact you if a problem and only takes about 9 days to get to Australia which is great....always reasonably priced items , been using this company for l think is about seven years now....don't buy from any other diamond painting company...

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Been having pictures off these for…

Been having pictures off these for about 5yrs now they are good quality. I usually have the large bigger. Always send my picture I want making into diamond pictures aswell as there good on price

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer...

Really pleased with the product I ordered off Fansells and it didn't take too long to be delivered either. I would happily reccomend this site based on my experience so far!
Thanks!

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant diamond arts

I have ordered over a dozen custom diamond arts from them now and can honestly say they are perfect. Detail is brilliant. They take a little longer to arrive because they are custom ones.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

I hadn’t received an email to see if my…

I hadn’t received an email to see if my order was confirmed as the money came out so I contacted customer service and Amy was very helpful, she explained that the item was out of stock and that I could pick a different one for the same price or she could surprise me one similar to the one I picked, I allowed her to surprise me with one and it’s beautiful, I always order from fansells they never disappoint on how amazing their products are.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Quality at affordable prices

Have ordered a few times now and always found quality products at affordable prices, i love the selection of cross stitch items, hard to chose between as there are so many and arrive in good time too

October 14, 2025
Unprompted review

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