Fareboom Reviews 5,630

Well done thank you

I deal with fareboom many times and I trust them so much.
I advised everybody to deal with them

I don’t usually do things but the process was easier than I thought.
You made it easier.senior citizen

Hi my name is Raul and the reason I'm giving you a five stars is because I'm always glad I find you guys and you guys are always finding a good pricing and everything for tickets when I need them and and also I like it when you guys like call back and confirm whether if it's myself purchasing our ticket for myself or for a relative or somebody else so I really appreciate that you know nowadays with a fraud and scam the so that's very helpful of you guys doing that thank you j

Very fast to get the tickets and get approves

I have been a Fareboom customer for more than 15 years... they have the best fare and great customer service!

Fares are good

We keep booking with Farboom Prices are good . Customer service are helpful.

One of the worst customers service I ever seen

When you try to book on their website, you get flashing messages that cheaper airfares are available via phone but cheaper fares are never offered. They put pressure on you to buy travel insurance and other unwanted things. In the past, they were somewhat reliable, but you can't be sure if you will have valid ticket and itinerary after you have paid. If you have an important travel, do not use Fareboom.

I'm a client of this company for a couple years and I love this company because they work very well and honestly.

I booked an international trip in premium economy class on Air Canada via Fareboom. Eleven days later Air Canada downgraded me from premium economy to ordinary economy class. I asked for refund of fare difference or cancellation of ticket. At first, Fareboom representative Yashpal Singh agreed to cancel the ticket and offer full refund in 2 days. But this did not happen for several weeks. I found out that Air Canada sent $300 refund to Fareboom to offer it to me for downgrading my cabin class to economy. But, Fareboom kept the money and continued to lie to me that they were still working with Air Canada. Every few days, Fareboom would issue a new itinerary, but I could not validate these on Air Canada website. At this point, I was worried and disputed the charge with my credit card company. In retaliation, Air Canada cancelled my ticket 5 days before start of the trip. I had numerous emails and phone communications with Saurabh Rajan, Saurabh Kumar, Yashpal Singh, and Sachin Mamgain. They falsely and deceptively advised me to contact my credit card company and withdraw my dispute and have a letter sent to them which they would forward to Air Canada and the trip would be reactivated. The trip remained cancelled despite me doing all their suggested actions. I lost the protection offered by my credit card after I withdrew my dispute. Finally, I bought a separate ticket at a very high price from a different travel agency on a different airline just a day before travel. Farebook repeatedly confirmed that they would get full refund of $1770 for my cancelled (ticket was cancelled by either the airline or the travel agency, not by the passenger) ticket from Air Canada. I continued contacting Fareboom for several months and they never got the refund for me. Fareboom (alias Best Travel Company) pretends to have an office in California and uses a phone number with California area code, but they operate from Delhi, India and all their employees are based in Delhi. They are highly unreliable and will rip you off for thousands of dollars.

I bought the tickets.
You asked for bank confirmation, I sent it 10 times and still have no idea status.
Didnt get the ticket yet and freaking out

The Farebook platform was easy enough to use. I was originally dismayed that my first choice was not available (which I learned after trying to process my credit card), but I was offered an even less expensive flight. We'll see how things go.

Website and process of purchase less intimidating than most other platforms

Trust and accurate

My booking and payment was easy and trouble free.

Easy to book. Also have live customer support

I had a last minute problem with travelling ( my fault ) and they refunded me 100% because I apprently cancelled within a grace period. How refreshing it is not to suffer penalties. I will use them for all my travel because of this one quick positive action from them. Go fareboom!

Unable to purchase airfare tickets through Fareboom as Fareboom does not recognize the new international airport in Phnom Penh Cambodia. I have sent a message to Fareboom in this regard, which was not replied to. Upon checking after 2 weeks, the new international airport in Phnom Penh was still not listed or recognized by Fareboom.