Once I finally actually spoke to a person, Kristi (not sure of spelling) was amazing!! She very clearly outlined what was needed, sent emails as stated to submit documents, and went to bat for me on... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I was unable to participate in the Good Life Halfsy in Lincoln. I have completed this race before, and my experience was absolutely amazing. This time was more rough due to policies they have in place... See more
Company replied
I submitted a refund request due to a snow storm which prevented me and a friend to attend the Nutcracker. I did need to provide additional documentation as proof of the snow storm but in the end I di... See more
Company replied
FanShield promised to have a decision about my request for a refund within three days and they responded in one. The estimated day for my paper check delivery was for 03/17/2026 and it arrived on... See more
Company replied
Company details
- #9 of 9 best companies in Event Technology Service
- #291 of 335 best companies in Software Company
- #26 of 29 best companies in Travel Insurance Company
Written by the company
FanShield gives you the ability to buy tickets, registrations, and travel plans with confidence, knowing you have flexibility if you’re unable to attend due to illness, injury, severe weather, or many other reasons mentioned in your protection wording.
Written by the company
- ARE YOU UNHAPPY WITH YOUR FANSHIELD EXPERIENCE?
- We would love to speak with you. Before you post on Trustpilot or anywhere else, please reach out to us at help@fanshield.com. One of our experts will be happy to discuss your concerns to make sure we are doing all we can to take care of your needs under the spirit of our policy.
Contact info
Phoenix, United States
- help@fanshield.com
- fanshield.com
3.4
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service if you need it.
I was really disappointed that I couldn't participate in my race but was relieved when the refund process was fast and simple. Thank you
March 26, 2026
Reply from FanShield
Hello Keith,
Thank you for your review. We are sorry you were unable to run your race but glad we could assist you with an easy refund.
Thanks again for taking the time to write a review and for your kind words! We look forward to having your back with future events.
Cheers,
Refund Protection Support
This is an amazing service
This is an amazing service ! My refund was handled in a timely manner and the entire process was so simple to follow. I will always plan on insuring my races when this company is involved. Thank you for making an unfortunate situation not a total loss . Tess TALBOT
March 21, 2026
Unprompted review
Reply from FanShield
Hi Tess,
Thanks for taking the time to write this review, we really appreciate hearing from our consumers and are thrilled you felt the refund process was easy and quick.
We understand how unfortunate it is when unexpected things happen, which is why we strive to be there for our consumers when those things occur.
Thank you for choosing us for your races, we'll be here should you ever need us again.
Warm Regards,
Refund Protection Support
Good Response and Response Time
FanShield promised to have a decision about my request for a refund within three days and they responded in one.
The estimated day for my paper check delivery was for 03/17/2026 and it arrived one day early.
Using the website to send my request was a bit trial and error to navigate, but I was generally pleased with the response time of the service.
March 10, 2026
Reply from FanShield
Hi Jon,
Thanks so much for taking the time to provide your feedback. We really appreciate it. I'm glad to hear that we were able to meet your expectations with response time.
We're also happy to hear our team was able to get everything turned around in a day and that your check even came sooner than anticipated too! That's always a happy surprise.
We are actively making improvements to make the website experience as seamless as possible.
Thank you again for your feedback and for choosing us. If you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com.
Refund Protection Support
I submitted my claim Tuesday
I submitted my claim Tuesday. It was accepted in less than 24 hours and by mid morning Thursday I had my money available in my bank account.
March 12, 2026
Reply from FanShield
Hello Mike!
Thank you for the five star review, this makes our day to see. Our goal is always to provide a fast and seamless experience and we are happy that we were able to protect you in a time of need.
We look forward to having your back with future events and if you need any additional assistance, please do not hesitate to contact us at help@requestmyrefund.com
Cheers,
Refund Protection Support
Quick turnaround time!
March 13, 2026
Reply from FanShield
Hi Sanju,
We appreciate you for taking the time to leave us your positive feedback.
We are happy to hear you were satisfied with your experience and the process provided a quick turnaround. We hope to provide you with the same peace of mind for future events.
Kind Regards,
Refund Protection Support
Reply from FanShield
Hi there!
Thank you for providing your feedback. Our goal is to make the process as quick and seamless as possible so it is great to know that was your experience.
Thank you for you choosing us. We hope to have your back for future events and please don't hesitate to reach back out to help@requestmyrefund.com if there is ever anything else we can do to assist you.
Warm Regards,
Refund Protection Support
Fill out a few documents and We got our…
Fill out a few documents and We got our refund!
March 12, 2026
Reply from FanShield
Hello Jordan!
Thank you for your kind review and choosing us. We're really glad our team was able to help out during a difficult time, It means a lot to hear about your positive experience and we look forward to protecting your events in the future.
Wishing you all the best,
Refund Protection Support
They honor their insurance
I received a medical injury that prevented me from participating in the Bakersfield Marathon. I provided the documentation, and they responded quickly to my claim, and my claim was quickly resolved.
March 11, 2026
Reply from FanShield
Hi Patricia,
Thanks for taking the time to leave this review! We’re sorry to hear about your injury, but glad we could help with the costs a bit.
