Once I finally actually spoke to a person, Kristi (not sure of spelling) was amazing!! She very clearly outlined what was needed, sent emails as stated to submit documents, and went to bat for me on... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was unable to participate in the Good Life Halfsy in Lincoln. I have completed this race before, and my experience was absolutely amazing. This time was more rough due to policies they have in place... See more
Company replied
I submitted a refund request due to a snow storm which prevented me and a friend to attend the Nutcracker. I did need to provide additional documentation as proof of the snow storm but in the end I di... See more
Company replied
FanShield promised to have a decision about my request for a refund within three days and they responded in one. The estimated day for my paper check delivery was for 03/17/2026 and it arrived on... See more
Company replied
Company details
- #9 of 9 best companies in Event Technology Service
- #291 of 335 best companies in Software Company
- #26 of 29 best companies in Travel Insurance Company
Written by the company
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Written by the company
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contact info
Phoenix, United States
- help@fanshield.com
- fanshield.com
3.4
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
never received refund as requested for…
never received refund as requested for medical reasons
Now sorted out
February 26, 2026
Unprompted review
Reply from FanShield
Hello Janet,
Thank you for providing your feedback. Your experience with us holds significant value, and we always want to ensure your concerns are addressed promptly.
We’re glad to see that your refund request had a quick turnaround. We also saw your email confirming that you received your payment, we’re very happy everything has now been resolved.
Our goal is always to reach a positive outcome as quickly as possible. If you need anything further, please feel free to reach out to us at help@requestmyrefund.com. We’re always here to help.
Warm regards,
Refund Protection Support
Reply from FanShield
Hello Clara,
We appreciate you taking the time to share your thoughts with us. Providing timely and helpful support is always our goal, and it means a lot to know that reflected in your experience and that we were able to protect you in a time of need.
We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Kind Regards,
Refund Protection Support
Overall Experience with Fanshield
The instructions are user-friendly and very well written. I think it's great that Fanshield allows for cancellations if needed. The process to get a refund is very clear and concise and user-friendly. The response time was excellent!
February 20, 2026
Reply from FanShield
Hi there.
Thank you so much for taking the time to leave such a thoughtful review. We work hard to make the process as simple and transparent as possible, so we are happy to hear this was your experience.
Providing quick, helpful support and peace of mind is always our goal.
We truly appreciate your feedback and your support!
All the best,
Refund Protection Support
Got quick response for a requested…
Got quick response for a requested refund
February 12, 2026
Unprompted review
Reply from FanShield
Hi Fred,
Thank you so much for the great review! We're so pleased to hear that you received a quick response and that the process went smoothly.
We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com.
Cheers,
Refund Protection Support
My refund for #285905067 Not resolved yet
Bad
My refund not resolved yet
# 285905067
February 23, 2026
Unprompted review
Reply from FanShield
Dear Linda,
Thank you for providing this review. We appreciate the feedback and value you as a consumer. A member of our team has reached out directly through a private channel to assist you in submitting a refund request.
Kind Regards,
Refund Protection Support
REFUND REFUSED
I work in the ER and we had a catastrophic event that I was mandated to go to work. My wife and I were unable to attend our Valentines Day concert and FANSHIELD refused to refund our ticket costs.
I have tried multiple times to explain this and they would not comply.
Highly DISCOURAGE using this company.
February 14, 2026
Unprompted review
Reply from FanShield
Hello Doug,
We’re very sorry you were unable to attend your event, we understand how frustrating that must have been during what was already a difficult situation.
Our protection is intended to refund our consumers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately are not able to provide refunds for being scheduled or mandated to work.
That said, we’re always open to taking another look and making sure everything was handled correctly. A dedicated member of our team will be reaching out directly to discuss your situation further and see if there are any other options available.
Thank you,
Refund Protection Support
Did not expect to have to cancel our…
Did not expect to have to cancel our rooms, but life happens and they made it super easy through the process, definitely recommending and getting it next trip.....
February 20, 2026
Unprompted review
Reply from FanShield
Hi there,
Thank you so much for sharing this. We're glad that you enjoyed your experience with our conditional protection and that we were able to protect you in a time of need. We know cancellations are never ideal, but we’re really happy the process felt simple and stress free for you.
We hope your next trip goes exactly as planned!
Warm Regards,
Refund Protection Support
I highly recommend the FanShield…
I highly recommend the FanShield Protection Plan. It provides excellent peace of mind as a reliable backup. I sustained a foot injury during training, and the plan was incredibly helpful in recovering the cost of my marathon registration fees.
Thank you for your outstanding support throughout the protection program and refund process. This coverage is truly valuable for marathon runners when unexpected injuries occur.
February 19, 2026
Unprompted review
Reply from FanShield
Hi Owen,
Thank you for the thoughtful review. I’m so sorry to hear about your injury, but I’m glad the protection was there to support you when you needed it most.
Wishing you a smooth recovery and a strong comeback at your next race! If you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com.
Take care,
Refund Protection Support
The process was easy and the refund was…
The process was easy and the refund was very quick.
February 20, 2026
Reply from FanShield
Hello Daniel,
We appreciate you taking a moment to share this. Making the process simple and issuing refunds promptly is always the goal, so it’s great to hear that was your experience. We hope to provide you peace of mind with our protection again in the future.
