TOTAL SCAM. The flight is supposed to board at 9:55 am TODAY from Myrtle beach connecting in Nashville and then on to Houston hobby airport. They sent us a “boarding pass” with a legit Southwe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought a ticket in August 2024 and since then we have been trying to receive the tickets. Each contact on the website, through chat, gave a different deadline for sending tickets. The trip was now... See more
I must say I was a bit skeptical at 1st with the legitimacy of this as the airfare was the best we have found. Amanda quickly made me a believer though! Her follow up was prompt & professional. Onc... See more
Had my doubts at first because the price was much cheaper than other sites. Legit Company Thanks Vance Victor for your excellent customer service and for always responding to my texts. Took a few... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressed
Their price beat all the other competitors by a mile. I was skeptical at first, but the tickets were processed and I am just impressed. It was easy to reach someone on the other line to communicate a couple of things. There was no pressure to add on other travel benefits - simply a target to get the best price by the company. Simple enough. Want to note however that it did take a day to get tickets confirmed. I was nervous that prices would continue rising, but the price was just better than everywhere else.
Good pricing for airline tickets
Good pricing for airline tickets, really appreciated the support when an update was needed - operators were pleasant and helpful!
Your agents send emails which company…
Your agents send emails which company can not met you book specific and they change it results in lower classes ,pay for thing I don’t get I had to talk to 6 different agents not one able to help overall just a bad experience
Farehold.com was a great experience
Farehold.com was a great experience, getting fair pricing for a flight I needed to attend a wedding. Emily did a fantastic job getting a great price for our airline tickets and kept in touch with me every step of the way! She was able to answer all my questions and resolve any issues I had with getting my seats and putting my one pass number on my ticket! She called me back several times to make sure any issues I had were resolved and was pleasant and helpful the entire time! When I told my niece about farehold and what a wonderful experience I had, she said she will use farehold on her wedding invitations for people to use to attend her wedding cross country! I couldn’t be happier! Thank you Emily, you were truly the best!
Great experience
Experience was great,only 2 takeaways, was told I had seat choice, but didn't and initial fare raised after I had to call. Overall customer service was great and informative
Total con
Total con. Kayak did a compare with them and they had fares/flights not otherwise available. I filled out the information, gave them my card, and NEVER heard back from them. I locked my credit card just in case after. I chatted with them on their website and initially they said "3-4 hours" but eventually stopped responding. Phone number went to voicemail never returned.
Justin Walker did an amazing job…
Justin Walker did an amazing job helping us book our flights!!!!! Thank you so much
Overall experience was good. Would use again
Vance worked with me on changing my itinerary. He was very pleasant and patient. I got my e-tickets in a timely manner.
Vance did a great job and very helpful…
Vance did a great job and very helpful with the ticket process.
online experience was confusing saying…
online experience was confusing saying that i could not pick seats, but I thought - southwest never picks seats!
Then, I had pending purchase for over a day. I don't think I saw that printed anywhere. Not sure why it took so long.
Then, I tried searching for the reservation and found the tickets were not distributed yet.
Then, a person called me and was very confusing on what to do on the southwest site to find the reservations. For some reason, searching for the reservation on the check in page versus the managing reservataion page made a difference but the caller kept trying to say "my trip page". Finally, why would i have to reply to the email and say that the etickets were received. That is a dumb way of verifying delivery in today's times. Something more automatic should be used in addition to directions on where to find the reservation in the southwest app should be delivered with the etickets.
very good at following up when they…
very good at following up when they said they would
2nd booking with Farehold
2nd booking with Farehold
received E-tickets same day
Very impressed with Vance Victor.
Had my doubts at first because of the…
Had my doubts at first because the price was much cheaper than other sites.
Legit Company
Thanks Vance Victor for your excellent customer service and for always responding to my texts.
Took a few days to receive the E-tickets.
Will definitely use Farehold again
Victor/vance was great with customer…
Victor/vance was great with customer service and his help
Beware guys
Beware guys, this site was a 3rd party vendors agent. I booked a flight out to California and got an amazing deal for a family of 4 with Delta airlines. Within a few hours I got an email stating that delta has put a hold on my discounted price Farehold told me they have a similar flight out with united airlines for just a few hundred dollars more. After searching to see if I could beat that price I couldn’t find a better deal. I decided to go with what they offered. 3days goes by and I still haven’t received my e-tickets. There was a lot of back and forth with these people. Finally I decided to call Delta and check if there were in fact placing a hold on the discounted rate, they had no idea what I was talking about. I immediately contacted Farehold and of course I did not get an answer. Mike, Sam, and Vance, shame on you. You guys picked the wrong person to play with. I booked my rental and all which is non refundable, now the tickets are 3xs the amount I wanted to pay. I don’t even have it, all I wanted to do was visit my sick grandfather but these people got in the way and messed up my plans.
My agent Vance was very helpful and…
My agent Vance was very helpful and professional when booking my trip. Thanks so much!!!
Farehold came through when needed
Thanks to Mike Reed's persistence, he was able to secure us our round-trip flights within our budget. Not only was he able to do this for my family of 5, but for my sister's family of 5 on the same flights. Overall great experience.
Emily was great she helped me find…
Emily was great she helped me find affordable airline tickets to Alaska!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







