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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many people find the service reliable for OTPs and international calls, appreciating the clear call quality and the overall ease of use. Customers often highlight the efficiency and responsiveness of the support team, noting that problems are resolved quickly and that the service provides a sense of trust and safety for long-term use. However, some people were dissatisfied with the customer service, reporting issues with unresponsiveness, unhelpful replies, and difficulties in contacting support. A few other people also felt that the app and service had occasional bugs or did not function as advertised, particularly concerning the receipt of OTPs or calls, and some mentioned problems with account transfers or unexpected deactivations.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant dissatisfaction,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service for its... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers report significant delays, with... See more

Application

Consumers find the app experience to be ambiguous. While some reviewers praise the app, describing it as... See more

Customer communications

Customers had negative experiences with contact. Many reviewers report issues with missed calls, texts not... See more

Based on these reviews

Rated 3 out of 5 stars

Pretty good service and very competitive prices. The only reason for the 3 stars instead of 5 is that their topup system is the worst payment experience I have ever tried.

Company replied

Rated 3 out of 5 stars

I bought a US phone number to receive the OTP code for my Payoneer and Amazon seller account, but it is not receiving anything. I hope this problem is fixed ASAP.

Company replied

Rated 2 out of 5 stars

Customer service is below minimum. They do not answer emails like a professional business. Very short unprofessional 3 worded answers. Basically, each time there is an issue, they reveal there is zer... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fanytel is best! After try many other company for phone verification and call, only Fanytel work perfect for WhatsApp Meta and eSIM benefits. Price very low — just $1-3 per month — and service... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Fanytel offers virtual US, UK & Canada phone numbers for ultimate privacy and business control. Enjoy international calls & SMS at affordable prices too!


Contact info

3.3

Average

TrustScore 3.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am using Fanytel Since November 2021

I am using Fanytel Since November 2021, sometimes it has minor bugs but after makinf request they resiove the problem asap. Nowdays this app is not working in India so I use VPN and it works very well. Overall I am 99.99% satisfied with fanytel as I am using multiple numbers. So if anyone is unable to use this app kindly check local govt conditions, update app, and use vpn.

September 12, 2025
Unprompted review
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Reply from fanytel.com

It is delightful to hear such positive words from our loyal customers .

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Rated 5 out of 5 stars

Great customer service

Great customer service

September 8, 2025
Unprompted review
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Reply from fanytel.com

Thank you so much for your kind words! We’re really glad to hear that our support team was able to help you and that you had a positive experience.

Rated 5 out of 5 stars

Very fast response

Very fast response
Guided me to the best way
My problem was completely solved

September 1, 2025
Unprompted review
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Reply from fanytel.com

Thank you so much for your kind words! We’re really glad to hear that our support team was able to help you and that you had a positive experience.

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with fanytel.com. Their support team is very professional and always responds to emails quickly. The service is reliable, transparent, and hassle-free. I’m completely satisfied with my purchase and would definitely recommend it to anyone looking for a trustworthy provider.

August 26, 2025
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Reply from fanytel.com

Your recommendation means a lot to us—we truly appreciate your support!

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Rated 2 out of 5 stars

Customer service is below minimum.

Customer service is below minimum.
They do not answer emails like a professional business. Very short unprofessional 3 worded answers. Basically, each time there is an issue, they reveal there is zero guarantee to receive your msgs or otps. Price is great but not reliable for msgs and otps. Please work on your email communication style, it's not acceptable.

August 7, 2025
Unprompted review
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Reply from fanytel.com

We’re sorry to hear that you’re not satisfied with the app. Your feedback is important to us, and we’d like to understand the issue better . Please feel free to share more details about the problem you’re facing at sales@fanytel.com .

Rated 1 out of 5 stars

advise not to buy any numbers from them.

I purchased an American number from their application in order to activate PayPal and Telegram, and when I completed the purchase process and received the number, I found that it did not know as if it was just a fake number. I contacted them via email and they responded to me that they are not responsible for a third party not activating the number. I requested that I be compensated or my money returned to me, and more than two days have passed and I have not received a response. I advise not to buy any numbers from them.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using this service for a long…

I've been using this service for a long time, and I can't imagine finding a better one. The support team is very efficient and responsive, and I've never had any problems using it. The only downside is that there are some bad numbers, but otherwise everything is great.

July 25, 2025
Unprompted review
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Reply from fanytel.com

It is delightful to hear such positive words from our loyal customers .

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Rated 1 out of 5 stars

Title: Fraudulent Experience – Number Deactivated Without Notice, No Access to App or Refund


I had purchased a virtual number (+1 515 377 0000) from Fanytel Business around 2 years ago, with approximately $9 account balance. The number was active and linked to important accounts, including WhatsApp.

Suddenly, without any prior notice or communication, the number was deactivated, and the Fanytel app completely stopped working. I have been locked out of my account and balance.

What’s more confusing is that the WhatsApp linked to this number still showed “last seen on 31 May 2025” and messages sent to it were getting double blue ticks (read) until 15 June 2025.
This clearly shows the number remained active at least until mid-June 2025, which makes the silent termination even more suspicious and unacceptable.