When the unexpected happens we want to be there to provide you that peace of mind and make the process as easy and fast as possible. So it’s great to hear that was your experience as well.
Fingers crossed for a quick recovery and another marathon soon!
Take care,
Refund Protection Support
Reply from FanShield
Hi J,
That’s amazing, less than 12 hours! We’re thrilled to hear it went smoothly for you. Our team works hard to review, respond, and process as quickly as possible - so we love that we were able to deliver on that for you too.
Appreciate you taking the time to review us, have a great day!
Refund Protection Support
The customer service was responsive
The customer service was responsive. The refund was issued within 1 day.
March 11, 2026
Reply from FanShield
Hi Beth,
Thank you so much for taking the time to leave this review, it made our day to see! We're so happy to hear our team was able to get to you and issue your refund in 1 day.
Please don't hesitate to reach back out if there is ever anything else we can do to assist you!
Cheers,
Refund Protection Support
Easy process
Easy process, fast refund. Did need a DR’s note, which I did not realize when signing up, but otherwise simple.
March 10, 2026
Reply from FanShield
Hello Inga!
Thank you for your five star review! It is great to hear everything was simple and that you received your refund quickly.
We do require for documentation such as a brief doctors note for all refund request in order to validate the reason for cancellation. No diagnosis or detailed medical information is needed just confirmation that you were unable to attend. We appreciate you taking the time to write a review and are glad to hear the process was easy for you.
Take care and we hope you're back to feeling your best soon!
Refund Protection Support
Responsive and reliable
I first I was worried and a little overwhelmed with the whole systems and legalesy. The automated system though was helpful and straight forward. Additionally, they were so responsive and quick.
March 10, 2026
Reply from FanShield
Hi Blake,
Thanks for taking the time to write a review. We're happy to hear your experience was simple and our system guided you. We know it can seem overwhelming at first, so we're glad our process and team made things easy for you. Thank you for your review and letting us help you!
We look forward to having your back with future events and please don't hesitate to reach back out to help@requestmyrefund.com if there is ever anything else we can do to assist you!
Warm Regards,
Refund Protection Support
Online portal is straightforward
Online portal is straightforward. Came down ill and had doctor provide letter. Approval of claim came through much quicker than they note in timeline.
March 6, 2026
Reply from FanShield
Hello Mitch,
Thank you for your positive feedback. We’re thrilled to hear it was easy to use and your request was processed in less time than you thought. We know getting sick and missing something you were looking forward to is never fun, so we’re happy we could help make the process smooth during a stressful time. Wishing you good health and we truly appreciate you choosing us!
All the best,
Refund Protection Support
The process was easy and fast!
March 4, 2026
Reply from FanShield
Hi Jasmine,
Thanks for taking the time to leave a review! We are so happy that we could deliver a simple and speedy experience for you. We look forward to having your back with future events and please don't hesitate to reach back out to help@requestmyrefund.com if there is ever anything else we can do to assist you!
Take care,
Refund Protection Support
Reply from FanShield
Hi Julia,
We appreciate you taking the time to leave us a nice review! It’s great to hear that the process was quick and easy for you. Providing our consumers with a smooth experience is our goal every time and we’re happy we could do that for you.
Thank you again for your feedback!
Refund Protection Support
Reply from FanShield
Hi Sherrie,
Thank you for your review! We’re happy to hear it was easy for you and being able to submit screenshots made it even better. We try to make sending in those documents as easy as possible for our consumers and we’re glad that helped. Thank you again for sharing your experience with us.
Best Regards,
Refund Protection Support
Sick wife made it a NO GO.
My wife got sick and we realized we should not make the trip to Connecticut for the Big East WBB Tournament. Real Bummer!!! Found the form on-line for her doctor to complete, had a doctor visit, he signed the form, I sent that and the ticket receipt in and within a couple of hours, I had my refund. At least it says it is in the mail (I'm old-fashioned). As easy peasy as any refund process I have ever done. I will use FanShield again to cover unexpected situations.
March 5, 2026
Reply from FanShield
Hello Donald,
We truly appreciate you sharing your experience with us. We are sorry to hear your wife became ill and you were unable to attend. We're glad to hear the process went smoothly and that your request was handled quickly. We appreciate the opportunity to be there when it mattered, and we hope your wife is feeling better. Thank you for choosing us.
Take care,
Refund Protection Support
Reply from FanShield
Hi there,
Thank you for your feedback! We are excited to know our refund request process is working as it is intended to. We hope to provide you peace of mind again in the future.
Warm Regards,
Refund Protection Support
Very fast and process was…
Very fast and process was straightforward. Will use the service again
March 4, 2026
Reply from FanShield
Hi Daniel,
Thank you so much for taking the time to leave this review. We're so happy to hear the process was quick and straightforward and we look forward to protecting your events in the future.
Please don't hesitate to reach back out if there is ever anything else we can do to assist you!
Best Regards,
Refund Protection Support
Reply from FanShield
Hi Anita,
We are thrilled to hear your experience was quick and easy.
We truly appreciate you taking the time to share your feedback, and we're here anytime you need us in the future.
Cheers,
Refund Protection Support
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