All the best!
Refund Protection Support
Highly recommend
Quick, easy and refund received. Highly recommend.
February 21, 2026
Unprompted review
Reply from FanShield
Hello Patricia,
Thank you for the recommendation, that means a lot. We’re glad everything moved quickly and smoothly for you from start to finish.
We hope to provide you peace of mind with our protection again in the future. We truly appreciate your feedback!
Best Regards,
Refund Protection Support
Everything worked as expected without…
Everything worked as expected without delay. Gracie
February 20, 2026
Reply from FanShield
Hello Ben,
Thank you for your review! We’re happy to hear everything worked exactly as expected and that there were no delays along the way. That’s exactly the experience we aim to provide. Thank you again for choosing us.
Warm Regards,
Refund Protection Support
Your instructions for requesting a…
Your instructions for requesting a refund were clear and understandable.
February 20, 2026
Reply from FanShield
Hi Victor,
We really appreciate you pointing this out. We work hard to keep the refund process clear and straightforward, so it’s great to know the instructions were easy to follow.
Thank you again for your feedback!
Refund Protection Support
Super quick reply and easy to use their…
Super quick reply and easy to use their website!
February 20, 2026
Reply from FanShield
Hello Krista,
Thank you for the kind review and 5 star rating! This is exactly the experience we aim to provide.
We’re so glad we could offer you peace of mind with our conditional protection, and we hope to support you again in the future.
Cheers,
Refund Protection Support
I should have read the reviews BEFORE I…
I should have read the reviews BEFORE I signed up for FanShield. Requirements for a medical cancellation are beyond invasive.
February 20, 2026
Unprompted review
Reply from FanShield
Hello Susan,
We are sorry to hear that your experience with us did not meet your expectations and felt the medical documentation requirement was invasive.
Our protection is intended to protect our consumers if they are unable to attend their event due to an unforeseen emergency situation. If illness/injury prevented you from attending, our refund advocate team will only need a recommendation against attending the event on the date of your event, they do not require any diagnosis or personal information.
This requirement, along with the full scope of coverage and proof of loss, is presented and agreed to at the time of purchase.
A dedicated member of our team will be reaching out to you directly to review your situation further. Our goal is always to provide clarity and make sure your questions are fully addressed.
Best regards,
Refund Protection Support
Very fast responses a money was…
Very fast responses a money was transferred right away with no issues. Great experience
February 19, 2026
Unprompted review
Reply from FanShield
Hello Leah and Matt,
Thank you for taking a moment to share your feedback, we truly appreciate it. It means a lot to know that our quick responses and timely transfer made a positive difference in your experience.
Please don’t hesitate to reach back out if there’s anything else we can assist you with.
Take care,
Refund Protection Support
Would have been 5 but the website…
Would have been 5 but the website application is clunky. Other than that a great service.
February 18, 2026
Reply from FanShield
Hi Scott,
We appreciate you taking the time to share your review. We're so glad to hear you had a great experience with our service overall. Thank you as well for pointing out your feedback with the website application - Insights like this help us continue improving and making the process as smooth as possible.
If you would like to provide additional feedback, please contact us at help@requestmyrefund.com as we would be happy to learn more about your experience.
Thanks again for choosing us!
Refund Protection Support
Excellent and quick customer service!
Unfortunately, my husband and I both had to cancel a ski race due to unexpected injury or surgery. We received quick responses and refunds for our races. We're extremely pleased with the service we received and would highly recommend your service.
January 7, 2026
Unprompted review
Reply from FanShield
Hi Venice,
Thank you for sharing this with us. I'm so sorry to hear that you both had to miss your race due to surgery and/or injury.
I’m really glad we were able to respond quickly and issue your refunds without added stress. Supporting our consumers during unexpected situations is exactly why we’re here. Wishing you both a smooth recovery and another race in the near future.
Thank you again,
Refund Protection Support
Very quick
Very quick, easy and seamless experience. Took me about 3 days to receive my refund from start to finish.
February 10, 2026
Unprompted review
Reply from FanShield
Hi Brittany,
We appreciate you taking the time to leave a positive review. I’m so glad the experience felt seamless from start to finish. Receiving your refund within just a few days is exactly the kind of turnaround we strive for. Thank you for trusting us to support you.
All the best,
Refund Protection Support
It was stress free and I love that team…
On the back of your reply just wanted to add..
FACT exactly what I wrote is the experience I had and thanks again.
🙌 18/02
It was stress free and I love that team members update you along the way.
Thank you to you all.
January 6, 2026
Unprompted review
Reply from FanShield
Hello Chris,
Thank you for taking the time to share your review. I’m glad we could make it stress free for you. Keeping our consumers informed and cared for throughout the process is very important to us, so it means a lot that you felt supported along the way.
Best Regards,
Refund Protection Support
Reply from FanShield
Hi Daniel,
Thank you for taking the time to share this. Fast and professional is exactly what we strive for, so we're really happy to hear this was your experience.
We appreciate you choosing us to protect your purchase and hope we can offer that same confidence for any future plans.
Best wishes,
Refund Protection Support
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