This is a clear case of negligence and unethical business conduct. As a paying customer, I expected proper communication or at least the option to port or transfer my number. But there has been no explanation, no support, and no access to either my number or balance.

I demand an immediate resolution in the form of:

Reactivation of the number, or

A complete refund of the remaining balance.

This review is intended to warn others — do not trust Fanytel for essential or business-critical services. If they can terminate an active number silently while it still works on WhatsApp, without refund or communication, they are not a reliable provider.

Rating: ★☆☆☆☆ (1 Star)

June 15, 2025
Unprompted review
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Reply from fanytel.com

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.

Please feel free to reach out to our support team at sales@fanytel.com with the details, and we’ll do our best to help.

Rated 1 out of 5 stars

Poor Service — Not Worth It

I purchased a virtual number from Fanytel specifically for verification purposes, but it failed to receive OTPs and didn’t work for the intended verification services. When I requested a refund, I was told that since I had "used" the number, a refund was not possible. However, if the number doesn’t function as advertised, it has no value for the service I purchased it for.

This lack of reliability, combined with an unfair refund policy, makes Fanytel a service I cannot recommend.

July 17, 2025
Unprompted review
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Reply from fanytel.com

We’re sorry to hear you’re dissatisfied. Please understand that our goal is to provide a reliable service, and many of our users continue to use Fanytel successfully.

Rated 2 out of 5 stars

Very expensive SMS

I almost gave the wrong evaluation due to my misunderstanding.

July 5, 2025
Unprompted review
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Reply from fanytel.com

Hi Michael,

Thank you for your feedback, and we're sorry for any confusion or inconvenience caused.

We’d like to clarify that the SMS rate listed as $0.10 (10 cents) per message on our website is correct. It seems there may have been a misunderstanding — $0.10 is equal to 10 cents, not $0.0025. Each SMS sent is billed at this standard rate, regardless of message length (as long as it stays within one standard SMS segment).

Rated 5 out of 5 stars

Fanytel recommendation and compliments for support services

Mine experience with support team on this application is more than good . They are kindly available for any problems, question and request. They had a lot of patience to fix and make favour for mine request. That gives me as customer trust and feeling of safety to use a long term this application. All recommendations for this fanytel and support team.

June 23, 2025
Unprompted review
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Reply from fanytel.com

Thank you so much for your kind and thoughtful message. We’re truly happy to hear that your experience with our support team has been a positive one.

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Rated 5 out of 5 stars

The support team is very friendly and…

The support team is very friendly and helpful. They solved my problem very nicely. so I interest others to use this site so I encourage others to use this site/app. Thank you

June 12, 2025
Unprompted review
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Reply from fanytel.com

Thank you so much for your kind words! We’re really glad to hear that our support team was able to help you and that you had a positive experience. Your recommendation means a lot to us , we truly appreciate your support!

Rated 1 out of 5 stars

Service doesn’t work and customer services don’t reply

Tried to contact ‘customer services’ with full details of issue, examples, details and account number and got a email reply with just the following text: ‘share fanytel account’, nothing else!
So I replied with more screen grabs including the account number and also mentioned that they have it already to which they replied: well nothing, this time they couldn’t be bothered at all.
I could claim a chargeback but it’s really not worth it.
So in short, service doesn’t work and customer services are incompetent and/or unwilling to help. I’m sure they’ll reply here to ask me to contact their customer services.
When you get a number and pay for topup from them, don’t be too surprised if you lose your money, I did!

May 9, 2025
Unprompted review
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Reply from fanytel.com

Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support .

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Rated 5 out of 5 stars

The best.

I’ve been using Fanytel for a while now, and honestly, it’s the most reliable service I’ve found for long-term virtual numbers — especially if you’re dealing with account management or just need a stable number.

A. The numbers don’t just randomly expire — you pay for a month or a year, and that’s exactly what you get. If you’re about to run out of time, you get a 3-day grace period and a push notification. That small thing has saved me a few times already.

And if you go for the yearly option (which is already pretty rare in this space), in my experience the number usually gets extended again for another year — that kind of stability is hard to find.

B. There’s a simple way to transfer balance and numbers between accounts, which has been really useful.

C. You can use the same number across multiple devices, which makes things easier if you’re switching phones or juggling setups.

D. It supports both incoming and outgoing SMS and calls worldwide. The call rates are low too — just a few cents per minute.

E. Support via email is fast and helpful. Even if I forget to pay or mess something up, they’ve always been able to sort it out.

In short: it’s been my main service for long-term numbers. I use it across several devices for multiple accounts, and a bunch of friends I’ve recommended it to are also still using it. Solid option all around.

May 26, 2025
Unprompted review
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Reply from fanytel.com

Thank you for taking the time to share such detailed and thoughtful feedback about your experience with Fanytel. We are truly grateful for your kind words and are delighted to know that our service has been a reliable solution for your long-term virtual number needs.

Rated 1 out of 5 stars

I bought a UK number and my account was…

I bought a UK number and my account was debited.

There is no transaction history showing that have been debited and there no UK number either.

I contacted support but I have been left blank.

May 14, 2025
Unprompted review
fanytel.com logo

Reply from fanytel.com

hello, please contact us on sales@fanytel.com and we will check it

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